Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-967.22 Setting Up Multiple Operator Mailboxes7.22.1 Providing Callers Access to the Operator Mailbox
Whenever callers are in certain Routing boxes or in mailboxes, you can provide them the option of
speaking with an operator.  It is strongly recommended you provide operator access from every possible
Routing box and mailbox.  By doing so, you make callers more comfortable with the VP system by
ensuring them they can exit to a “live” attendant at virtually any...

INSTALLATION AND MAINTENANCE MANUAL 4/007-97COPY  GT000888.GRT  GT000100.GRT  
To use the Option 1 greeting in either the default operator mailbox 888 or another box you create, access
the \VM\M prompt and copy the file GT000888.OPT.  For example, to copy the Option 1 greeting over the
default greeting for box 888, type:
COPY  GT000888.OPT  GT000888.GRT  
See section 16 for complete information on how the VP system names and stores the system’s voice files.
Note:In the sample database shipped with the VP...

INSTALLATION AND MAINTENANCE MANUAL 4/007-98*xxxxxxx#yyyy#=yyyy*,*:CALLER=x
See section 7.13 for more information on digit translation and the TRANS.TXT file.
Collecting the Account Number from the Serial Link
When the VP system analyzes start-of-call data packets on the serial link, it converts each packet to
DTMF digits, which are then used by the TRANS.TXT file.  An example TRANS.TXT file set up to translate
serial link packets is as follows:
A#X#=X*,*
B#X#=X*,*
C#X#=X*,*
AY#X#=X*,*
BY#X#=X*,*...

INSTALLATION AND MAINTENANCE MANUAL 4/007-99· On an outbound telemarketing call, the called number is stored as the account number in the log
file.
7.24 Recording CallsYou can use the VP system to record calls.  Recordings are stored as messages in the mailbox owner’s
mailbox.  You can set up the VP system to record every call, or you can select which calls you want the
system to record.
7.24.1 Setting Up Call Recording
Note:The call recording feature functions only on telephone systems that are capable...

INSTALLATION AND MAINTENANCE MANUAL 4/007-1007.24.3 Troubleshooting Call Recording
If you encounter problems with the call record feature, verify the telephone system can conference the 3
parties together at the appropriate point in the call.  For example, if the mailbox is using the transfer type
WAIT FOR RING, the VP system performs these steps:
1. Hook-flash to place the caller on hold.
2. Dial the called extension, and listen for a call-progress tone.
3. If the called extension is not busy, attempt...

INSTALLATION AND MAINTENANCE MANUAL 4/007-101+abc
digits
digits
digits
.
where:
abc are the digits to be inserted (up to 20 digits)
digits are the digits users might dial that require the insertion of the abc digits
(the letter X in this field represents “any digit”)
Note that the rule ends with a line containing a single period.
7.25.2 Using the Delete Rule
The Delete rule tells the VP system to delete a certain number of digits when it sees a number beginning
with the specified digit sequence.  The...

INSTALLATION AND MAINTENANCE MANUAL 4/007-1027.25.4 Understanding a Dial Rules Example
Assume the VP system is located in an area where the following dialing rules apply:
· The local area code is 919.
· Calls to numbers outside the 919 area code must be prefixed with a 1.
· Calls to most locations within the 919 area code require that 919 digits are not included
(exceptions are listed below).
· Calls to numbers that are within the 919 area code, but that begin with 555, are toll calls and must
be...

INSTALLATION AND MAINTENANCE MANUAL 4/007-103· Send messages from their boxes directly to mailboxes at other sites
· Forward messages to mailboxes across sites
· Include mailboxes across sites in group distribution lists
· Transfer calls made to one location into mailboxes (or to extensions) at other sites (provided the
phone system allows external call transfers)
To set up network message delivery and/or external call transfers between sites, you configure all sites to
use the same mailbox structure,...

INSTALLATION AND MAINTENANCE MANUAL 4/007-104In the Transfer To field of each external subscriber’s MAILBOX screen, specify digits and characters
so when a call is routed to the mailbox, the VP system:
1) Places an external call, dialing the phone number for the off-premise site’s voice mail gateway.
2) Pauses to allow the VP system at that site to answer the phone
3) Dials the number of the corresponding mailbox at that site
This way, a call received at one site for an off-site worker is transferred to...

INSTALLATION AND MAINTENANCE MANUAL 4/008-18. Using Hotel Integration Features
8.1 Specifying Guest BoxesEach guest room typically has its own mailbox. However, you normally do not want to offer the same full
range of VP system options to hotel guests as you do to the staff.  For example, you probably do not want
guests to be able to change their call transfer number or message notification number.
To restrict the options available to a mailbox, set the field HOTEL GUEST PRIVILEGES ONLY to YES on the...