Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/007-6· WAIT FOR ANSWER—The VP system monitors the call for all possible outcomes (call is
answered, line is busy, or ring-no-answer) and has options available for each possible outcome.
· SCREEN—Same as WAIT FOR ANSWER with the added feature of allowing answered calls to be
accepted or rerouted by the answering party.
· BLIND—The VP system transfers the call unconditionally (even if the line is busy) and drops out
of the call.  Unless some further action is taken by...

INSTALLATION AND MAINTENANCE MANUAL 4/007-7they receive the same initial greeting as new calls or a general secondary greeting (such as,
“I’m sorry, the party is not available...”).
*The telephone system has the forward-no-answer feature with voice mail integration.Unanswered calls can still be forwarded to a live person, but they can also be forwarded to a
mailbox on the VP system, which answers each call with the mailbox owner’s active personal
greeting, or to any other valid box type in the system (a...

INSTALLATION AND MAINTENANCE MANUAL 4/007-8Telephone System Capabilities RequiredTransfertypeCall resultWhat youwant tohappenNormal callprogresstonesUnansweredcall recalltimer onlyCall fwd -nointegrationCall fwdwithintegrationPersonal
greetingXNo answerPersonal
greetingXWAIT FORRINGAnsweredConnectXBusyQueue the
callXPersonal
greetingXNo answerPlay general
“not
available”
greetingXXPersonal
greetingXBLINDAnsweredConnectXBusyPlay general
“not
available”
greetingXXPersonal
greetingXNo answerPlay general...

INSTALLATION AND MAINTENANCE MANUAL 4/007-9The Call Transfer Process Begins
When a call is routed into a mailbox, the VP system attempts to transfer the call to the number specified
unless one of the following conditions is met:
· TRANSFER TYPE field of the mailbox is set to NONE.
· Transfer Bypass feature has been invoked.
· Call Transfer feature has been turned off remotely (see section 6.6)
· Call arrived outside the mailbox call transfer schedule times (see section 5.5)
If any of these conditions are...

INSTALLATION AND MAINTENANCE MANUAL 4/007-10The VP system then dials the number indicated in the field TRANSFER TO on the MAILBOX screen.  This
field can contain the digits 0 through 9, characters *, and #, and the special characters listed in section
5.5.
Note:If the telephone system has more than one access code for external transfers (forexample, “9” for local calls, “81” for WATS lines, “82” for tie-lines, etc.) these codes mustbe included in the TRANSFER TO field (for example, 9,5551234).Once the VP...

INSTALLATION AND MAINTENANCE MANUAL 4/007-11When answer has been detected, the VP system examines the TRANSFER TYPE field defined for the
mailbox once again.  If TRANSFER TYPE is WAIT FOR ANSWER, then the transfer is considered successful.
The VP system announces the call.  The system default is the prompt:
“I have a call for you, [Name].”
If you have selected not to play the called party’s name (on the OTHER CUSTOMIZATIONS screen (VP
systems) / GENERAL INFORMATION screen (NTVP systems)), the...

INSTALLATION AND MAINTENANCE MANUAL 4/007-12To turn off call-progress tone detection, access the CALL TRANSFER screen (VP systems) / PBX
INFORMATION screen (NTVP systems) and move the cursor to the field DETECT CALL PROGRESS TONES.
Set the value of this field to NO.  Next, set the TRANSFER TYPE field on MAILBOX screens to SCREEN.
In this mode, once the VP system has dialed the transfer number, instead of listening for ringing or busy
tones, it immediately begins playing the prompt:
“I have a call for...

INSTALLATION AND MAINTENANCE MANUAL 4/007-13· The operator dials 319*.
· The VP system routes the call to mailbox 319, then plays the prompt “You may transfer the call
now.”
· The operator hangs up.  Mr. Smith is connected to the VP system and hears Ms. Jones’ active
personal greeting.
Note:The system prompt “You may transfer the call now,” is inserted as confirmation that thetransfer bypass is successful (a valid mailbox number was dialed and the VP systemunderstands the instructions).  Although the you...

INSTALLATION AND MAINTENANCE MANUAL 4/007-14· If you select FIRST DIGIT on the CALL TRANSFER screen (VP systems) / PBX INFORMATION screen
(NTVP systems), you cannot use that same digit as a DESTINATION FOR DIGIT choice in the initial
Routing box (the menu choice would override the transfer bypass feature).  Verify the
DESTINATION FOR DIGIT field beside the digit you have chosen for the transfer bypass digit is
blank on the ROUTING BOX screen.
You can eliminate the prompt, “You may transfer the call now,”...

INSTALLATION AND MAINTENANCE MANUAL 4/007-153. Instruct mailbox owners to record greeting 0 using a statement such as:
“Hello, this is [name].  I’m sorry I am not available to take the call. If you would like to leave me a
message, press 1.”
4. Instruct mailbox owners to record greeting 1 using a statement such as:
“Hello, this is [name].  I’m on another call right now.  If you would like to leave me a message, press
1.”
5. In-band (DTMF) integrations:  If part of the integration packet indicates why the...