HP Photosmart C6383 User Manual

							
5.Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start  menu, click  Start Search  (or Run ). In the  Start Search  (or Run
dialog box), type  d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b . Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C6300 All-in-One series , and then clicking Product Registration .
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not  simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscree n instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
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6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from 
www.hp.com/support .
7.Follow the onscreen instructions and the inst ructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears
in the Windows system tray.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
Wired network setup troubleshooting
•
Wireless setup troubleshooting
Wired network setup troubleshooting
This section addresses proble ms you might encounter setting up a wired network.
This section contains the following topics:
•
The computer is unable to discover the product
•
The Printer not Found screen appears during installation
The computer is unable to discover the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the cable connection
•
Solution 2: Check the LAN card set up
•
Solution 3: Check the active network connection
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•Solution 4: Turn off the product, the computer, and the router.
•
Solution 5: Try to access the Embedded Web Server on the product
Solution 1: Check the cable connection Solution: Check the following cables to ens ure they are connected properly.
• Cables between the product and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the issue, try the next solution.
Solution 2: Check the LAN card set up Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your card shows up under  Network Adapters.
4. Refer to the documentation th at came with your card.
To check your LAN card (Windows XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your card shows up under  Network Adapters.
5. Refer to the documentation th at came with your card.
Cause: Your computers Local Area Network card (LAN card) was not set up
properly.
If this did not solve the issue, try the next solution.
Solution 3: Check the active network connection
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the product. The lights indicate the following:
a. Top light: If this light is a solid green, the product is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b . Bottom light: This yellow light flashes when data is being sent or received by
the product over the network.
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To establish an active network connection
1.Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the  On button on the control panel to turn the product off, and
press it again to turn the product on. Also, turn off the power on your router or
hub, and then turn it on again.
Cause: You did not have an active network connection.
If this did not solve the issue, try the next solution.
Solution 4: Turn off the produc t, the computer, and the router.
Solution: Turn off the product, the computer, and the router. Wait for 30 seconds.
Turn on the router first, and then turn on the product and the computer.
Cause: You were able to connect the product to the network previously, but now it
will not connect.
If this did not solve the issue, try the next solution.
Solution 5: Try to access the Embedded Web Server on the product
Solution: Try accessing the Embedded Web Server on the product. To find the IP
address, print a network configuration page.
Related topics
•“
View and print network settings” on page 37
•“
Use the Embedded Web Server” on page 41
Cause: The product and computer were not connected to the same network.
The Printer not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Check the active network connection
•
Solution 3: Check if the cables are connected
•
Solution 4: Temporarily disable anti-virus or anti-spyware applications
•
Solution 5: Disable the Virtual Private Network (VPN)
Solution 1: Turn on the product Solution: Turn on the product.
Cause: The product was not turned on.
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If this did not solve the issue, try the next solution.
Solution 2: Check the active network connectionSolution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the product button on the control panel to turn the product off,
and press it again to turn the product on. Also, turn off the power on your router
or hub, and then turn it on again.
2. Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the product is connected to the network with a CAT-5 Ethernet cable.
Cause: You did not have an active network connection.
If this did not solve the issue, try the next solution.
Solution 3: Check if the cables are connected Solution: Check the following cables to ens ure they are connected properly:
• Cables between the product and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or product Internet connection (if applicable)
• Cables between the product and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the issue, try the next solution.
Solution 4: Temporarily disable anti-virus or anti-spyware applications Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete.  If you see firewall pop-up messages, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disable your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
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If this did not solve the issue, try the next solution.
Solution 5: Disable the Virtual Private Network (VPN)Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The product is not accessible during  VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the
print queue will be printed.
Cause: A VPN was preventing the product from accessing your computer.
Wireless setup troubleshooting
This section addresses proble ms you might encounter setting up a network. Check the
device display for spec ific error messages.
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name) displayed
•
Weak signal
•
Cannot connect to network during setup
•
Invalid WEP key duri ng wireless setup
•
Invalid passphrase during wireless setup
•
The Printer not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the Broadcast SSID option
•
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
•
Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
•
Solution 4: Unplug the Ethernet cable
Solution 1: Turn on the Broadcast SSID option Solution: Access the routers Embedded Web Server and turn on the  Broadcast
SSID  option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 28
Cause: Your wireless router was not broadcasting its network name (SSID)
because the  Broadcast SSID  option was turned off.
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If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from
the product or there was interference.
If this did not solve the issue, try the next solution.
Solution 3: Check if your network name  (SSID) is at the bottom of the SSID list
Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure
entries are listed first, ad hoc last.
Cause: Your network name (SSID) was at the bottom of the SSID list that was
displayed when you installed the product on a wireless network.
If this did not solve the issue, try the next solution.
Solution 4: Unplug the Ethernet cable
Solution: When an Ethernet cable is plugged into the product, the wireless radio
turns off. Unplug the Ethernet cable.
Cause: An Ethernet cable was connected to the product.
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Weak signalSolution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The product was too far away from the wireless router or there was
interference.
Cannot connect to network during setup
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the networked devices
•
Solution 2: Move the wireless router and the product closer together
•
Solution 3: Enter your network name (SSID) carefully
•
Solution 4: Disable MAC address filtering on your wireless router
Solution 1: Turn on the networked devices Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The equipment was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Move the wireless router and the product closer together Solution: Move the wireless router and the product closer together and then run
the wireless setup again.
For more information, see:
“
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network”
on page 27
Cause: The product was not receiving a signal.
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If this did not solve the issue, try the next solution.
Solution 3: Enter your network name (SSID) carefullySolution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 28
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Disable MAC address filtering on your wireless router
Solution: Disable MAC address filtering on your wireless router until the product
has successfully connected to your network. If you re-enable MAC address filtering
on your wireless router, make sure the MAC address of the product is on the list of
acceptable MAC addresses.
Cause: The setting for MAC address filtering was enabled on your wireless router.
Invalid WEP key during wireless setup
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The product uses
the first WEP key (selected by the wireless router as the default WEP key). Run the
wireless setup process again and be sure to use the first WEP key provided by the
wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key  is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the routers Embedded Web Server. You can
find the WEP key by logging onto the routers Embedded Web Server using a
computer on the wireless network.
Cause: If you were using WEP security, you must have entered the WEP key
incorrectly during the wireless setup process.
Invalid passphrase during wireless setup
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
Cause: During the wireless setup process, you had entered the WPA passphrase
incorrectly.
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The Printer not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Temporarily disable the anti-virus or anti-spyware applications
•
Solution 3: Temporarily disable the open Virtual Private Network (VPN) session
Solution 1: Turn on the product Solution: Turn on the product.
Cause: The product was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Temporarily disable the anti-virus or anti-spyware applications Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If  you see firewall pop-up messa ges, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
If this did not solve the issue, try the next solution.
Solution 3: Temporarily disable the open Virtual Private Network (VPN) session
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE:The product functionality will be limited during VPN sessions.
Cause: An open VPN was preventing the product from accessing your computer.
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