Inter-Tel Imx/Gmx 416/832 Installation Manual

INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE 
13. OUTSIDE CALLS 
13.1 When a trunk is selected for receiving or placing 
an outside call, the voice channel is seized and cannot be 
used by any other station (unless Privacy Release is en- 
abled, see page 4-74, or the Conferencing feature is 
used, see page 4-76). Ifthe desired trunk is busy, the sta- 
tion user can camp on or request a callback (queue). 
Other features that apply to both outside and intercom 
calls are discussed later...

INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
133 
(1) 
(2) 
(3) e. Ring signal: You 
have a ccessed an auto ring- 
in E&M trunk. When the station user an- 
swers, you can ask to be transferred to the 
desired extension number or to an outside 
telephone number. 
f. 
Busy signal: The chosen trunk, trunk group, 
or E&M destination is busy. Camp on (see 
page 4-57), use the Busy 
TNII~ Callback 
(Queue) feature (see page 4-57), or select an- 
other trunk or...

iIicYEtember1994 INTER-TELPRACTICES 
IMXIGMX 416/832 INST4LLATION & MAINTENANCE 
B. RECEIVING OUTSIDE CALLS 
13.4 
ToRECRlVEANOlJlSLDECAU: 
Keyset: 
(1) When one of the following occurs, lift the band- 
set: 
a. Repeating long tones and a call key or indi- 
vidual trunkkey is flashing at the fast rate: 
A call is ringing in. (Display keysets show 
CALLRJNGlNGlNONGRP#XX[orgroup 
name].) 
b. 
Intercom call or page announcing a call 
and a call key or individual trunk key is 
flashing at the fast rate: 
A...

INTEB-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEbwmEs 
Issue 1, November 1994 
D. TRUNK CAMP ON AND BUSY TRUNK 
CALLBACK (QUEUE) 
Camp On 
13.9 
When a station user attempts to access a busy 
outgoing trunk or trunk group, the system sends a busy 
signal. The station user can wait off hook to camp on un- 
til the trunk is available. 
13.10 To CAhPONlVANOUlGOlNG lRU.GROUP: 
(1) When you hear a busy signal after selecting an 
outgoing trunk, do not hang up. You camp on and 
hear music...

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALIXIION & MAINTENANCE 
E. ACCOUNT CODES 
13.15 There are 
four types of account codes in the 
416/832 System. All account codes are assigned the 
same character length (4-S characters) in database pro- 
gramming. The account code types are as follows: 
0 
0 
I 0 
0 
0 Stan&u-d account codes automatically appear in 
the Sh4DR report (if programmed) to identify the 
station that answered or initiated the call. Up to 64 
standard...

INTER-TELPRACTICES 
IMX/GMX 416/832 INS’IALLATION & MAINTENANCE FEATURE!3 
Issue 1, November 1994 
14. PLACING CALLS ON HOLD 
14.1 There are several ways to place intercom and 
outside calls on hold. While on hold, the caller hears 
music (if equipped). There are five hold applications in 
the 4161832 System: 
Individual hold places the call on hold at one sta- 
tion. It can then be picked up directly at that station 
or it can be picked up at another station using the Re- 
verse Transfer feature....

FEA- Issue 1, November 1994 INTER-TFAPRACTICES 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE 
C. CONSULTATION HOLD 
14.7 To US.?? 
CONSULlAl7ON HOW (SINGk2Ulh?E SETS 
ONiq: 
(1) 
(2) 
(3) 
While on a call, press the FLASH key (hook- 
flash) to place the call on consultation hold. You 
hear two short tones followed by dial tone. 
You can call another station or enter a feature 
code. If you attempt to access an outgoing trunk, 
you will hear reorder tones. 
NOTE: If you hang up while the call is on con-...

INTER-TELPRACTICES 
IMWGMX 416/832 INSTALLATION % MAINTENANCE FEAW 
Issue 1, November 1994 
15. CALIi WAITING 
15.1 While a station is in use, incoming intercom and 
outside calls camp on until the busy station is available. 
The busy party hears a single camp-on tone every 15 
seconds (unless the Camp-On Tone timer is changed or 
camp on tones are disabled at the station). Three station 
programming flags allow camp-on tones to be enabled 
or disabled for incoming intercom/trunk calls, E&M 
calls,...

FEA- Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INS’JIALLATION % MAINTENANCE 
16. CALL TRANSFER 
16.1 There arc several feature codes for transferring 
intercom and outside calls to other stations or to outside 
telephone numbers. The call transfer options are as fol- 
lows: 
0 
lhmsfer CO Call: You can transfer outside calls to 
another station or to an outside telephone number. 
0 
Tkansfer Intercom Calb Intercom calls can be 
transferred to another station or to an outside tele- 
phone...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEA- 
Issue 1, November 1994 
Single-Line Set: Press the 
FLASH key 
(hookflash) once to disconnect the call (or 
wait for the other party to hang up). Then 
press the FLASH key again (hookflash) to re- 
turn to the caller on transfer hold. 
c. If the station is buy or there is no answer: 
To return to the caller: Refer to step b 
above. 
To try another station: Ress the XFR key 
(or press the SPCL key and enter the Transfer 
CO feature...