HP Photosmart C6383 User Manual

							
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 123
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job.  If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
•“
Replace the ink cartridges” on page 123
•“
Clean the printhead” on page 127
Cause: The original HP ink in the indicated ink cartridges was depleted.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is not satisfactory, try
cleaning the printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see:
“
Clean the printhead” on page 127
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NOTE:HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.
Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead and cartridges
•
Solution 2: Contact HP support
Solution 1: Reinstall the printhead and cartridges Solution: If you just installed the printhead and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Start Here guide for installing the printhead and the ink
cartridges.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
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3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
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6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
To clean the printhead
a . Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
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b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b . Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
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c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE: Make sure you lower the latch ha ndle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11.Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
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Solution 2: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead
•
Solution 2: Contact HP support
Solution 1: Reinstall the printhead Solution: Check to make sure the  printhead is installed and the ink cartridge access
door is closed.
Reinstall the printhead.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
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3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
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6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
To clean the printhead
a . Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
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b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b . Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
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