Konica Minolta bizhub C35 User Manual

Solving Other Problems 13-26
Solving Other Problems
Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power...

Solving Other Problems13-27
Printing from 
a USB mem-
ory device is 
not possible.[External Memory 
Print] is set to [Dis-
able].Press the [Utility/Counter] key, and 
then set [Admin Settings] - [External 
Memory Print] to [Enable].
The file format (file 
extension) is not one 
that can be printed.Only files with the format (extension) 
for JPEG, TIFF, XPS or PDF can be 
printed.
Press [USB/HDD], and then, with 
[External Memory] - [File Type], select 
the type of files to be displayed.
A public user is...

Solving Other Problems 13-28
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm...

Solving Other Problems13-29
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the...

Solving Other Problems 13-30
Data was 
sent to the 
machine, but 
it doesn’t 
print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication setting is 
specified.Click the User Authentication button in 
the printer driver, and then type in the 
necessary information before printing.
The hard 
disk was 
automati-
cally format-
ted.The hard disk was 
full.When the control panel displays [HDD 
is low on disk...

Solving Problems with Printing Quality13-31
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the...

Solving Problems with Printing Quality 13-32
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it....

Solving Problems with Printing Quality13-33
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the...

Solving Problems with Printing Quality 13-34
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on 
page 4-2.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace...

Solving Problems with Printing Quality13-35
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the...