HP Photosmart C6383 User Manual

							
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktopSolution: Empty the Recycle Bin on your desktop . You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Disconnected
Solution: Make sure your product is turned on and connected to your computer.
Cause: Your product was not turned on.
Out of disk space
Solution: Close some applications and try the task again.
Cause: The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinse rt it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
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Solution 3: Push the memory card all the way forwardSolution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause: There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: You had inserted the memory card backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
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If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:You had not fully inserted the memory card.
Paper messages
The following is a list of  paper-related error messages:
•
Cannot load paper from input tray
•
Ink is drying
•
Load paper
•
Out of paper
•
Paper jam or misfeed
•
Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 63
Cause: There was not enough paper in the input tray.
Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Load paper
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 63
Cause: There was not enough paper in the input tray.
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Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Replace the rear door
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
•
Solution 5: Clean the rollers
•
Solution 6: Contact HP support for service
Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 63
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
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For more information, see:
•“
Set the paper type for printing” on page 75
•“
Change the print speed or quality” on page 76
•“
Print using Maximum dpi” on page 82
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: 
www.hp.com/support .
Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• Lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water.
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
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6.Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
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3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce
print quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
•“
Set the paper type for printing” on page 75
•“
Set the paper size” on page 74
Cause: The print setting for the print job did not match the paper type or size loaded
in the product.
Wrong paper width
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•“
Information on paper” on page 159
•“
Change the print settings for the current job” on page 74
•“
Load paper” on page 63
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Cause:The print setting chosen for the print job did not match the paper loaded in
the product.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Product not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
Product not found Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the pro duct is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Connect the product to the computer
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Ma ke sure the power cord is firmly connected
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to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the product is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The product was not connected to the computer.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Connect the product to the computer
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Solution 1: Turn on the productSolution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Ma ke sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the  product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the pro duct is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The product was not connected to the computer.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Alignment failed
•
Calibration error
•
Carriage stall
•
Cartridges in wrong slot
•
General printer error
•
Incompatible ink cartridges
•
Incompatible printhead
•
Ink alert
•
Ink cartridge problem
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