Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-26· Select WAIT FOR DIGIT if you want to force the caller to press 1 to leave a message.  The
mailbox owner’s personal greeting should be recorded with wording such as:
“This is [name].  I’m sorry I’m not available right now.  Press 1 to leave me a message.
If the caller does not press 1, no message is recorded.
The other after-greeting options are not valid when programming a Tone pager using MESSAGE
DELIVERY.
2. Move the cursor to the first field of the MESSAGE...

INSTALLATION AND MAINTENANCE MANUAL 4/007-277.5.2 Setting Up Digital Pagers
Unlike Tone pagers, activating Digital pagers is a two-step process—dialing the pager service, then
sending DTMF tones.  To program Digital pagers, you should use the PAGER NUMBER area on the
MAILBOX screen.  This area provides you with more parameters you can use to “fine tune” the paging
operations.  It is also possible to use the MESSAGE DELIVERY section of the mailbox to program Digital
pagers.  The programming and available...

INSTALLATION AND MAINTENANCE MANUAL 4/007-288. Move the cursor to the AFTER PLAYING GREETING field.  Choose under what circumstances you want
the mailbox owner to be paged and what information you want the callback number to contain.
Select one of the following options:
· Select PAGE IMMEDIATELY if you want the VP system to prompt the caller to enter his/her
callback number then page the mailbox owner each time he/she receives a call.  The mailbox
owner’s personal greeting should contain wording such...

INSTALLATION AND MAINTENANCE MANUAL 4/007-29Note:If the VP system has collected an account number for the call, it offers to send the accountnumber to the pager. For example, “The number which will be displayed on the pager is444-2345. If this is correct, press 1.”  If the caller does not press 1, the system says,“Please dial your own telephone number now,” and it waits for the caller to enter thenumber.· Select RECORD THEN PAGE if you want the system to take a voice message from the caller and
page the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-30from sending the callback digits prematurely.  Use the PAGER PREFIX parameter in the
configuration file.
· APPENDING TO THE CALLBACK NUMBER
If you need to automatically insert any additional digits (such as #) or pauses at the end of
the callback number and before disconnect, use the PAGER APPEND parameter in the
configuration file.
Programming Digital Pagers in the MESSAGE DELIVERY Section
You use the MESSAGE DELIVERY fields of the MAILBOX screen to program...

INSTALLATION AND MAINTENANCE MANUAL 4/007-317.5.4 Setting Up a Schedule for Paging
When using either the PAGER NUMBER field or the MESSAGE DELIVERY section’s CALL fields to program a
pager, you can set up a schedule identifying when the mailbox owner is to be paged.  The options include:ScheduleResultALWAYSThe mailbox owner is paged with calls to this mailbox at all times.DAY SERVICEThe mailbox owner is paged only during Day Service, as defined in
the BUSINESS HOURS screen.NIGHT SERVICEThe mailbox owner...

INSTALLATION AND MAINTENANCE MANUAL 4/007-32Use the PAGER PREFIX parameter in the VM.CFG file to insert the proper number of pauses before the
callback number.
2. If you disabled call progress tone detection and are using only fixed timing parameters, verify that
calls to the pager service use exactly the same time frame on every call.  If so, you may need to adjust
the entry for the PAGE TIME parameter.
3. If you are using a pager service that has required you to disable call progress tone detection and...

INSTALLATION AND MAINTENANCE MANUAL 4/007-33Is feature disabled?Have we called this
number enough
times?Is the CALL number
blank?Has the INTERVAL time
elapsed since the previous
call?Message arrives in
MailboxIs this message
urgent?All rules completed
for today?Are we within the
SCHEDULE times
for this rule?Try again laterMake the callFinished with this
message for todayTry another ruleIs Mailbox
configured to deliver
URGENT messages
only?NoYesYesNoNo YesYesYesYes NoNoNoYesNoYesNoFigure 7-3   How the VP...

INSTALLATION AND MAINTENANCE MANUAL 4/007-34Making the Call
When the VP system makes the call to deliver a message, it listens for an answer.  As soon as it detects
that the call has been answered, it begins repeating:
“Message for [name].  Press 1 if you would like to hear the messages.”
Note:There are several places within the VP system where the caller is asked to press a certainkey to confirm that a particular option is correct (for example, when a caller enters a call-back telephone number to be...

INSTALLATION AND MAINTENANCE MANUAL 4/007-35If the business is open 24 hours on a particular day, enter 0:00 as the DAY SERVICE BEGINS time and 24:00
as the DAY SERVICE ENDS time.
If the business is closed all day on a particular day, enter 0:00 as both the DAY SERVICE BEGINS and DAY
SERVICE ENDS time.  The VP system stays in Night Service mode that entire day.
You can use the Lunch Service period as a true lunch hour (for example, noon to 1:00 PM) or as a
different day part (for example, a second shift...