Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-36The bottom time line illustrates an alternate method of using the BUSINESS HOURS screen, setting up 3
separate time periods throughout the day.  A caller receives one greeting from 8:00 AM until Noon, a
second greeting from Noon to 5:00 PM, and a third greeting from 5:00 PM until 8:00 AM.
In either case, you define which greeting is to play by selecting an Initial box (usually a Routing box) for
each line during each time period and recording the greeting in...

INSTALLATION AND MAINTENANCE MANUAL 4/007-37system (and the class of service assigned to the mailbox permits access to the P.A. system), the VP
system:
1. Places the caller on hold.
2. Dials the P.A. system.
3. Announces the call.
4. Goes back to the caller, and ask him/her to wait a moment.
5. Transfers the call to the mailbox owner’s extension.
The called party can now pick the call up from his/her extension by going to the actual extension or, if
available on the telephone system, performing a...

INSTALLATION AND MAINTENANCE MANUAL 4/007-38Call parking involves the following sequence of events:
1. The caller is placed in call park.
2. The VP system dials the P.A. system and announces the call the required number of times.
3. The VP system hangs up, completing the process.
4. The paged party either answers the page by dialing the call park retrieval code or does not answer.  If
the called party does not answer, the caller is returned to the main VP system greeting by the park
recall timer.
You...

INSTALLATION AND MAINTENANCE MANUAL 4/007-39If the caller selects the option to leave a message, the VP system plays the mailbox greeting and processes
the call in the normal manner.  If the caller chooses to try another extension, the VP system takes the
action specified in the IF CALLER CHOOSES OTHER OPTIONS field of the mailbox’s MAILBOX screen.
If the caller does not press a digit, the VP system assumes that he/she wants to remain on hold.  The
system plays a short recording, which is the system hold...

INSTALLATION AND MAINTENANCE MANUAL 4/007-40For more information on call queuing, also refer to:
· The NUMBER OF LINES ALLOWED TO HOLD field and NUMBER OF RE-TRIES BEFORE RETURNING TO
CALLER fields (VP systems) / TRY EXTENSION X TIMES field (NTVP systems) on the CLASS OF
SERVICE screen.
· Section 15, for information on optional pre-recorded system prompts and the system hold
prompts.
· Section 4.11 for information on customizing system prompts.
7.10 Viewing VP System Status Screens7.10.1 Understanding...

INSTALLATION AND MAINTENANCE MANUAL 4/007-41KeyFunctionDescriptionCtrl-F8Adjust clockMoves the PC clock forward 1 minute.Ctrl-F9Not usedCtrl-F10TestGenerates a dummy error message, for testing.Alt-F1Not usedAlt-F2Trace to fileSends diagnostic trace information to file TRACE.LOG.Alt-F3Trace to printerSends diagnostic trace information to a printer.Alt-F4Version infoDisplays version information.Alt-F5TraceTurns diagnostic trace on/off.Alt-F6Display memoryShows the amount of free memory remaining.Alt-F7...

INSTALLATION AND MAINTENANCE MANUAL 4/007-42Change Display Mode 
Pressing  switches the display between the Logo screen, Message Status screen, and Incoming Call
screen (also the Outbound Call Activity screen if you are using the optional Outbound Telemarketing
module).
Taking a Line Off-Hook 
Pressing the  key takes a line off-hook (for testing, etc.).  When you press , the VP system asks
you which line to take off-hook.  Enter the line number, then press  (or 

INSTALLATION AND MAINTENANCE MANUAL 4/007-43The message waiting lamp refresh can also be set to execute daily at a pre-determined time.  See section
4.9 for details.
Resetting a Mailbox 
Pressing  informs the VP system that you want to reset a mailbox.  If you press  the VP
system asks you which mailbox you want to reset.  Enter the mailbox number, then press  or press
 to cancel the request.
When you reset a mailbox, the following things happen:
· All messages are deleted from the mailbox.
· The...

INSTALLATION AND MAINTENANCE MANUAL 4/007-44Message-Space Remaining
The VP system calculates how much free space is left on the hard disk.  It then calculates how many
minutes of speech will fit in this space.  The result is displayed on the screen.  This figure is re-calculated
and re-displayed every 60 seconds.  If the amount of storage space remaining falls below 5 minutes, the
VP system displays a warning message and makes a beeping sound every 30 seconds.  If the amount of
space remaining falls...

INSTALLATION AND MAINTENANCE MANUAL 4/007-457.10.5 Viewing the Outbound Telemarketing Status Display (DOS-based VP
Systems)
If you are using the Outbound Telemarketing optional module, a fourth status screen is available, showing
the real-time activity of the program.  Each line in the VP system that is placing outbound telemarketing
calls displays the current status of the call in progress.  If there are more than 8 lines in the system, you
can use the  and  keys to display the next and previous group...