HP PhotoSmart C6283 User Manual

							
Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 109
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 109
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160 Troubleshooting
Troubleshooting
 
						

							
Improper shutdownCause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning  off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP All-in-One to
turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP Al l-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 109
Ink cartridge messages
The following is a list of ink cartridge error messages:
•
Calibration error
•
Cannot print
•
Incompatible in k cartridge(s)
•
The following ink cartridges cannot be used after device initialization and must be
replaced
Errors 161
Troubleshooting
 
						

							
•Ink cartridge problem
•
Ink cartridge(s) are empty
•
Ink cartridge(s) are expired
•
Ink delivery failure
•
Ink expiration near
•
Ink supply error
•
Non-HP ink
•
Original HP ink depleted
•
Print head assembly is stalled
•
Print head failure
•
Alignment failed
•
Replace ink cartridges soon
•
Scheduled maintenance
•
Wrong ink cartridge(s) installed
•
Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when the printer
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the
input tray, and then press  OK on the control panel.
Cannot print
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information, see:
“
Replace the ink cartridges” on page 99
Incompatible ink cartridge(s)
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 99
Chapter 14
162 Troubleshooting
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Cause:The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 99
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Ink cartridge problem
Cause: The indicated ink cartridge(s) are missing or are damaged.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
•“
Replace the ink cartridges” on page 99
•“
Clean the ink cartridge contacts” on page 104
Errors 163
Troubleshooting
 
						

							
•“Ink cartridge warranty information” on page 169
•“
Shop for ink supplies” on page 107
Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
“
Replace the ink cartridges” on page 99
Ink cartridge(s) are expired
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP All-in-One or the ink cartridge
expiration message on your computer screen. HP recommends replacing the expired
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
“
Replace the ink cartridges” on page 99
Ink delivery failure
Cause: The print head assembly or the ink  delivery system has failed and the
HP All-in-One can no longer print.
Solution: Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds.
Then, plug the power cord back in and turn the device on.
If you continue to receive this message, write down the error code provided in the
message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Ink expiration near
Cause: The ink in the indicated ink cartridge(s) is near expiration.
Solution: One or more of the ink cartridges are near their expiration date.
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164 Troubleshooting
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Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to ensure ink quality. When you receive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP All-in-One or the ink cartridge expiration message
on your computer screen. HP recommends replacing the expired ink cartridges. HP
cannot guarantee the quality or reliability of expired ink cartridges. Device service or
repairs required as a result of using expired ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 99
Ink supply errorCause: The indicated ink cartridge was removed during maintenance.
Solution: Replace the indicated ink cartridge with the previous ink cartridge during
the maintenance procedure. After the maintenance procedure is complete, you can
insert the new ink cartridge.
For more information, see:
“
Replace the ink cartridges” on page 99
Non-HP ink
Cause: The HP All-in-One detected non-HP ink.
Solution: Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 99
Original HP ink depleted
Cause: The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution: Replace the indicated ink cartridge(s) or press  OK on the control panel
to continue.
Errors 165
Troubleshooting
 
						

							
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 99
Print head assembly is stalled
Cause: The print head assembly is blocked.
Solution: Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the ink cartridge door by lifting from the front center of the device, until the
door locks into place.
2.Remove any objects that are blocking the print head assembly, including any
packing materials.
3. Turn the HP All-in-One off, then turn it on again.
4. Close the ink cartridge door.
Print head failure
Cause: The print head assembly or the ink  delivery system has failed and the
HP All-in-One can no longer print.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
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166 Troubleshooting
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Alignment failedCause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The print head assembly or sensor is defective.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Replace ink cartridges soon
Cause: The indicated ink cartridge is estimated to be low on ink and might need to
be replaced soon.
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow
the prompts on the display or computer screen to continue.
For more information, see:
“
Replace the ink cartridges” on page 99
Scheduled maintenance
Cause: The HP All-in-One performs a periodic maintenance procedure to ensure
excellent print quality.
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
Errors 167
Troubleshooting
 
						

							
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 99
Ink cartridge is missing, incorrectly installed, or not intended for your deviceCause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are installed
incorrectly.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•“
Replace the ink cartridges” on page 99
•“
Clean the ink cartridge contacts” on page 104
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
“
Replace the ink cartridges” on page 99
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 99
Chapter 14
168 Troubleshooting
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15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the  printed documentation that came with the HP All-
in-One.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
HP All-in-One.
HP warranty and support 169
HP warranty and support