Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/004-26Note:If the telephone system does not provide positive disconnect (DTMF tones or a break inloop current), you may experience silent messages in mailboxes when a caller hangs upbefore leaving a message.  You can use a combination of this parameter and theparameter MINIMUM MESSAGE in the configuration file VM.CFG to minimize these“blank” messages.  Use caution when setting the NUMBER OF SECONDS OF SILENCE TOEND RECORDING parameter.  If this time is set too short,...

INSTALLATION AND MAINTENANCE MANUAL 4/004-274.10 Setting up Class of Service ScreensEach mailbox on the system is assigned a class of service.  The class of service assigned to the box
dictates which VP system features the mailbox owner has access to and how he/she can use those
features.
There are 8 classes of service (0 through 7) that can be set up then applied to mailboxes on the VP system.
Two of them are pre-configured on the system.  Class of service 0 is assigned by default to the prototype...

INSTALLATION AND MAINTENANCE MANUAL 4/004-28Class of Service Screen (NT-based VP Systems)
  

INSTALLATION AND MAINTENANCE MANUAL 4/004-294.10.1 Class of Service Screen Field Descriptions
     VP:Class of Service Number
NTVP:Class of Service Number
This field indicates the number of the class of service you are currently working with.  To move to the
next class of service number, press .  Once you assign a class of service to a mailbox, the mailbox
inherits all the privileges and restrictions defined in the class of service.
     VP:Class of Service Name
NTVP:Class of Service Name
Use this field...

INSTALLATION AND MAINTENANCE MANUAL 4/004-30     VP:Maximum Greeting Length
NTVP:Maximum Greeting Length (Greetings tab)
When a mailbox owner calls in to re-record his/her personal greeting, the VP system limits the length of
the new greeting to the value entered in this field.  The default setting is 60.
     VP:Maximum Number of Messages
NTVP:Maximum Number of Messages (Messages tab)
The VP system can hold up to 200 messages per mailbox.  However, you may want to restrict some
mailboxes to a lower...

INSTALLATION AND MAINTENANCE MANUAL 4/004-31     VP:Supervisor Status
NTVP:Supervisor Status
This field defines whether mailboxes belonging to this class of service should have supervisor privileges.
A supervisor can perform certain actions not available to regular mailbox owners.  For example, a
supervisor can add a mailbox or delete a mailbox by calling in from any telephone.  The default setting in
class of service 0 is NO, in class of service 7 is YES.
     VP:Access to Group Boxes
NTVP:Access to...

INSTALLATION AND MAINTENANCE MANUAL 4/004-32     VP:Operator Box (Day) (Night)
NTVP:Operator Box (Day) (Night)
When a caller is listening to a mailbox greeting, one of the options is to dial zero to reach an operator.
Use these fields to indicate the mailbox to which the call should be routed if the caller indicates that
he/she wishes to speak with an operator.  The default setting is 888.
     VP:When Exiting Open Mailbox, Go To Box
NTVP:When Exiting Open Mailbox, Go To Box
When a mailbox owner has...

INSTALLATION AND MAINTENANCE MANUAL 4/004-33The default setting is NO.
     VP:Try Extension X Times Before Going Back to Caller
NTVP:Try Extension X Times Before Going Back to Caller (Call Holding tab)
This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0.  If the caller
chooses to hold, the VP system plays a series of hold prompts to the caller (these are typically music or
commercials).  At the end of each hold prompt, the VP system tries the extension again.  If it is...

INSTALLATION AND MAINTENANCE MANUAL 4/004-344.11 Setting Up the Other Customizations Screen (DOS-based VP
Systems)  Use the OTHER CUSTOMIZATIONS screen to set up certain system-wide parameters pertaining to feature
options, integration, and testing/troubleshooting functions.
  To access the OTHER CUSTOMIZATIONS screen, from the Main menu select SYSTEM INFORMATION.  From
the System Information menu select OPTIONAL FEATURES.  From the Optional Features menu select
OTHER CUSTOMIZATIONS.
Be advised that due...

INSTALLATION AND MAINTENANCE MANUAL 4/004-35     VP:When Called Party Answers, Play His/Her Name
NTVP:(See General Information screen for comparable field)
  This field affects only mailboxes using the WAIT FOR ANSWER or SCREEN transfer type.  If this field is set
to YES, when the called party answers, the VP system announces the call.  The standard format is one of
the following:
  “I have a call for you, [name].”
  “Call from [calling party’s name] for [name].”(if the option to get the caller’s name is...