Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/008-22. Press * for the wake-up option.  The VP system says, “There is currently no wake-up call
scheduled,” or, “We will call you tomorrow at [time previously indicated].  If you would like to
change the time, press 1.”
3. Press 1 to change the wake-up time.  The VP system says, “Please enter the hour at which we should
call you.”
4. Enter the hour you want to be called or press * to cancel the wake-up call.  The VP system says,
“Please enter the minutes.”
5. Enter...

INSTALLATION AND MAINTENANCE MANUAL 4/008-3alarm clock.  Think of changing the wake-up state as turning the alarm on the clock on or off.  The wake-
up states are:
· DISABLED—The “alarm” is turned off.
· WAITING FOR TIME—The “alarm” is turned on, but it is not time to make the call yet.
· DONE FOR TODAY—The “alarm” is turned on. The VP system has made the call for the current
day and will again make the call tomorrow.
Logging Each Time the VP System Makes a Wake-Up Call To a Guest
The call log file (see...

INSTALLATION AND MAINTENANCE MANUAL 4/008-4on the room telephones. If the PMS does not require message waiting information, the VP system can
operate the lamps in the normal manner (by going off-hook and dialing the message-waiting code).PMSPBXVP
systemSerial linkPhone connectionsFigure 8-1   Connecting the VP System to a PMS System - Method 1
Another method of connecting the VP system to the PMS and PBX is shown in Figure 8-2.  In this
configuration, the PBX accepts information from the PMS and passes...

INSTALLATION AND MAINTENANCE MANUAL 4/008-5PMSPBXVP
systemSerial linkPhone connectionsFigure 8-3   Connecting the VP System to PMS System - Method 3 

INSTALLATION AND MAINTENANCE MANUAL 4/008-6 

INSTALLATION AND MAINTENANCE MANUAL 4/009-19. Troubleshooting the System
9.1 Using Test EquipmentAvailable Tools
To troubleshoot most VP system operational issues, you need a Lineman’s Test Set or a standard 2500-
type telephone set.  You connect one of these tools to the telephone lines serving the VP system ports.  If
you do not have one of these tools or if the VP system is not located near the telephone system’s Main
Distribution Frame (MDF), you must access the lines using a modular adapter or by...

INSTALLATION AND MAINTENANCE MANUAL 4/009-29.2 Performing Basic TroubleshootingProblemPossible SolutionsPC will not start.
· Verify the AC outlet is working properly.
· Verify the AC outlet is not connected to a switch leg.
· Verify all the power cords are plugged into the correct places in the computer.
· If the only sign of activity is the LED on the front of the computer:
1. Power down the system and remove the cover.
2. Inside the PC, toward the back, remove the screws that hold down each of the...

INSTALLATION AND MAINTENANCE MANUAL 4/009-3ProblemPossible SolutionsError message
when PC starts:
ROM or RAM
detected in Page
Frame(DOS-based VP systems only)
This problem sometimes occurs on systems sold as kits (just board and software are sold,
the customer or dealer supplies the PC).  The error indicates that something else in the
computer is using memory in the E0000-EFFFF area, which the VP system normally uses
as the EMS page frame.  Follow these steps:
1. Use a text editor to edit the CONFIG.SYS...

INSTALLATION AND MAINTENANCE MANUAL 4/009-4ProblemPossible SolutionsThe VP system
starts in Screen
demo mode(DOS-based VP systems only)
If the system loads, but shows Screen Demo in the upper-left corner of the VP system
screen, follow these steps:
1. Restart the system and select “2 for DOS” before the VP system loads.
2. Load the voice driver manually as follows:
Rhetorex boards:
At the \VM prompt, type RHETDRV then press .
Dialogic boards:
At the \VM prompt, type GENLOAD then press . A message appears...

INSTALLATION AND MAINTENANCE MANUAL 4/009-5ProblemPossible SolutionsThe VP system
does not transfer
callsSee section 7.3.10.Pagers are not
workingSee section 7.5.5.9.3 Troubleshooting Display Problems (DOS-based VP systems)Checking for Display Problems
Depending on the type of video monitor used by the VP system, you may need to modify the VP system
configuration file VM.CFG so all of the screens are properly displayed.  The general guidelines are:
· If the system has a true monochrome or a color VGA...