HP Photosmart C6383 User Manual

Paper jams
To help avoid paper jams, follow these guidelines:
•Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray...

3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too...

•Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Paper is not picked up from the input tray
•
The text edges are jagged
•
The product prints slowly
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out...

Solution 2: Check the paper loaded in the input traySolution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo  paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled,...

If this did not solve the issue, try the next solution.
Solution 5: Check the print settingsSolution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color sett ings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product....

After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 127
•“
Print and evaluate a print quality report” on page 129
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region,...

Solution 2: Check the ink levelsSolution: Check the estimated ink leve ls in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 122
Cause: The ink cartridges might have...

Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clea n the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 127
•“
Print and evaluate a print quality report” on page 129...

plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•“
Recommended papers for printing and copying” on page 60
•“
Information on paper” on page 159
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not...

Solution 1: Make sure the paper is loaded correctlySolution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 63
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information,...