Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-86You can use the same technique to configure the VP system to play the current date.  Simply insert
[DATE] in front of the box name.
Note that a Routing box plays the time or the date, but not both.  If you want the system to voice both the
time and the date, simply chain two Routing boxes together with the first announcing the time and the
second announcing the date.  To program this, set up the first Routing box to state the time, and make the
following...

INSTALLATION AND MAINTENANCE MANUAL 4/007-87Mary presses 0 to place an outgoing call.  The VP system says:
“Please enter the telephone number to which you wish to be connected.”
If you have created an external dial rule table DIALRULE.TXT (see section7.25), Mary simply enters the 7
or 10 digit telephone number.  If you have not created external dial rules, Mary must first dial the digit 1
if she is making a long distance call.
The VP system checks the number Mary enters against the restricted numbers in...

INSTALLATION AND MAINTENANCE MANUAL 4/007-88Question box is number 6500, enter 6500 as the owner of the Question box (except when using more than
10 questions as noted below).
7.19.2 Using More than 10 Questions
Each Question box is limited to 10 questions. If you are using the data entry feature, you can ask more
than 10 questions by chaining several Question boxes together.  When you chain Question boxes together,
the first Question box the caller is routed to is known as the head of the chain. This...

INSTALLATION AND MAINTENANCE MANUAL 4/007-89numbers, quantities, etc., and because the # digit is generally used as an “end of dialing” character to
speed call processing, it is generally not a good digit to use as an Exit digit.
Once the caller dials the exit digit sequence, the call is immediately routed to the destination box shown
next to the AFTER QUESTIONS field.
7.19.4 Providing Confirmation Numbers
You can configure the VP system to automatically issue a confirmation number to each caller who...

INSTALLATION AND MAINTENANCE MANUAL 4/007-90Vertical File Format
In the default Vertical format, each answer is stored on a separate line with the time and date displaying
above each set of answers.  For example, assume there are 3 questions in Question box 6900. Question 1
asks for the caller’s telephone number, Question 2 asks for the caller’s age, and Question 3 asks for the
caller’s Social Security Number.  After one call, the file DATA6900.QBX is created with the following
entries:
(blank line)
+++...

INSTALLATION AND MAINTENANCE MANUAL 4/007-91To set up the VP system to use the Horizontal file format, enter 2 in the first empty DEBUG field on the
OTHER CUSTOMIZATIONS screen (VP systems) / CUSTOM FLAGS screen (NTVP systems) (see section
4.11).
7.19.7 Printing Question Box Data
If a printer is connected to the LPT1 port on the VP system PC, you can set up the VP system to print
each set of Question box answers at the end of each call.  The data is also still written to the file as
described above.
By...

INSTALLATION AND MAINTENANCE MANUAL 4/007-92some other digit, the VP system assumes the digits are incorrect, and prompts the caller to re-enter them.
If the caller does not enter a digit, the VP system assumes the digits are correct, and they are stored.
If, however, you want to configure the VP system so if a callers does not enter a digit at the confirmation
prompt, the system assumes the digits entered are incorrect, add the following line to the VM.CFG file:
QBOX POS CONFIRM
In this case, if the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-93VP system asks you to call in on line 1.  Make the call from a TDD in the normal manner.  Once the call
has been accepted by the VP system, you can start recording the prompts:
To record TDD prompts on DOS-based VP systems:
1. When you hear the tone to record, type the contents of the prompt from the TDD.
2. Press  on the computer keyboard when you have finished typing.
3. Repeat this procedure for each prompt you want to record.
You can record Routing box...

INSTALLATION AND MAINTENANCE MANUAL 4/007-94Once you enter TDD prompts on the VP system, you must also make adjustments to the VM.CFG
configuration file.  Do so as described in the preceding procedure.
7.21 Using the VP System as a Fax SwitchIf you have a fax machine connected to an extension of the telephone system, the VP system can
automatically transfer incoming fax transmissions to that extension.  The VP system recognizes fax tone
during the initial greeting and performs the immediate blind...

INSTALLATION AND MAINTENANCE MANUAL 4/007-95FREQUENCY2None
PCPMCODE16
ON TIME528 ms
ON MAX VAR592 ms12%
ON MIN VAR464 ms12%
OFF TIME2992 ms
OFF MAX VAR3376 ms13%
OFF MIN VAR2608 ms13%
5. Once you add these values, press  then  to add the tone.
6. After the tone has been added, press  to return to the MAIN MENU screen, then press  to
access the FILTERS screen.
7. On the Filters screen, add the frequency 1080 to the Filters table, and change the INBAND RATIO
parameter to -3db.  When these changes have been...