Inter-Tel Imx/Gmx 416/832 Installation Manual

F-EATURES Issue 1. November 1994 INTEB-TELPRACTICES 
lMX/GMX 416/832 BWIXLLATION & MAINTENANCE 
3. SYSTEM ORGANIZATION 
3.1 The 416/832 System is designed to allow orga- 
nization of the stations into groups. The following sys- 
tem features divide the system into manageable units for 
easier call processing and record keeping. 
A. FLEXIBLEATI’ENDANT 
ARRANGEMENTS 
3.2 Attendants provide the following services for the 
stations they serve: 
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INTER-TELPRACTICES 
IMXIGMX 416/832 INSTALIATION % MAINTENANCE FEATURES 
Issue 1, November 1994 
Automated.Attendant Applications 
3.9 There are a number of different uses for this fea- 
ture. For example, direct ring-in calls to a busy attendant 
could be forwarded to au automated attendant (using 
one of the forwarding features). Another option is to 
have calls ring in directly to an automated attendant sta- 
tion when the system is iu day and/or night mode. Or, a 
group of automated attendant...

FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Dialing During Recording 
3.20 A database option allows the programmer to de- 
termine if the system will accept a caller’s DTh4P tones 
(dialed extension numbers or hunt group pilot numbers) 
while the automated attendant station is giving dialing 
instructions (rather than having to wait until they hear 
system dial tone after the automated attendant hangs 
up). Ifthe option is enabled, callers who know the...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & WANCE PEA- Issue 1, November 1994 
C. TENANTGROUPS 
3.26 Tenant service allows the customized distribu- 
tion of trunk groups and DID groups among multiple 
users sharing a common system and allows the attendant 
for each tenant group to place the associated trunk 
groups in day or night mode. (The primary attendant can 
place 
4ZZ trunk groups in day or night mode.) Trunk 
groups are assigned to the attendants on a tenant-by-ten- 
ant basis. 
3.27 This...

FEA- 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
D. HUNTGROUPS 
base. Astation can appear in a single list more than once 
331 The hunt group feature permits calls to be placed 
to a group of stations and to be automatically transferred 
to an available station within the group. Up to 30 hunt 
groups can be programmed in a standard system and up 
to 40 in an expanded system. There is no limit to the 
number of members per hunt group, as long as there are 
no...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXILAlTON & MAINTENANCE FEATURES Issue 1, November 1994 
3.39 
If cross-tenant traffic is denied, hunt group sta- 
tions not in the same tenant group as an intercom caller 
do not receive the incoming intercom call. 
3.40 If an outside call rings in or is transferred to a 
pilot number that does not have hunt group station as- 
signments, the call is sent to the primary attendant. If a 
station user attempts to transfer an intercom call to an 
invalid pilot number,...

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE 
tributed order until it is answered or the Overflow timer 
expires. If unanswered when the timer expires, the call 
is sent to an overflow station. The overflow station can 
use the following types of devices: 
Hunt Group, Voice Computer Group, or Station: 
The overflow station be another hunt group, a voice 
computer group, or a station not in the group. If the 
overflow station is a hunt group, voice...

INTER-TELPRACTICES 
IMX/GlbiX 416/832 INSTALIATION & MAINTENANCE PEA- 
Issue 1, November 1994 
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plays a message. Meanwhile, the call continues 
circulating through the hunt group (unless it has 
been sent to a voice computer station). If the call 
is answered by an available hunt group station 
while the overflow station is connected to the 
call, the call will leave the overflow station. If 
the call remains unanswered after returning from 
the overflow station for the last time, the call...

FEATURES Issue 1. November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
visor is thencomected to the ongoing call and can hear 
both parties, but cannot be heard by either one. Ifusing a 
display keyset, the top line of the supervisor’s display 
shows the hunt group member’s extension number (or 
user name) and trunk number (or trunk identification). 
The bottom line of the supervisor’s display shows the 
hunt group member’s call cost information (just as it is 
on the hunt group...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
E. VOICE MAIUVOICE COMPUTER HUNT 
GROUPS 
3.63 Any hunt group can be designated as a voice 
computer hunt group. These hunt groups can be 
assigned special dial rules that signal the voice mail unit 
to perform such tasks as dialing a voice mail access 
number or the called station’s mailbox number. (See 
page 4-16 for more information about hunt groups.) 
3.64 The order in which the voice mail stations 
receive...