HP PhotoSmart C6283 User Manual

							
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
•If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
• If necessary, remove the software you installed with the HP All-in-One and then install
it again.
For more information, see:
“
Uninstall and reinstall the software” on page 118
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Install the ink cartridge on or before the install by date, which is printed on the ink
cartridge package.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP All-in-One by pressing the  On button located on the device. Do not
turn off the device by turning off a power strip or unplugging the power cord from the
HP All-in-One. If you improperly turn off the HP All-in-One, the print head assembly
might not return to  the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the HP All-in-One
until you have replacement cartridges available to install.
If you are transporting the HP All-in-One make sure you turn off the device by pressing
the On button to power it down properly. Also, make sure you leave the ink cartridges
installed. Doing these actions will prevent ink leaking from the print head assembly.
• Clean the print head when you notice a significant decrease in print quality.
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•Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In addition, follow
these tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, check the Two-sided printing accessory.
To clear a paper jam from the Two-sided printing accessory
1. Turn off the HP All-in-One.
2. Press in the tabs on the left and right side of the Two-sided printing accessory.
Remove the accessory by pulling it away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams from the Two-
sided printing accessory of the HP All-in-One.
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3.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
4. If the paper jam is cleared, proceed to step 5.
If the paper jam is not cleared, do the following:
a. Open the Two-sided printing accessory by pulling the tabs up.
b . Remove any paper from inside the accessory.
c . Close the Two-sided printing accessory by pressing the tabs down until they lock
into place.
5. Replace the Two-sided printing accessory. Gently push the accessory forward until
it snaps into place.
6. Turn on the HP All-in-One, and then press  OK to continue the current job.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The HP All-in-One will not turn on
•
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
•
The display shows the wrong language
•
The wrong measurements are showing in menus on the display
•
I received a message on the display that the printer alignment failed
•
The HP All-in-One does not print
•
I received a message on the display about a paper jam or a blocked print head
assembly
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The HP All-in-One will not turn onCause: The HP All-in-One is not properly connected to a power supply.
Solution:
• Make sure the power cord is firmly connected to both the HP All-in-One and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP All-in-One directly into a grounded power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the  On button too quickly.
Solution: The HP All-in-One might not respond if you press the  On button too
quickly. Press the  On button once. It might take a few minutes for the HP All-in-One
to turn on. If you press the  On button again during this time, you might turn the device
off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Hardware setup troubleshooting 113
Troubleshooting
 
						

							
I connected the USB cable, but I am having problems using the HP All-in-One with
my computerCause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One
with a USB cable is straightforward. Simply plug one end of the USB cable into the
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP All-in-One.
The display shows the wrong language
Cause: You might have selected the incorrect language when setting up the HP All-
in-One.
Solution: You can change the language settings at any time from the
Preferences  menu.
For more information, see:
“
Set your language and country/region” on page 15
The wrong measurements are showing in menus on the display Cause: You might have selected the incorrect country/region when setting up the
HP All-in-One. The country/region you select determines the paper sizes shown on
the display.
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Solution:You can change the country/region settings from the  Preferences menu.
For more information, see:
“
Set your language and country/region” on page 15
I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it or, certain recycled paper).
Solution: Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
assembly. Contact HP support. Go to 
www.hp.com/support . If prompted, choose your
country/region, and then click  Contact HP for information on calling for technical
support.
For more information, see:
“
Align the printer” on page 102
The HP All-in-One does not print
Cause: The HP All-in-One and computer are not communicating with each other.
Solution: Check the connection between the HP All-in-One and computer.
For more information, see:
“
Communication problems over a USB connection” on page 109
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
“
Work with ink cartridges” on page 99
Cause: The HP All-in-One might not be turned on.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP Al l-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One might be out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 36
Hardware setup troubleshooting 115
Troubleshooting
 
						

							
I received a message on the display about a paper jam or a blocked print head
assemblyCause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
“
Clear paper jams” on page 111
Cause: The print head assembly is blocked.
Solution: There might be some packing material inside the HP All-in-One. Turn the
HP All-in-One off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again. Follow the prompts on the display or the computer screen to
continue.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system  checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run.
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the mi nimum requirements to install the
software.
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Solution:Click Details  to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the USB connection is
successful. A red X indicates that the USB connection failed.
Solution: Check that the HP All-in-One is turned on, and then try the USB
connection again.
To retry the USB connection
1. Unplug the HP All-in-One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 mete rs (9.8 feet) or less in length.
• If you have several USB de vices attached to your computer, you might want
to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
“
Uninstall and reinstall the software” on page 118
I received a message that an unknown error has occurred Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
Software installation troubleshooting 117
Troubleshooting
 
						

							
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
For more information, see:
“
Uninstall and reinstall the software” on page 118
The registration screen does not appearCause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C6200 All-in-One series , and then clicking Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not  simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your  computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows taskbar, click  Start, Programs  or All Programs , HP , Photosmart
C6200 All-in-One series , Uninstall .
3. Follow the onscree n instructions.
4. If you are asked whether you would li ke to remove shared files, click No.
Other programs that use these files might  not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
6.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came wi th the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the  On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscree n instructions.
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To uninstall from a Windows computer, method 2
NOTE:Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows  taskbar, click Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your  computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the HP All-in-One CD-ROM into your  computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
5. Start the Setup program for the HP All-in-One again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
Missing HP Photosmart Software Cause: The HP Photosmart Software is not installed.
Software installation troubleshooting 119
Troubleshooting