HP Photosmart C6383 User Manual

Solution 5: Check the ink levelsSolution: Check the estimated ink leve ls in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 122
Cause: The ink cartridges might have...

If this did not solve the issue, try the next solution.
Solution 2: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use...

For more information, see:
“
Check the estimated ink levels” on page 122
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following...

Solution 2: Use a higher quality imageSolution: Use a higher resolution image.
If you are printing a photo or graphic, and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it.
If you are...

For more information, see:
•“
Recommended papers for printing and copying” on page 60
•“
Information on paper” on page 159
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Make sure only one type of paper is loaded
•
Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is...

Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
Solution 1: Print on a page of plain paper
•
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4....

Solution 2: Make sure the paper is loaded correctlySolution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 63
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not...

3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Service the product Solution: If you have completed all...

If this did not solve the issue, try the next solution.
Solution 2: Align the printerSolution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
“
Align the printer” on page 128
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality...

Solution 2: Check the ink levelsSolution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 122
Cause: The ink cartridges might have...