Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
12. OFF-HOOK VOICE ANNOUNCE 
(OHVA) 
12.1 When a called 24-line keyset is busy, the caller 
can use the off-hook voice announce (OHVA) fea- 
ture (if enabled). This feature allows an intercom 
caller (either single-line or keyset) to establish voice 
contact with a 24-line keyset user, even though the 
user already has a call in progress on the handset. The 
called keyset user can then talk freely on either con- 
nection,...

FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
13. OUTSIDE CALLS 
13.1 When a line is selected for receiving or placing 
an outside call, a voice channel is seized and cannot 
be used by any other station (unless privacy release is 
enabled or the conferencing feature is used). If the 
desired line is busy, the station user can camp on or 
request a callback (queue). 
13.2 Other features that apply to both outside and 
intercom calls are discussed later in this section...

INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
(4) 
13.4 Manually dial, speed dial, or redial the desired 
telephone number. (Display shows the num- 
bers dialed. When the valid call timer expires, 
the display shows the elapsed time and call 
cost.) 
If you hear repeating reorder tones, you 
dialed a restricted number. If you dial too 
slowly and the interdigit timer expires, the call 
may be dropped, and you will hear repeating 
reorder tones. 
TO PLACE A CALL USING...

FEATURES 
Issue 2, May 1990 
,. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8z MAINTENANCE 
Single-Line Set: 
If you hear a page announcing a transfer andlor 
repeating long tones, 
a call is ringing in. Lift the 
handset; you are connected to the caller. 
Ifyou hear a call ringing in on another station and 
you have allowed answer, 
lift the handset and 
enter the automatic line answer feature code 
(350). You are connected to the lowest- 
numbered ringing line for which you have al- 
lowed answer. 
13.6...

INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
Busy Line Callback (Queue) 
13.12 
If you attempt to access a busy outgoing line 
and hear a busy signal or if you camp on, you can re- 
quest a callback (queue) and hang up until the system 
signals your station that the line is available. Each sta- 
tion can wait in only one queue at a time. If a second 
request is made, the first request is canceled and re- 
placed by the second. 
13.13 Queue callbacks must be answered...

FEATURES 
INTER-TEL PRACTICES 
Issue 2, May 1990 
GMX.48 INSTALLATION & MAINTENANCE 
or as an optional account code (using the procedure 
on the next page), the system checks the associated 
SCOS and applies it to the call being made. When the 
call is completed, the programmed SCOS for the sta- 
tion goes back into effect. 
13.18 
TO ENTER AN OPTIONAL ACCOUNT CODE WHILE 
ON AN OUTSIDE CALL: 
(1) Keyset: Press the SPCL key and enter the op- 
tional account code feature code (390). (Dis- 
play shows...

INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
14. PLACING CALLS ON HOLD 
14.1 There are several ways to place intercom and 
outside calls on hold. The party on hold hears music. 
Individual hold places the call on hold at only one 
station. It can then be picked up directly at that 
station or it can be picked up at another station us- 
ing the reverse transfer feature. 
System hold places the call on hold at all stations. 
It can then be picked up directly at any...

FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
B. SYSTEM HOLD 
NOTE: 
Intercom calls cannot be placed on system 
hold. If you attempt to do so, you will hear reorder 
tones. Users with 12line keysets cannot place calls on 
out-of-range lines on system hold. Also, if an out-of- 
range C.O. line is placed on system hold, the call can 
only be picked up at keysets that have a fluttering line 
key for the call. The ANS and OVER keys cannot be 
used to access an...

INTER-TEL PRACTICES 
FEATURES 
GMX-48 INSTALLATION & MAINTENANCE 
Issue 2, May 1990 
E. HOLD RECALL 
14.11 
TO ANSWER A HOLD RECALL: 
If you 
hear four tones and a pause - repeating (dis- 
play shows HOLD RECALL FROM XXX or LINE 
XX RECALL FROM XXX): 
Keyset: Lift the handset. Intercom calls are 
immediately connected. For outside calls, 
press the medium-flashing line or OVER key, 
or the ANS key. 
Single-Line Set: Lift the handset. You are con- 
nected. 
F. MICROPHONE MUTE 
14.12 Whether handsfree or...

FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
15. CALL WAITING 
15.1 While a station is in use, incoming intercom 
and outside calls camp on until the busy station is 
available. The busy party hears a single camp-on tone 
every 15 seconds (unless the camp-on tone timer is 
changed or camp-on tones have been disabled). 
15.2 
TO RESPOND TO A WAITING CALL USING A KEY- 
SET: 
If, while on a call, you hear a single camp-on tone and 
see the IC key or a line key flashing...