Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-461234 to log in using the default Technician password.  (Passwords are specified on the GENERAL
INFORMATION screen in the Database Administrator application.)  The main screen of the Message Status
Viewer identifies the current count of each message type in each mailbox on the system.  Click on the
NextSet and PreviousSet buttons at the bottom of the screen to refresh the view with additional mailboxes
on the system.
To close the MESSAGE STATUS VIEWER, click on...

INSTALLATION AND MAINTENANCE MANUAL 4/007-47Once the installation process is complete.  The PC desktop is updated.  From the Start button, you can
now select Programs  Voice Messaging  View Reports option to view reports of data that is
automatically tabulated on the VP system PC each night.
Generating Reports
Each night, the VP system automatically compiles system report data in a Microsoft Access database file
named DBREPORT.MDB.  This file stores data for each day, up to one year.  In the first week...

INSTALLATION AND MAINTENANCE MANUAL 4/007-48Under the Options heading on the first workbook page, you can modify settings that determine the report
time-frame information that will be included by default on report worksheets the next time you select to
view reports.  Note that although you modify the default view settings on this page, you can modify the
view settings on a report-by-report basis as many times as you like as you view specific report
worksheets.  You make these report-specific...

INSTALLATION AND MAINTENANCE MANUAL 4/007-49To change a field name or date/time presentation on a particular worksheet, you must first locate the line
on the Reports Customization worksheet on which you need to indicate the change in the Revised
column. Do this by scrolling down the Worksheet column to locate the worksheet containing the field you
want to change.  Look in the Field column to locate a reference to the field.  Indicate the change you want
to make in the Revised column.  Click on the Update...

INSTALLATION AND MAINTENANCE MANUAL 4/007-50To display:Use this format:Minutes as 0-59mMinutes as 00-59mmSeconds as 0-59sSeconds as 00-59ssUnderstanding Available NT-based VP System Reports
Note:  Samples of reports are provided in the System Supervisor and Subscriber Guide.Two types of reports are available with NT-based VP systems:
· System reports–Provide detail and summary statistics on port usage and call activity
· Mailbox reports–Provide detail and summary statistics on individual mailbox usage...

INSTALLATION AND MAINTENANCE MANUAL 4/007-51resulting because callers are using a new question box or IVR application or because prompts in a
Routing box are confusing and callers take a long time to navigate through them).
Hourly Statistics ReportDescription:  Provides the average VP system call activity by hour.  You can optionally exclude
weekends or Sundays from the report.
Purpose:  Use this report to identify peak traffic periods (and potential bottlenecks).
Example:
A spike in the number of calls...

INSTALLATION AND MAINTENANCE MANUAL 4/007-52Purpose:  Use this report to identify daily traffic trends or patterns (such as which days the business
generally experiences peaks and valleys in call traffic).
Mailbox Reports
Mailbox Information ReportDescription:  Provides general information about all mailboxes on the system.  (Using Excel 97/98
features, you can sort the report by name, box number, or number of messages.)
Purpose:  Use this report to view a summary listing of all mailboxes in the VP...

INSTALLATION AND MAINTENANCE MANUAL 4/007-53(typically a long distance call).  When he left the company, no one deleted his mailbox.  The box still
receives company-wide broadcast messages, Group box messages, etc., and the messages are still being
delivered to his last long distance telephone number.
The report can also be used to help identify potential system security breaches that involve the message
delivery feature.
Login Failure ReportDescription:  Provides a list of all unsuccessful login...

INSTALLATION AND MAINTENANCE MANUAL 4/007-54To change the system broadcast message, press 5.
To change the voice mail day / night service, press 6.
To change the system time, press 7.
To change the system date, press 8.
To change system parameters, press 9.
To run first time setup, press 0.
Or, to exit, press #.”
Figure 7-5 shows the structure of the Supervisor menus.  Each of the options is described below.Enter the
digit1. Modify greeting
2. Record question
#. Exit1. Modify greeting
2. Modify routing...

INSTALLATION AND MAINTENANCE MANUAL 4/007-55· Change a mailbox greeting (the mailbox owner can also perform this function by logging into the
mailbox)
· Change a mailbox password (the mailbox owner can also perform this function by logging into
the mailbox)
· Change the call transfer, pager, and message notification numbers (the mailbox owner can also
perform this function by logging into the mailbox)
· Suspend a mailbox (rendering it inaccessible to the mailbox owner) and restoring access to a
suspended...