HP Photosmart C6383 User Manual

Chapter 13
138 Shop for ink supplies
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14 Troubleshooting
This section contains the following topics:
•
View the Readme file
•
Setup troubleshooting
•
Network troubleshooting
•
Paper jams
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
View the Readme file
You can refer to the Readme file for information on system requirements and possible
installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs or All
Programs...

This section contains the following topics:
•
The product will not turn on
•
I connected the USB cable, but I am having problems using the product with my
computer
•
After setting up the product, it does not print
•
The display shows the wrong language
•
The wrong measurements are showing in menus on the display
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The Minimum System Checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an...

•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power...

If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software,...

Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Ma ke sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your produ ct as the default printer
Solution: Use the system...

The display shows the wrong languageSolution: Change the language setting.
For more information, see:
“
Set your language and country/region” on page 19
Cause: You might have selected the incorrect language when setting up the
product.
The wrong measurements are showing in menus on the display
Solution: Change the country/region setting.
For more information, see:
“
Set your language and country/region” on page 19
Cause: You might have selected the incorrect country/region when setting up the
product....

• Verify that the USB cable is 3 meters (9.8  feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
4.Click  Retry  to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
I...

To uninstall the software completely
a. On the Windows taskbar, click  Start, Settings , Control Panel , (or just
Control Panel ).
b . Double-click  Add/Remove Programs  (or click Uninstall a program ).
c . Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq,  do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and...

e. If there is a check mark next to  Load Startup Items, click the check mark to
remove it.
f . Click the  Services tab, and select the  Hide All Microsoft Services  box.
g . Click  Disable all .
h . Click  Apply, and then click  Close.
NOTE: If you receive a message stating  Access is denied while making
changes, click  OK and continue. The message will not prevent you from
making the changes.
i . Click  Restart to apply the changes to the computer during the next restart.
After the computer restarts,...