Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-66Note:When using the digit translation feature with a telephone system that sends voice mailintegration digits, you must specify the placement of the transfer-bypass digit as LASTDIGIT on the CALL TRANSFER screen (VP systems) / PBX INFORMATION screen(NTVP systems).If you have used the transfer bypass feature manually, you know that at the conclusion of the process the
VP system plays the prompt, “You may transfer the call now,” to let the person who is...

INSTALLATION AND MAINTENANCE MANUAL 4/007-67By default, X represents “any number of digits.”  Therefore, the mailbox numbers on the system can be of
mixed length (for example, 3- and 4-digit mailboxes).  This is the most often used translation rule and
may be the only one required for the system, especially if Reason codes are not needed.  (Reason codes
are discussed below.)
7.13.3 Storing the Calling Party’s Number
If the incoming digit sequence contains the calling party’s telephone number, this can be...

INSTALLATION AND MAINTENANCE MANUAL 4/007-68Reason Codes Sent Last (As a Suffix to Extension Number)
Example using simple translation rules:  Assume you working with a telephone system that provides
Reason codes that are flexible (programmable), but are always sent after the extension number.  The
system sends Reason codes for Busy, Ring-no-answer, and Auto log-on only.
You want to treat both busy and ring-no-answer calls the same way, sending them to the mailbox owner’s
personal greeting.  If for both...

INSTALLATION AND MAINTENANCE MANUAL 4/007-69the caller hears the mailbox owner’s personal greeting.  One situation that this rule does not
accommodate, however, is when the phone system sends an Auto Log-in code.
The Auto Log-in code is sent when a mailbox owner uses a Message Waiting Retrieval button or dials a
Message Retrieve code from his/her telephone.  By pressing this button or using this code, the owner is
attempting to access the voice mail gateway to log in to his/her mailbox.  Using the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-70Reason Codes Sent First (As a Prefix to Extension Number)
If you have not already, review section 7.13.  The scenario and examples discussed previously are used
here, except this section considers how translation rules are affected when the Reason code is sent before
the extension number.  With this in mind, consider the scenario where the VP system transfers a caller to
extension 164 and that extension is busy.  If the Reason code is sent first by the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-71C.O. Line Identifier Digits (Trunk I.D.) Considerations
If all of the central office lines are to be answered by the same initial greeting, you do not need C.O. line
identifier digits.
Consider, however, a company that has two groups of C.O. lines, each with a unique telephone number,
for example, 555-1212 for Sales, 555-3434 for Service.  The Sales department has 6 lines, designated as
C.O. lines 1 - 6 in the telephone system, and the Service department has 5...

INSTALLATION AND MAINTENANCE MANUAL 4/007-72403=501
404=501
Since each group of trunks is using a unique series of numbers, you can simplify the file using wildcard
characters:
3XX=500
4XX=501
Note that in this example, one of the CUSTOM fields on the OTHER CUSTOMIZATIONS screen (VP systems)
/ CUSTOM FLAGS screen (NTVP systems) needs to include the 512 entry discussed earlier, to stipulate that
each wildcard character represents one digit, not any number of digits.
Note:The VP system defaults to begin...

INSTALLATION AND MAINTENANCE MANUAL 4/007-73If Mary records this greeting as, for example, greeting 2 in her mailbox, you can specify the
following translation rule, which instructs the VP system to play greeting 2 when it receives a no-
answer call from Mary’s extension:
128=128*,*:G2
If the telephone system does not supply Reason codes, you can modify this rule for system-wide
usage by simply substituting wildcard characters:
XXX=XXX*,*:G2
If the telephone system does supply Reason codes, simply add...

INSTALLATION AND MAINTENANCE MANUAL 4/007-747.13.5 Specifying Rules for Recording Calls
Some telephone systems have a record-call feature.  To record a call, the telephone system calls the voice
mail system, conferences it in to an existing call, and passes the voice mail system a packet of digits
meaning “record this call.”  For example, the telephone system may send ** followed by the called
party’s extension number.  To set up the VP system so this code’s translation invokes the VP system’s
call...

INSTALLATION AND MAINTENANCE MANUAL 4/007-757.13.7 Specifying Digit Translation Based on Port Number
If you want to use different translation rules based on the VP system port number on which the call is
received, place the translation rules in separate files, one per port.  Name the translation files using the
convention:
TRANSn.TXT
where n  is the VP system port number
For example, to store a separate set of translation rules that are to be used for calls coming in on port 4,
put the rules in the file...