Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-56You can customize the mailbox by following the prompts to make necessary modifications.
Suspending a Mailbox
If you press 4 to suspend a mailbox, the VP system marks the mailbox as suspended, then voices the
Operation Completed prompt.
A suspended mailbox can still take messages and perform call transfers.  However, when the owner
attempts to open the mailbox to retrieve his/her messages, he/she is told by the VP system:
“I’m sorry, this box has been taken out...

INSTALLATION AND MAINTENANCE MANUAL 4/007-57Modifying a Routing Box
If you press 3 to modify a Routing box, the VP system voices the Routing Box Options menu:
“To change the greeting, press 1.
To change the routing, press 2.
Or, to exit, press #.”
If you press 1 to change the greeting, the VP system plays the following menu:
“To replay the greeting, press1.
To re-record the greeting, press2.
To delete the greeting, press 3.
To choose a new greeting, press 5.
Or, to exit, press #.”
You can change the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-58Deleting a Question Box
If you press 2 to delete a Question box, the VP system ensures the Question box is not in use, and if not,
deletes it.  It then voices the Operation Completed prompt.
Modifying a Question Box
If you press 3 to modify a Question box, the VP system voices the Question Box Options menu:
“To change the greeting, press 1.
To record a question, press 2.
Or, to exit, press #.”
If you press 1 to change the greeting, the VP system plays the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-59If you press 2 to enable a port, the VP system re-enables the previously disabled port.
7.11.5 Sending Broadcast Messages
A broadcast message is heard by all mailbox owners when they open their mailbox.  The broadcast
message can only be recorded by a mailbox owner with Supervisor privileges.  This type of message is
different from any other message in the VP system in the following ways:
· The broadcast message does not activate any mailbox notification...

INSTALLATION AND MAINTENANCE MANUAL 4/007-607.11.6 Switching to Day Service or Night Service Mode
A system supervisor can override the regular Day Service, Lunch Service, or Night Service mode by
forcing the VP system into another mode.  The VP system switches to the new service mode and remains
in that mode until it is time for the system to automatically switch out of that mode and into another.  For
example, assume that Day Service mode runs from 8:00 AM until 5:00 PM and Lunch Service mode runs
from...

INSTALLATION AND MAINTENANCE MANUAL 4/007-617.12.2 Switching Between Languages
At the beginning of a call, you can allow the caller to select a language or you can have the VP system
select a language automatically.  During the call, you can offer the caller the option to change to another
language at almost any time.
Selecting a Language at the Beginning of the Call
Note the following considerations regarding language selection at the start of the call:
· You can set up the VP system to allow the caller...

INSTALLATION AND MAINTENANCE MANUAL 4/007-62the greeting in Language 3.  If the caller presses 9 one more time, the VP system repeats the
greeting in Language 1... etc.
· A mailbox owner can switch languages when he/she has opened his/her mailbox.  If the mailbox
owner has opened his/her mailbox and is listening to the Main menu, he/she can choose option 5
to switch to a different language.  Option 5 switches between languages the same way as the TDD
digit does, as described above.
7.12.3 Recording...

INSTALLATION AND MAINTENANCE MANUAL 4/007-63Recording Box Greetings Remotely
When you call into the VP system to re-record the greeting (see section 6.6), it records and plays the
greeting (or the active greeting, if this box has multiple greetings) in the current language.  The current
language is the one you chose at the start of the call.  You can change the current language by selecting
option 5 from the Main menu once you open the mailbox.  The VP system then records and/or plays the
greeting in the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-647.13 Setting Up the Digit Translation File (TRANS.TXT)If the VP system is connected to a telephone system that uses voice mail integration (in-band DTMF
signaling or out-of-band serial data), or you are connected to Direct Inward Dial (D.I.D.) central office
lines, you may need to add digits to, delete digits from, or convert digits in the packet of digits sent by the
telephone system to the VP system.  You do this by specifying translation rules in a text file...

INSTALLATION AND MAINTENANCE MANUAL 4/007-657.13.1 Understanding Digit Translation
Integration digit signals are sent as part of 3 general categories:
· Station identifier digits
· Reason codes
· C.O. line (trunk) identifier digits
This section discusses when you need to use translation rules and how you do so.
Note:When the VP system is connected to a telephone system using voice mail integration, themailbox number and the number specified in the TRANSFER TO field for each mailbox arein most cases the...