Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION 8z MAINTENANCE Issue 2, May 1990 
FFATURE NAME 
Program Stations for Night Ring 
Program Station Data 
Program System Do-Not-Disturb 
Messages 
Program System Reminder 
Messages 
Program System Speed Dial 
Set Time of Day DEFlNlTlON 
Reprograms the database night lists for ring in and 
allowed answer for each station. 
022 
024 
023 
020 
021 Reprograms specific station data, including user 
name, tenant group, secretarial intercept, and 
serving...

FEATURES 
Issue 2, May 1990 
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INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
3. SYSTEM ORGANIZATION 
3.1 The GMX-48 System is designed to allow orga- 
nization of the stations into groups. The following sys- 
tem features divide the system into manageable units 
for easier call processing and record keeping. 
A. FLEXIBLE ATTENDANT ARRANGEMENTS 
3.2 
Attendants provide the following services for 
the stations they serve: 
* 
l 
e 
Accessed by dialing “0” 
Central operators for incoming calls...

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INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
B. AUTOMATED ATTENDANT 
NOTE: 
This feature is available only in the Advanced 
software package and requires an APM. 
: 
3.9 The automated attendant is a programmable 
feature that can be used to provide some of the ser- 
vices normally handled by an attendant. It allows an 
outside party to dial into the system and automatically 
access (or be transferred to) an automated attendant 
station, which is generally a...

FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
3.16 
To avoid possible camp-on tone interruptions 
during calls, it is recommended that camp-on tones 
be disallowed for the automated attendant. 
3.17 Intercom calls to an automated attendant are 
handled the same as normal intercom calls. After 
hearing the message, the caller is disconnected and 
hears intercom dial tone. Intercom callers cannot use 
automated attendant features. 
Playback 
Devices As Automated...

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INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
3.24 
To use digit translation, the programmer en- 
ters an intercom number or hunt group pilot number 
in the desired translation location (O-9). A caller ac- 
cessing the system through the automated attendant 
can then dial the single-digit location number to 
reach the designated intercom number or hunt group 
pilot number. For example, if the pilot number for a 
customer support group was entered in translation...

FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
C. TENANT GROUPS 
3.26 
Tenant service allows the customized distribu- 
tion of C.O. lines among multiple users sharing a 
common Key Service Unit (KSU). Assigning groups 
of stations to different tenant groups can be useful for 
comparing the number and estimated cost of calls 
that each tenant group makes and receives. See SAR, 
page 4-104, for details. 
3.27 This form of partitioning is ideal in instances 
where several...

INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
D. HUNT GROUPS 
3.32 The hunt group feature permits calls to be 
placed to a group of stations and to be automatically 
transferred to an available station within the group. 
Stations in these groups are accessed by dialing a spe- 
cial intercom number called a pilot number (initial- 
ized as 231-250). Individual stations within hunt 
groups can also be accessed using their assigned inter- 
com numbers. 
3.33 There are...

FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
l Lf an out-of-range C.O. line (lines 13-24 on a 
1Zline keyset) rings in or is transferred to a busy 
hunt group, all stations in the group receive a call 
waiting message and a camp-on tone. The line‘key 
flashes at those stations with an associated line 
key. At 1Zline keyset stations with the OVER key 
enabled, the OVER key does not flash until the 
user ends the current call. Then the key flashes at 
that station. If...

INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
another intercom number, rather than being re- 
turned to the hunt group. Each direct ring-in call will 
transfer to the announcement station(s) only once. 
.j -: 3.47 To handle heavy incoming traffic, each hunt 
group can be programmed with up to three an- 
nouncement stations. With multiple announcement 
stations, an unanswered call is sent to the first 
announcement station on the list (after the 
announcement timer...

FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE 
group the programmed number of times. (Xn 
distributed hunt groups, the call begins circu- 
lating at the station that appears on the list af- 
ter the last station that rang before the call was 
sent to the overflow station. In linear hunt 
groups, it begins circulating at the first station 
on the list. In all-ring hunt groups, the call 
rings at all available stations.) If the call re- 
mains unanswered after returning...