HP Photosmart C6383 User Manual

5.Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start  menu, click  Start Search  (or Run ). In the  Start Search  (or Run
dialog box), type  d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b . Follow the prompts on the computer screen to...

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from 
www.hp.com/support .
7.Follow the onscreen instructions and the inst ructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the  HP Digital Imaging Monitor...

•Solution 4: Turn off the product, the computer, and the router.
•
Solution 5: Try to access the Embedded Web Server on the product
Solution 1: Check the cable connection Solution: Check the following cables to ens ure they are connected properly.
• Cables between the product and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the...

To establish an active network connection
1.Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the  On button on the control panel to turn the product off, and
press it again to turn the product on. Also, turn off the power on your router or
hub, and then turn it on again.
Cause: You did not have an active network connection.
If this did not...

If this did not solve the issue, try the next solution.
Solution 2: Check the active network connectionSolution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the product button on the control panel to turn the product off,
and press it again to turn the product on. Also, turn off the power on your router
or hub, and then turn it on again.
2. Check the...

If this did not solve the issue, try the next solution.
Solution 5: Disable the Virtual Private Network (VPN)Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The product is not accessible during  VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the
print queue will be printed.
Cause: A VPN was preventing the product from accessing your computer.
Wireless setup troubleshooting
This section addresses...

If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If your computer or wireless router and the product are placed far...

Weak signalSolution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or...

If this did not solve the issue, try the next solution.
Solution 3: Enter your network name (SSID) carefullySolution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 28
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.
Solution 4:...

The Printer not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Temporarily disable the anti-virus or anti-spyware applications
•
Solution 3: Temporarily disable the open Virtual Private Network (VPN) session
Solution 1: Turn on...