Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/005-38Fields used in DOS-based VP systems are prefaced below with VP, and fields used in NT-based VP
systems are prefaced with NTVP.  If the NTVP field resides on a certain tab on the screen or if the VP
field resides on a certain screen page, the tab or page is identified next to the field name.
Several field descriptions discuss setting fields to YES or NO settings.  In NT-based VP systems, this
equates to checking or un-checking the field’s checkbox, which you do...

INSTALLATION AND MAINTENANCE MANUAL 4/005-39     VP:Replay Digit Answers for Verification
NTVP:Play Digit Answers for Confirmation
For each question, the VP system can accept one of two types of answers, voice or digits, as explained
below.  If you are collecting digit answers (dialed via the keypad), set this field to YES to have the VP
system repeat the digits to the caller.  The caller can then indicate whether or not the digits were entered
correctly, and if not, enter them again.
     VP:Replay...

INSTALLATION AND MAINTENANCE MANUAL 4/005-40     VP:After Questions
NTVP:After Answering Questions
After the VP system asks all the questions and records the answers, or the caller has pressed the exit digit
sequence, the VP system plays a thank-you message (system prompt 100) and looks at this field to
determine what to do with the call.  The option are:OptionAction IndicatedGO TO BOXAllows the call to route to another box.  The new box number is
entered in the next field.SAY GOODBYEThe VP system says,...

INSTALLATION AND MAINTENANCE MANUAL 4/005-41     VP:Min # of Digits
NTVP:Min Time
If the ANSWER TYPE field is set to DIGITS, this field specifies the minimum number of digits the caller
must enter for the response to be considered valid.  If the caller enters fewer digits than specified, the VP
system says, “You entered an invalid number of digits,” and asks the question again, up to 3 times.
     VP:Max Length
NTVP:Max Time
If the ANSWER TYPE field is set to DIGITS, this field specifies the maximum...

INSTALLATION AND MAINTENANCE MANUAL 4/005-425.7 Setting up a Routing Box5.7.1 What Does a Routing Box Do?
The Routing box serves as the mechanism for sending (routing) calls to boxes throughout the VP system.
Typically, Routing boxes are set up to play an announcement (greeting) to callers that prompts them to
select a choice from a voice-menu.  For example:
“You have reached our service department.  If you are calling to inquire about the status of a repair,
please press 1.  For all other inquiries,...

INSTALLATION AND MAINTENANCE MANUAL 4/005-43Perform action
specified for “If no
digits dialed”Wait for a digitIs there a valid box
number associated
with this digit?What is routing
type?Play greetingCall is routed to
this boxGo to the box
specified for invalid
digitsCollect up to 20 digits, then
search the given file
(specified in the “Name” field
of the Routing box).  Go to
the box associated with the
dialed digits.If the system is in Day
service, route the call to the
box associated with
“Destination...

INSTALLATION AND MAINTENANCE MANUAL 4/005-445.7.2 Understanding Routing Box 800, 801, and 821
As discussed in section 1 the VP system contains a default database with a setup configuration that allows
the system to efficiently perform fundamental call processing tasks with minimal system adjustments by
the installing technician.  This default database configuration includes 2 pre-defined classes of service (0
and 7), 1 supervisor mailbox (mailbox 70), and 3 Routing boxes—800, 801, 821.
By default,...

INSTALLATION AND MAINTENANCE MANUAL 4/005-455.7.4 Routing Box Screens
DOS-based VP System Routing Box ScreenNT-based VP System Routing Box Screen5.7.5 Routing Box Screen Field Descriptions
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field...

INSTALLATION AND MAINTENANCE MANUAL 4/005-46Several field descriptions discuss setting fields to YES or NO settings.  In NT-based VP systems, this
equates to checking or un-checking the field’s checkbox, which you do by clicking on it.
     VP:Box Number
NTVP:Box Number
This field displays the Routing box number.  A box number can be any number between 1 and 9899
(boxes 9900 - 9999 are reserved for the system).  You cannot change the box number on the screen.  To
view a new box, use keys  (select a box...

INSTALLATION AND MAINTENANCE MANUAL 4/005-47Once the VP system has finished playing the greeting, it may optionally play the time or date, depending
on the contents of the BOX NAME field (see above).
     VP:Owner
NTVP:Owner
This field contains the mailbox number of the owner of the Routing box.  The owner has the ability to call
in to the system to re-record the Routing box greeting or select a different active greeting.  If you do not
want to provide this remote administration option, or if not more...