Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/004-36     VP:Display Mail-Box Passwords on Screen
NTVP:(See General Information screen for comparable field)
  When the VP system displays the MAILBOX screen on the PC screen, there is a field PASSWORD that
contains the mailbox owner’s password.  If you do not want the password to display on the screen, choose
NO here.  The PASSWORD field will be filled with stars.  You can still access the PASSWORD field, and
change the password if required, but you cannot view the...

INSTALLATION AND MAINTENANCE MANUAL 4/004-37  Entries in these fields identify which trace operations will be viewed or recorded when the TRACE
function is activated.  Note that by making an entry in this field, you do not activate the trace, you simply
define it.
  See section 9 for detailed information on the VP system trace functions.
     VP:Custom and Debug
NTVP:(See Diagnostics menu options, Custom Flags)
  Because the VP system has been designed to interface or integrate with hundreds of different...

INSTALLATION AND MAINTENANCE MANUAL 4/004-384.12.1 Diagnostic Menu Option Descriptions
TRACE SETUP ScreenThe VP system has several diagnostic tools called TRACE functions.  Most are to be used only under the
direction of Technical Support personnel.
  On the TRACE SETUP screen, you can easily define which trace operations will be viewed or recorded
when the trace function is activated.  Note that by making an entry on this screen, you do not activate the
trace, you simply define it.   See section 9 for...

INSTALLATION AND MAINTENANCE MANUAL 4/005-15. Specifying Box Information
5.1 What is a Box?When the VP system answers a call, it processes it by sending it to a box.  Each box performs a specific
function (for example, playing a menu to the caller and waiting for a response).  It then passes the call to
another box, which in turn performs its specific function, etc.
When you use the automated attendant capabilities in the VP system, you set up Routing boxes to answer
incoming calls, play a listing of...

INSTALLATION AND MAINTENANCE MANUAL 4/005-2To view the box setup structure on a DOS-based VP system:
1. From the LINE STATUS screen, press .  The Main menu displays and you are prompted to enter
a system password.
2. Type 1234 then press  to log on using the default Technician level password.  You can
change both the Technician and Customer level passwords on the GENERAL INFORMATION screen.
3. From the Main menu, select BOX INFORMATION.  The Box Information menu displays.
4. Select the DISPLAY DATABASE...

INSTALLATION AND MAINTENANCE MANUAL 4/005-3Note:Field names and screen descriptions for both DOS-based and NT-based VP systemsscreens are presented in this section.  Each field description identifies the field name usedin both types of products.  Be advised that due to differences in the screen designbetween DOS-based and NT-based VP systems, the placement of fields on severalscreens vary slightly.  All fields on all screens are discussed in this section.To locate the information on a particular field...

INSTALLATION AND MAINTENANCE MANUAL 4/005-4Box NumberFunction9989System VCM box (for use with optional VCM module only).*9990A “catch-all” box.  If you programmed the VP system to go to a box that does not exist, it
generates an error message and routes the call to this box instead.9991System Message Notification box.*9992The voice mail gateway.  When calls are routed to this box, the VP system asks the caller
for his/her box number and password.  If the correct password is entered, the caller is
given...

INSTALLATION AND MAINTENANCE MANUAL 4/005-5system’s prototype mailbox before creating any mailboxes.  The prototype mailbox is a template mailbox,
which is copied each time you create a mailbox.  By customizing as much information as possible in the
prototype mailbox, you save time later when you must customize the mailboxes you created for each
subscriber.  The prototype mailbox is box number 9994.
It is important to understand the use of “wild card” characters when setting up the Prototype mailbox....

INSTALLATION AND MAINTENANCE MANUAL 4/005-6Figure 5-1  Sequence of Operations in a Typical MailboxIs call transfer type
“NONE”?Go on to next box
(or hang up)FinishedRecord a messagePlay personal greetingPlay default greetingIs personal greeting
recorded?Call is routed to
MailboxDial the
TRANSFER TO
numberPlay music to caller,
and re-try at regular
intervalsDoes caller want to
hold?Announce call to
called party, and
complete the transferNo answer Busy Answered
No Yes No YesYes No 

INSTALLATION AND MAINTENANCE MANUAL 4/005-75.5.3 Mailbox Screens
DOS-based VP System Mailbox Screens