Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/006-146.6.4 Changing the Call Transfer Service
If you press 4 from the Options menu to change the call transfer service, the VP system announces the
current state of the service.  If the service is currently enabled (on), you hear the prompt, “Your calls are
currently being transferred to [number].  Press 1 if you would like to change the number.”  If the call
transfer service is currently disabled (off), you hear the prompt, “Your calls are currently being...

INSTALLATION AND MAINTENANCE MANUAL 4/006-156.6.6 Changing the Pager Service
If you press 6 from the Options menu to change the pager service, the VP system informs you of the
current state of the feature, “Your pager service is [telephone number],” or, “Your pager service is off.
Press 1 to change the number or press pound if youre finished.”
To change the pager service, use the technique described above for changing the call transfer service.  To
toggle the pager service feature on or off, press *,...

INSTALLATION AND MAINTENANCE MANUAL 4/006-166.6.10 Logging into and out of ACD Boxes
If you press 0 from the Options menu for ACD administration, the VP system asks you to indicate the
number of the ACD box you want to modify.  Enter the ACD box number.  The VP system voices the
following options:
“To add an extension to this ACD group, press 1.
To remove an extension, press 2.
To exit, press #.”
If you select option 1 or 2, the VP system asks you for the extension number.
Note:Enter an extension number,...

INSTALLATION AND MAINTENANCE MANUAL 4/006-17The same basic message play features apply when you are listening to Question box answers as when you
listen to regular messages.  Press 1 to replay the entire set of answers, press 2 to save the set as an old set
and proceed to the next set of answers, press 3 to save the set as a new set of answers, and press 4 to
delete the answers.  When you have listened to all sets of answers, the VP system plays the system
prompt, “You have no more [new / old]...

INSTALLATION AND MAINTENANCE MANUAL 4/006-186.10 Placing an Outgoing Call from a MailboxIf you press 0 from the Main menu to place an outgoing call, the VP system checks the class of service
assigned to the mailbox to verify this feature is available to you.  If it is not, the VP system says, “Im
sorry, that was not a valid entry.”
If you are authorized to use the outgoing call feature, the VP system prompts you for the number to
which you want to be connected, and it places a conference (three-way) call...

INSTALLATION AND MAINTENANCE MANUAL 4/007-17. Using Major Features
In NT-based VP systems, certain fields and screens have names that differ from those in DOS-based VP
systems.  In this section, field or screen names that are followed by (VP systems) refer to DOS-based
systems.  Field or screen names that are followed by (NTVP systems) refer to NT-based VP systems.
Also, topics in this section sometimes reference setting certain fields to YES or NO settings.  In NT-based
VP systems, this equates to...

INSTALLATION AND MAINTENANCE MANUAL 4/007-2· The printer is set to perform a CARRIAGE-RETURN and LINE-FEED when it receives a line feed
character (such as an automatic carriage-return).  Consult the printer documentation for
information on making these settings.
To store the log in a file, select STORE LOG INFORMATION IN FILE.  The VP system creates a file called
VOICMAIL.LOG in the \VM\LOG directory.  All log information is written to that file.  At midnight each
day, the contents of VOICMAIL.LOG are...

INSTALLATION AND MAINTENANCE MANUAL 4/007-3FieldDescription2125551212Account number for the call (see section 7.23)BusyOutcome of outgoing call.800 400Audit trail showing up to 99 boxes used by the call.  The number of boxes to be traced is
configurable on the GENERAL INFORMATION screen.If log information is stored to a file, each field of the above information is enclosed in quotes and
separated from the next field by a comma (see Figure 7-2).  This format makes the log file compatible
with popular...

INSTALLATION AND MAINTENANCE MANUAL 4/007-4Record typeID#DescriptionEvent name in log fileMessage notification
number changed9Owner called in and changed his/her Message-
Notification number.Chg notif numPager number
changed10Owner called in and changed his/her pager number.Chg page numMailbox being
opened11The given mailbox was opened successfully.Open MailboxInvalid password12An invalid password was entered to attempt to open
the mailbox.Bad passwordEnd of recording13Recording of message, name, etc....

INSTALLATION AND MAINTENANCE MANUAL 4/007-5Each monitor event displays as a separate line in the file VOICMAIL.MON, and each has the following
format:
“MON“,”n”,”date”,”time”,”event_name”,”data1”,”data2”,”data3”
where:
 n = line number
date = date on which event happened
time = time at which event happened
event-name = event name as shown in above table
data1 = first unit of information about event
data2 = second unit of information about event
data3 = third unit of information about event.
Note that not...