Konica Minolta magicolor 1650EN User Manual

							Solving Other Problems 8-24
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
The date and 
time is not 
correctly 
maintained 
on the 
printer.The backup battery 
has reached the end 
of its service life.Contact Technical Support. Symptom Cause Solution
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							Solving Problems with Printing Quality8-25
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the printer.Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media, and replace it in 
the tray.
Media is not set prop-
erly in the tray(s).Remove the media, tap it to straighten 
it out, return it into the tray, and realign 
the media guides.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
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							Solving Problems with Printing Quality 8-26
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.Clean the print head window.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or letterheads, spec-
ify the appropriate media type in the 
printer driver.
Image is too 
dark.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality8-27
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and check 
each for damage. If one or more is dam-
aged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or letterheads, spec-
ify the appropriate media type in the 
printer driver. Symptom Cause Solution
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							Solving Problems with Printing Quality 8-28
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality8-29
Image 
defects.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Thin white 
horizontal 
lines appear 
at intervals 
on images.Toner is not evenly 
adhering to the 
media.Perform IMAGE REFRESH. (On the 
control panel menu, go to 
MAIN 
MENU/QUALITY MENU/IMAGE 
REFRESH
, then select YES.)
If the problem persists, contact your 
vendor or authorized service provider.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
One or more of the 
toner cartridges may 
be low or empty.Check the control panel for an 
X 
TONER LOW
 or X TONER OUT mes-
sage. If necessary, replace the speci-
fied toner cartridge. Symptom Cause Solution
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							Solving Problems with Printing Quality 8-30
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet. Colors are 
not register-
ing properly; 
colors are 
mixed or 
have page-
to-page vari-
ation.The imaging cartridge 
is not correctly 
seated.Remove the imaging cartridge and 
reinstall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
The color 
has a poor 
reproduction 
or has poor 
color density.The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Perform AIDC. (On the control panel 
menu, go to 
MAIN MENU/QUAL-
ITY MENU/AIDC/REQUEST 
AIDC
, then select YES.) Symptom Cause Solution
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							Status, Error, and Service Messages8-31
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you locate 
many problems. When the condition associated with a displayed message 
has changed, the message is cleared from the window.
Standard Status Messages
This message... means... do this...
CALIBRATINGWhenever you replace a 
toner cartridge or reboot the 
printer after making environ-
mental changes, the printer 
automatically pauses to do 
an Auto-Image Density Con-
trol (AIDC) cycle. This pro-
cess is provided to make 
reliable printer operation 
with optimum output quality 
possible.No action needed.
CANCELLING JOBThe job is being cancelled. 
ENERGY SAVERThe printer is in Energy 
Saver mode to reduce 
power consumption during 
periods of inactivity.
In addition, the machine will 
return to its normal operating 
condition when any key on 
the control panel is pressed.
IDLEThe printer is on and ready 
to receive data.
INITIALIZINGThe printer is being initial-
ized.
PRINTINGThe printer is printing.
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							Status, Error, and Service Messages 8-32
Error Messages (Warning)
PROCESSINGThe printer is processing 
data.No action needed.
magicolor 1650 
STARTING PRINTERThe printer is being started 
up.
PORT AUTH ACTIVEThe IEEE802.1x port is 
being authorized.
WARMING UPThe printer is warming up.
REFRESHINGThe printer is adjusting the 
toner distribution.
This message... means... do this...
CHECK TRAY1
PAPER
(Displaying alternately)
PRESS 
MENU/SELECT
Tray 1 is empty. Load the media into 
Tray 1, and then press 
the Menu Select key.
Media has misfed in 
Tray 1.Remove the misfed 
media.
I/C ENDThe imaging cartridge 
has reached the end 
of its life.Replace the imaging 
cartridge.
Printing can 
continue, 
however, the 
printing result are 
not guaranteed. 
If printing is 
continued, the 
message I/C 
LIFE END 
appears and 
printing stops.
I/C LOWThe imaging cartridge 
is near the end of its 
life.Prepare a new imaging 
cartridge.
TRAY 2 IS EMPTYTray 2 is empty. Load the media into 
Tray 2. This message... means... do this...
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							Status, Error, and Service Messages8-33
TRAY 2 OPENTray 2 cassette is not 
installed or is not fully 
closed.Close Tray 2 or print 
from another tray.
VIDEO I/F ERRORA video interface 
error occurred in the 
printer.Turn off the printer. After 
a few seconds, turn on 
the printer.
X INCORRECTThe X toner cartridge 
is an unapproved 
type.Install a 
KONICA MINOLTA 
toner cartridge of the 
appropriate type (AM, 
EU, AP or GC). See 
page 6-3.
X MEMORY ERRORA memory error 
occurred in the toner 
cartridge.Re-install the specified 
toner cartridge.
X TONER LOWThe X toner cartridge 
is nearly empty.Prepare the specified 
color toner cartridge.
X TONER OUT
(Ready Indicator: On. Error 
Indicator: Off)The X toner cartridge 
is empty.
(If the MAIN MENU/
QUALITY MENU/
TONER OUT ACTION 
menu is set to 
CONTINUE.)Replace the toner car-
tridge.
Printing can 
continue, 
however, the 
printing results 
are not 
guaranteed.
If printing is 
continued, the 
message X 
TONER LIFE 
END appears 
and printing 
stops. This message... means... do this...
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