HP Photosmart C6383 User Manual

							
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctlySolution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“
Load paper” on page 63
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option.
For more information, see:
“
Print a borderless image” on page 80
Cause: Borderless printing was enabled. By selecting the  Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
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Solution 2: Load paper in the input traySolution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load paper” on page 63
Cause: The product picked up two sheets of paper.
Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 63
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer  works in my digital camera
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card or storage device
•
The product does not read the memory card
•
The photos on the memory card do not transfer to my computer
•
Photos in a connected digital camera with PictBridge do not print
My memory card no longer works in my digital camera Solution: Reformat your memory card in your  camera or format your memory card
on a Windows computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
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remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“
Insert a memory card” on page 93
Cause: The product was reading the memory card.
The Attention light blinks when I insert my memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove and reinsert the memory card
•
Solution 2: Remove the additional memory card
Solution 1: Remove and reinsert the memory card Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“
Insert a memory card” on page 93
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card
at a time.
For more information, see:
“
Insert a memory card” on page 93
Cause: You had inserted more  than one memory card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Insert the memory card properly
•
Solution 2: Insert the memory card fully into the appropriate slot on the product
•
Solution 3: Remove the additional memory card
•
Solution 4: Reformat the memory card in your digital camera
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Solution 1: Insert the memory card properlySolution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was inserted  backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory card
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause: You had inserted more than one memory card.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
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If the file system on the card is corrupt, reformat the memory  card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file  system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the product software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
Solution 1: Install the product software Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click  Install More Software  to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
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If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computerSolution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer th rough a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Set the camera to PictBridge mode
•
Solution 2: Save the photos in a supported file format
•
Solution 3: Select photos on the camera for printing
Solution 1: Set the cam era to PictBridge mode
Solution: If the camera supports PictBridge , make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
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If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file formatSolution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on  the camera for printing
Solution: Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format  is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resour ces might have been low.
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Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on your computer
•
Solution 2: Check the connection from the product to your computer
•
Solution 3: Install the HP Photosmart Software
•
Solution 4: Start the HP Photosmart Software
Solution 1: Turn on your computer Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.If the
product is connected to the computer th rough a wired or wireless connection make
sure that the respective connections are active and the product is turned on.
For more information, see the Start Here guide.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Start Here guide.
Cause: The HP Photosmart Software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
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Scan fails because of insufficient computer memorySolution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automa tically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the software to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
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Cause:If you used the  Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The  Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the  software. It maintains complex layouts, such
as multiple columns from a newsletter, by pu tting the text in different frames (boxes)
in the destination application.  In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document sett ings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
•
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•“
Clean the lid backing” on page 134
•“
Clean the glass” on page 133
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
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