Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/004-16  Before programming the system’s BUSINESS HOURS, see section 7.7 for a complete discussion of Day
Service, Night Service, and Lunch Service modes.
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field...

INSTALLATION AND MAINTENANCE MANUAL 4/004-17  If the business is open 24 hours on a particular day, enter 00:00 for the DAY SERVICE BEGINS time and
24:00 for the DAY SERVICE ENDS time.
Note:All times must be entered in 24-hour format—for example, enter 8:00 PM as 20:00).  The Lunch Service mode may be used for a variety of purposes.  See section 7.7.
     VP:Change “Good Afternoon “ to “Good Evening” at
NTVP:Change “Good Afternoon” to “Good Evening” at
  If you have recorded system prompts 171, 172, and...

INSTALLATION AND MAINTENANCE MANUAL 4/004-18that displays.  Once you create a Routing box, you can record a greeting in it (in this example, a New
Year’s specific holiday greeting) and set up the various routing options as described in section 5.7.
Holiday Schedule Screen (DOS-based VP Systems)
 Holiday Schedule Screen (NT-based VP Systems)
 4.8 Setting up the Call Transfer Screen (DOS-based VP System) /
PBX Information Screen (NT-based VP Systems)On the CALL TRANSFER screen (VP systems) / PBX...

INSTALLATION AND MAINTENANCE MANUAL 4/004-19Note:In the following field descriptions, there are references to INTERNAL and EXTERNAL calltransfers.  The VP system determines that a transfer is INTERNAL if there are 6 or fewerdigits in the telephone number it is to dial.  If there are more than 6 digits in the number,the VP system assumes the transfer is EXTERNAL.  You can change this default from 6to any other number by entering the appropriate command in the configuration fileVM.CFG.  See section 12.Be...

INSTALLATION AND MAINTENANCE MANUAL 4/004-204.8.1 Call Transfer Screen / PBX Information Screen Field Descriptions
     VP:Sequence to Initiate a Transfer (Internal / External)
NTVP:Sequence to Initiate a Transfer (Internal / External) (Call Transfer Sequence tab)
When the VP system is about to attempt a call transfer, it reads this field to determine how to initiate a
transfer on the telephone system.  The normal sequence is a hook-flash followed by a pause.  The digits 0
through 9 and the characters *...

INSTALLATION AND MAINTENANCE MANUAL 4/004-21     VP:Sequence to Complete a Transfer (Internal / External)
NTVP:Sequence to Complete a Transfer (Internal / External) (Call Transfer Sequence tab)
Once the VP system calls the party to which the call is to be transferred and determines the transfer is
successful (see section 7.3), it reads this field to decide how to connect the two parties.  It dials whatever
sequence you enter in this field, then hangs up.  Typically, this field is left blank, instructing...

INSTALLATION AND MAINTENANCE MANUAL 4/004-22Note:Be certain to test this sequence properly.  If this sequence is not correct, the called andcalling parties may be connected, even though the called party has chosen not to take thecall.     VP:Detect Dial Tone
NTVP:Wait for Dial Tone When Making a Call (Miscellaneous tab)
When the VP system goes off-hook to make an outgoing call (for example, to call a paging service), it
listens for dial tone.  If it does not hear dial tone within 5 seconds, it assumes...

INSTALLATION AND MAINTENANCE MANUAL 4/004-23  If you change this value, you must exit the system and re-boot the computer for the change to take effect.
     VP:(See Technical Information screen for comparable field)
NTVP:Pause Length (Miscellaneous tab)
  When you enter a comma in a digit sequence (for example, the digit sequence to initiate a transfer), the
VP system interprets the comma as a pause and stops dialing for an interval.  This field defines (in
milliseconds) how long this interval is to...

INSTALLATION AND MAINTENANCE MANUAL 4/004-24     VP:Digits that Mean YES When Asking for Confirmation
NTVP:(See General Information screen for comparable field)
There are several occasions when the VP system asks the caller for confirmation.  For example, when the
caller enters his/her pager callback number, the VP system repeats it and says, “If this is correct, press 1.”
All digits you list in this field will be considered as “Yes” answers.  Any other key will be treated as
“No.”  Be advised that...

INSTALLATION AND MAINTENANCE MANUAL 4/004-25Technical Information Screen (DOS-based VP Systems)4.9.1 Technical Information Screen Field Descriptions
     VP:Disconnect Digit Sequence
NTVP:(See PBX Information screen for comparable field)
  Some PBXs and key systems generate a sequence of touch tone (DTMF) digits to let the voice mail
system know when a caller hangs up.  If the telephone system you are working with can do this, enter the
digits here.  If the telephone system does not provide this feature,...