Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/005-68     VP:Offer Options After
NTVP:Offer Other Options After X Announcements (Queuing Options tab)
While a call is in the queue, the VP system plays a series of pre-recorded announcements to the caller
(these are typically music or commercials).  At the end of each announcement, the VP system tries the
extension again.  If it is busy, the next announcement is played to the caller.
After a number of announcements, the VP system goes back to the caller and offers...

INSTALLATION AND MAINTENANCE MANUAL 4/005-69On DOS-based VP systems, when you bring the cursor into this field, a menu appears, offering the option
to play, delete, copy, or record the announcement.  By selecting RECORD you can record the
announcement via a telephone line connected to the voice processing board.  To record the
announcement, select RECORD, press , and call into voice mail line 1.  When voice mail answers,
select RECORD and speak the greeting.  To end the recording, press  again.  To hear...

INSTALLATION AND MAINTENANCE MANUAL 4/005-705.11.2 Account Box Screens
DOS-based VP System Account Box ScreenNT-based VP System Account Box Screen5.11.3 Account Number Box Field Descriptions
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field...

INSTALLATION AND MAINTENANCE MANUAL 4/005-71     VP:Box Number
NTVP:Box Number
This field displays the Account Number box number.  A box number can be any number between 1 and
9899 (boxes 9900 – 9999 and 0 are reserved for the system).  You cannot change this field on the screen.
To view a different box, use keys  (select a box number),  (previous Account Number box), or
 (next Account Number box).  If you want to add a new Account Number box, press  (add).
(NT-based VP system users can also select from...

INSTALLATION AND MAINTENANCE MANUAL 4/005-72     VP:Maximum Number of Digits Allowed
NTVP:Maximum Number of Digits in Account Number
When the caller has entered digits to indicate his/her account number, the VP system consults this field to
determine whether the digits entered represent a valid account number.  If the caller entered too many
digits, the VP system says, “That was not a valid entry,” and can (optionally) ask the caller to re-enter the
number.  Use this field to specify the maximum number...

INSTALLATION AND MAINTENANCE MANUAL 4/005-73     VP:If Invalid Account Number Entered, Allow X More Attempts
NTVP:If Invalid Account Number Entered, Allow X More Attempts
If the caller does not verify the account number when prompted or if he/she entered too many or too few
digits, the VP system prompts the caller to re-enter the number.  The caller may attempt to re-enter the
number as many times as specified in this field.
     VP:And Then X
NTVP:And Then X
If the caller does not verify the account...

INSTALLATION AND MAINTENANCE MANUAL 4/005-74     VP:Box
NTVP:(Unlabeled Box field)
This field is valid only if the option in the corresponding field is set to GO TO BOX.  This field contains the
box number to which the call is to be routed if the caller enters a valid account number. 

INSTALLATION AND MAINTENANCE MANUAL 4/006-16. Calling Into a Mailbox
6.1 Identifying Yourself as the Mailbox OwnerWhen you call in to the VP system, you are treated as an outside caller and you can leave messages,
transfer to an extension, and access features available to outside callers.  To listen to the messages in a
mailbox, you must identify yourself to the VP system as the mailbox owner by logging into the mailbox.
To log into a mailbox, you must access the voice mail gateway by calling into system...

INSTALLATION AND MAINTENANCE MANUAL 4/006-26.2 Completing the New User Tutorial6.2.1 Tutorial Contents
The first time a new owner opens his/her mailbox, the VP system provides a brief tutorial session that
explains a few basic functions, then allows the owner to record his/her name and personal greeting and
select a password.  The tutorial text and functionality is described below.Tutorial PartTutorial TextKeypress ResultsTutorial
Introduction“Welcome to your new mailbox.
In order to familiarize you...

INSTALLATION AND MAINTENANCE MANUAL 4/006-3Tutorial PartTutorial TextKeypress ResultsEntering a
Password“To protect your privacy, you will
be asked to enter your password
each time you open your
mailbox.  This prevents
unauthorized callers from gaining
access to your messages.  You
should change your password
frequently.  If you would like to
change it now, press 1.
Otherwise, press 2.”Note: By default, each new mailbox uses the mailbox
number as the initial password.
If you press 1, the VP system...