Key System U.S. Atlas Avm Jr Installation Programming Instruction Manual

 
 Atlas AVM JR. Installation and Programming Manual 6-1  6. TROUBLESHOOTING  
This section presents answers to commonly asked questions on operating the AVM 
JR.. 
If a problem persists, contact your Key System US dealer. 
Q: Local notification does not work. 
A: · 
Make sure you entered the correct notification codes. 
 · 
Make sure that local notification is enabled. 
 · 
Make sure that line 2 is properly connected to the AVM JR. and is 
fully operational.  Try calling into port 2 of the AVM JR. 
 ·...

Troubleshooting  
6-2 Atlas AVM JR. Installation and Programming Manual Q: External Notification does not work. 
A: · 
Make sure you selected the correct external access code. 
 · 
Make sure you did not add the external access code to the telephone 
number because the AVM JR. automatically dials the external access 
code. 
 · 
Make sure external notification is allowed and enabled. 
· 
Try dialing the external notification sequence on the 2nd
 port of 
voicemail with your test set to make sure that the...

 Troubleshooting  
Atlas AVM JR. Installation and Programming Manual 6-3 Q: In supervised mode, the AVM JR. incorrectly recalls calls. 
A: The AVM JR.’s Time to Wait for No-Answer parameter value is greater 
than the KSU’s hold recall time parameter value.  Decrease the value of 
the AVM JR.’s Time to Wait for No-Answer parameter or increase the 
value of the KSU’s hold recall time parameter. 
Q: In supervised mode, the AVM JR. does not recognize answered calls. 
A: · 
Increase the Voice Sensitivity...

Troubleshooting  
6-4 Atlas AVM JR. Installation and Programming Manual Q: A message is sent to a mailbox group that contains five defined 
mailboxes but only two mailboxes receive the message. 
A: The messages were sent to all the mailboxes in the group but only 
accepted by those mailboxes that did not have the maximum number of 
messages recorded. 
Q: The AVM JR. has been programmed to operate in Night mode.  
When a call is received, it disconnects the call and switches to Day 
mode. 
A: Make sure...

 Troubleshooting  
Atlas AVM JR. Installation and Programming Manual 6-5 Q: I have disabled the Automatic Gain Control but the messages are 
played louder then needed. 
A: Only messages recorded after the changes are effected.  Initiate a new call 
after the changing the AGC’s status. 
Q: I have three digit extension numbers on my system and the AVM JR 
defaults to two digit.  How do I change the system to three digits? 
A: To change the system from two digit to three digit you must do the 
following 
1)...

Troubleshooting  
6-6 Atlas AVM JR. Installation and Programming Manual A: To remove the busy and no answer menus so that a caller goes directly to 
the mailbox greeting you need to do the following two steps. 
1) Program the EOM for script messages 21 and 23 to 
voicemail request using mode *150.  (Dial *150 + 21 
+ * + # and *150 + 23 + * + #.) 
2) Record a couple of seconds of silence in script 
menus 21 and 23 using mode *100. (Dial *100 + 21 
and *100 + 23.  The system will give a beep, wait a...

 
 Atlas AVM JR. Installation and Programming Manual 7-1  7. APPENDIX A  
The following table presents a summary of DTMF programming commands. 
Note: The DTMF and PC columns list the sections in which the DTMF and 
computer programming operations are discussed in this manual. OPERATOR COMMANDS OPERATION COMMAND DTMF PC Day Light Savings Time 
*7 + XXXX + Y 
XXXX = operator’s password 
Y = 0; Reduce the time by one 
hour. 
Y = 1; Increase the time by one 
hour. 3.8.3  Change the operational mode 
(without...

Appendix A  
7-2 Atlas AVM JR. Installation and Programming Manual SCRIPT PROGRAMMING COMMANDS (CONT’D) Select EOM timeout for each 
script *105 + XX + Y + # 
XX = Script No. 
Y = Timeout in seconds 3.7.2.1 4.7 Transfer to a script message 
*110 + XX + B +  
Destination script message + # 3.7.2.2 4.7 Select Opening Script 
*112 + XX + YY + Z + # 
XX = Default script number 00, 
10, 15 or 20 
YY = Replacement script number 
00-20 
Z = Port number 1-4 3.7.2.3 4.7.2 Transfer to opening menu 
*115 + XX + B +...

 Appendix A  
Atlas AVM JR. Installation and Programming Manual 7-3  PBX PARAMETERS No. Of digits in extension 
*300 + X 3.3 4.5.1.1 Cut off time for continuous 
call progress tone detection *301 + X 
X = cut off time in seconds (0-9) 3.3 4.5.1.4 No. Of rings before the line is 
answered *310 + line number + number of 
rings 3.3 4.5.1 Time to wait for No Answer 
*311 + XX 3.3 4.5.1 PBX legal extensions 
*320 + Y +First Ext. + Last Ext.  + # 
Y = group number (0-9) 3.3 4.5.1 Operator ID code. 
*330 + X 
X...

Appendix A  
7-4 Atlas AVM JR. Installation and Programming Manual  PBX PARAMETERS (CONT’D) Volume level 
*369 + X 
X = volume level (0-9) 9 = 
loudest 3.3 N/A Flash 1 
*370 + XXX 3.3 4.5.1.2 Voice sensitivity 
*376 + X 3.3 4.5.2 Automatic Gain Control 
(AGC) *377 + X 
X = 0 AGC disabled 
X = 1 AGC enabled (Default) 3.3 4.5.2 DTMF amplitude 
*379 + X 
X = volume level (0-9), 9 = 
Loudest 3.3 4.5.1.3 Procedural codes sent to the 
PBX in order to perform a 
specific task. *380 + X + CODE1
 + # 
X = 1; LED1...