Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

‘. INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
b. Numeric mode (MSG key unlit): Press the 
keypad keys to enter the desired number. 
Use the pound key (#) for a hyphen (-) and 
the asterisk key (*) for a colon (:). Press the 
FWD key once to leave a space, or press 
the MUTE key to backspace. 
OR, to erase the current message, press 
the MUTE key repeatedly until the display 
shows NONE. (If the message is erased, a 
blank will appear on keyset displays in 
place...

, 
FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
J. SYSTEM ALARM REPORTING 
33.37 The 
system’s alarm reporting feature detects 
equipment failures, determines the impact, and clas- 
sifies the problem as a major or minor alarm. Minor 
alarms are indicated on the primary attendant’s sta- 
tion display (or the system alarm station’s display) and 
can be programmed to appear on all attendants’ key- 
sets. Both major and minor alarms are printed in the 
SMDR printout....

INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8z MAINTENANCE 
‘.. 
FEATURES 
Issue 2, May 1990 
K. TAKING A LINE OUT OF SERVICE FOR 
tones and may press another line key, if de- 
MAINTENANCE sired. 
33.41 Attendants can take individual lines out of 
service by entering a feature code. This unequips the 
line, but does not prevent the central office from 
sending signals on the line. 
To outside callers, the line 
will appear to be functioning and they will hear ring- 
ing. However, users will not hear ringing...

FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
34. RECORD KEEPING AND 
MAINTENANCE FEATURES 
A. CALL COST ACCOUNTING 
34.1 The call cost accounting feature estimates the 
cost of outgoing and incoming calls, displays it on the 
keysets, and prints it in the SAR and/or the SMDR 
reports. The cost is based on the telephone number 
dialed, the elapsed time of the call, the day of the 
week, and the time of day. A table in the database 
supplies the rates for toll...

INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
FIGURE 4-l. SYSTEM ACTIVITY REPORT (SAR) FORMAT 
********************************************************************************* 
System Activity Report 
Data Collection Period Began 
0O:OO SUN-l-JAN-1990 
Ended 12:00 SUN-l-JAN-1990 
*********************************************************************************** 
System Activity Summary 
Total Number of Calls x,xxx,xxx 
Incoming Calls xxx,xxx 
Outgoing Calls xxx,xxx...

FEATURES 
Issue 2, May 1990 I. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 4-l. 
SYSTEM ACTIVITY REPORT (SAR) FORMAT (CONT’D) 
Number of Stations 
Tenant 
1 I [tenant 
Total Number of Calls 
Incoming Calls 
Outgoing Calls 
Total Duration of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average Tenant Activity Summary 
name] 
Tenant 1 
Tenant 2 
xx 
xx 
xx 
xx 
xx 
xx 
Tenant 1 
Tenant 2 
x:xx:xx 
x:xx:xx 
x:xx:xx...

INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
FIGURE 4-l. SYSTEM ACTMTY REPORT (SAR) FORMAT (CONT’D) 
CO Line Activity Report 
CO Lines Listed By Circuit Number 
1. CO Circuit X.Y 
Line Type - Incoming/Outgoing 
Total Number of Calls 
Incoming Calls 
Outgoing Calls 
Avg. Ans. Time 
Unanswered Calls 
Avg. Ring Time 
Total Duration of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average x,xxx,xxx...

FEATURES Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
C. STATION MESSAGE DETAIL RECORDING 
(SMDR) 
34.10 
Station message detail recording (SMDR) is a 
system feature that provides a detailed record of out- 
going calls and can include incoming calls. An outgo- 
ing call lasting longer than the programmed valid call 
timer is recorded; however, if the call was transferred 
to a station or placed on hold, the valid call timer is 
not checked and the call is recorded. The...

INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
FIGURE 4-2. SMDR REPORT FORMAT 
Wide Format @O-character): 
TYP EXT 
xxx XXX 
EXT 
USRNAME 
LN 
DIALED 
DIGITS 
START 
ELPST 
COST 
ACCT 
CODE USRNAME LN DIALED DIGITS 
START ELPST 
COST ACCT CODE 
AAAAAAA XX xx . . . . . . . . . . . . . . . xx 
HH:MM HH:MM $XX.XX XXXXXXXX 
Call type abbreviations for: 
Incoming calls (IN) 
Outgoing local calls (LOC) 
Outgoing “free” calls (000) 
Seven-digit outgoing toll calls (I7)...

FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 4-2. SMDR REPORT FORMAT (CONT’D) 
Narrow Format (64xharacter): 
STN NUMBER DIALED DUR TIME 
LN ACCOUNT 
’ 
xxx xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxx XxXx 
xx xxxxxxxx 
STN 
NUMBER 
DIALED 
DUR 
TIME 
LN 
ACCOUNT The intercom number (XXX) of the last station to handle the call. Two lines are printed for 
CO-to-CO calls, each showing a line number in this field. For ring-in...