Konica Minolta magicolor 1650EN User Manual

							Clearing Media Misfeeds 8-14
Clearing a Media Misfeed From Tray 2
1Pull out Tray 2 as far as possi-
ble.
2Lift up Tray 2 to remove it.
3Remove any misfed paper.
If necessary, remove the 
dust cover from Tray 1 
and close the tray.
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							Clearing Media Misfeeds8-15
4Remove the lid from Tray 2, and 
then remove all paper from the 
tray.
5Fan the paper, and align its 
edges.
6Press down the media pressure 
plate to lock it into place.
7Load the media in Tray 2, and 
attach the lid.
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							Clearing Media Misfeeds 8-16
8Reinsert Tray 2.
9Open and close the top cover to 
clear the misfeed message.
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							Clearing Media Misfeeds8-17
Clearing a Media Misfeed from the Duplex Option
1Open the duplex cover.
2Carefully pull out the misfed 
media.
Always remove the mis-
fed media in the feed 
direction as shown only.
If the media misfeed 
occurs at the bottom feed 
slot and the media does 
not stick out enough to be 
removed, turn the dial at 
the right in the direction 
of the arrow until the 
media can be pulled out.
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							Clearing Media Misfeeds 8-18
3Close the duplex cover.
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							Solving Problems with Media Misfeeds8-19
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
Symptom Cause Solution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Media mis-
feed mes-
sage stays 
on.Top cover needs to 
be opened and 
closed again to reset 
the printer.Open and close the top cover again.
Some media remains 
misfed in the printer.Recheck the media path and make 
sure that you have removed all of the 
misfed media.
Duplex 
option mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Only Letter/A4 plain paper and recy-
cled paper can be autoduplexed if the 
duplex option is installed and the 
media type is set properly in the driver. 
Make sure that you have not mixed 
media types in Tray 1.
Do not duplex envelopes, labels, thick 
stock, postcard, or letterheads.
Media is still being 
misfed.Recheck the media path inside the 
duplex option and make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 8-20
Media is 
misfeeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
envelopes, labels, 
postcards, thick 
stock, or letterheads 
are loaded in Tray 2.Special media must be loaded in Tray 
1 only.
The recommended 
label sheet is facing 
the wrong way in Tray 
1.Load the label sheets according to the 
manufacturer’s instructions.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge (Enve-
lope C6 and Envelope DL), load the 
envelopes with the flap edge toward 
the printer and the flap side facing 
down.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Cleaning the 
Media Feed Roller” on page 7-5.  Symptom Cause Solution
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							Solving Other Problems8-21
Solving Other Problems
To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the printer 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications”.
The control 
panel dis-
plays 
X 
TONER 
LOW
 much 
sooner than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it. 
You printed with 
heavy toner cover-
age.See specifications in appendix A, 
“Technical Specifications”.
You can’t 
print the con-
figuration 
page.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media 
misfeed.Clear the media misfeed.
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							Solving Other Problems 8-22
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
A toner cartridge for a 
different region is 
installed (
X INCOR-
RECT
 is displayed in 
the message win-
dow).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific printer.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if a 
cartridge is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Printer 
returned to 
IDLE before 
the configu-
ration menu 
was 
changed.The printer was in the 
configuration menu 
structure without a 
selection being made 
within two minutes.When in the configuration menu struc-
ture, select your choice within 2 min-
utes.
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by a non-suit-
able driver.Print the overlay file using a suitable 
driver. Symptom Cause Solution
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							Solving Other Problems8-23
Printer 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
„Only Letter/A4 plain paper can be 
autoduplexed.
„Do not duplex envelopes, labels, 
postcards, thick stock, letterheads, 
or plain paper with a size other than 
Letter/A4.
„Make sure that you have not mixed 
media types in Tray 1.
Make sure the duplex option is installed 
and declared in the Windows printer 
driver (Properties/Configure tab).
In the printer driver (Layout tab), 
choose “Double-sided”.
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 1-char-
acter minimum and a 16-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference Guide 
on the Utilities and Documentation CD/
DVD. Symptom Cause Solution
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