Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/005-48Note:Remember that the absence of a digit may mean that the caller has hung up.  If yourtelephone system does not offer consistent and reliable disconnect supervision, do notinstruct the VP system to go back to this same box if no digits are dialed, otherwise itmight stay in this box continually and not disconnect the call.For example, depending on how you record the greeting in the Routing box you may setup the VP system using one of the following...

INSTALLATION AND MAINTENANCE MANUAL 4/005-49· Based on the call’s sequence number (first call goes to box [number], second call goes to box
[number], etc.).
· Based on the results of a database lookup
· Based on whether the VP system is in Day Service, Lunch Service, or Night Service mode or the
call is received on a defined holiday
DIGITS DIALED
While the VP system is playing the Routing box greeting, callers can press a key at any time to make
a selection from the menu, or they can dial a mailbox...

INSTALLATION AND MAINTENANCE MANUAL 4/005-50If the caller dials any digit while the Routing box greeting is playing, the VP system stops the
greeting and routes the call based on the day (not based on the digit dialed).
CALL SEQUENCE NUMBER
The VP system plays the Routing box greeting.  Once the greeting ends, the call immediately routes
to the box specified in one of the digit destination fields, in numerical order.  On non-NT-based VP
systems, the first call to the Routing box goes to the box specified...

INSTALLATION AND MAINTENANCE MANUAL 4/005-51     VP:When Digit Received, Wait for More Digits
NTVP:If Digit Received, Wait for More Digits
This parameter is used only if the ROUTE CALL BASED ON field specifies DIGITS DIALED.  If there are
conflicts between menu digits in the DESTINATION FOR DIGIT fields, set this field to YES.
For example, if you used digit 1 as a menu digit in the Routing box (“For Sales, press 1”) and there are
also mailboxes that begin with the digit 1 (100, 101, etc.), you must set...

INSTALLATION AND MAINTENANCE MANUAL 4/005-525.8 Setting up a Group Box5.8.1 What Does a Group Box Do?
A Group box is the voice mail equivalent of a distribution list. (Another form of message distribution is
the personal distribution list—see section 5.5).
If mailbox owners frequently send messages to the same group of mailboxes, you can set up a Group box
to reduce the time it takes to address the message to each mailbox.  A Group box contains a listing of
mailbox numbers.  If a mailbox owner sends a...

INSTALLATION AND MAINTENANCE MANUAL 4/005-535.8.2 Group Box Screens
DOS-based VP System Group Box ScreenNT-based VP System Group Box Screen5.8.3 Group Box Field Descriptions
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field
description.
Fields used...

INSTALLATION AND MAINTENANCE MANUAL 4/005-54     VP:Box Number
NTVP:Box Number
This field displays the Group box number.  A box number can be any number between 1 and 9899 (boxes
9900 - 9999 are reserved for the system).  You cannot change the box number on the screen.  To view a
new box, use keys  (select a box number),  (previous Group box), or  (next Group box).
To add a new Group box, press  (add).  (NT-based VP system users can also select from icons at the
top of the screen.)
     VP:Name Recorded...

INSTALLATION AND MAINTENANCE MANUAL 4/005-55· Connect a Group box to a text file, which can contain an unlimited number of members.  Create a
text file in the system directory (by default \VM).  Name the file GBOXxxxx.LST, where xxxx is
the number of an existing Group box.  Note that if the existing Group box number is less than 4
digits, you must include leading zeros before the mailbox number in this filename.  For example,
to create an extended member file for Group box 601, create a text file named...

INSTALLATION AND MAINTENANCE MANUAL 4/005-56A caller can also press * in place of spelling out the party’s name to hear a complete listing of mailbox
owners included in the directory.
Note:If you do not want a mailbox owner’s name to be listed as part of the directory, enter the@ symbol as the first letter of the mailbox owner’s last name on the mailbox’s MAILBOXscreen (for example, change “Jones” to “@Jones”).The mailbox is also not included in the directory if no name is recorded for the mailbox.As...

INSTALLATION AND MAINTENANCE MANUAL 4/005-57NT-based VP System Directory Box Screen5.9.3 Directory Box Field Descriptions
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field
description.
Fields used in DOS-based VP systems are prefaced below with VP,...