HP PhotoSmart C6283 User Manual

							
Solution:Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Network troubleshooting
This section addresses problems you might encounter setting up a wired network.
Chapter 14
120 Troubleshooting
Troubleshooting
 
						

							
This section contains the following topics:
•
The computer is unable to discover the HP All-in-One
•
The Printer not Found screen appears during installation
The computer is unable to discover the HP All-in-One Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: Your computers Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your ca rd shows up under  Network Adapters .
5. Refer to the documentation that came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your ca rd shows up under  Network Adapters .
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b . Bottom light: This yellow light flashes when data is being sent or received by
the device over the network.
Network troubleshooting 121
Troubleshooting
 
						

							
To establish an active network connection
1.Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, press the  On button on the control panel to turn the
HP All-in-One off. Then turn off the power on your router or hub. Turn on the router
or hub first, and then press the  On button to turn the HP All-in-One on.
Cause: You were able to connect the HP All-in-One to the network previously, but
now it will not connect.
Solution: Turn off the HP All-in-One, the computer, and the router. Wait a few
seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find
the IP address, print a network configuration page.
Related topics
•“
View and print network settings” on page 23
•“
Use the Embedded Web Server” on page 25
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause:You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the  On button on the control panel  to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
2. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Chapter 14
122 Troubleshooting
Troubleshooting
 
						

							
Solution:Check the following cables to ensure they are connected properly:
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The HP All-in-One functionality will be limited during VPN sessions.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically de signed to work well together to provide
high-quality output.
• Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 47  and “Choose
papers for printing and copying” on page 34 .
• Print and evaluate a self-test report.
For more information, see  “
Print a self-test report” on page 95 .
Print quality troubleshooting 123
Troubleshooting
 
						

							
If the self-test report shows a defect, try the following:
• Clean the ink cartridges automatically. For more information, see “
Clean the print
head” on page 103.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the ink cartridge contacts” on page 104 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support .
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink is overspraying the paper when I print a photo
•
Paper is not picked up from the input tray
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 103
•“
Print a self-test re port” on page 95
•“
Align the printer” on page 102
Cause: The paper is too close to the print head.
Chapter 14
124 Troubleshooting
Troubleshooting
 
						

							
Solution:If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 87
•“
Set the paper type for printing” on page 47
Cause: The print quality setting on the HP All-in-One is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 103
•“
Print a self-test report” on page 95
•“
Align the printer” on page 102
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
Print quality troubleshooting 125
Troubleshooting
 
						

							
NOTE:HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause: Your photo image has light blue, gray, or brown hues that print near the
bottom of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Colors run into each other on the printout
Cause: The print or copy quality setting is set too high for the type of paper loaded
in the HP All-in-One.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing or copying.
For more information, see:
•“
Change the print speed or quality” on page 48
•“
Change copy speed or quality” on page 88
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: You are printing on the wrong side of the paper.
Chapter 14
126 Troubleshooting
Troubleshooting
 
						

							
Solution:Load paper with the side you want to print on facing down. For example,
if you are loading glossy  photo paper, load the paper  with the glossy side down.
For more information, see:
“
Load paper” on page 36
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 103
•“
Print a self-test report” on page 95
•“
Align the printer” on page 102
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 37
Cause: The print quality setting on the HP All-in-One is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
Print quality troubleshooting 127
Troubleshooting
 
						

							
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Cause:The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 103
•“
Print a self-test re port” on page 95
•“
Align the printer” on page 102
Printouts are faded or have dull colors
Cause: The print quality setting on the HP All-in-One is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The Lighter/Darker  copy setting for the HP All-in-One is set too light.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
“
Adjust the lightness and darkness of your copy” on page 89
Chapter 14
128 Troubleshooting
Troubleshooting
 
						

							
Cause:The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 87
•“
Set the paper type for printing” on page 47
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
checks, or stripes to appear on your copy. These are called moiré patterns.
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
Solution: Clean the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 97
•“
Clean the lid backing” on page 98
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 103
•“
Print a self-test report” on page 95
•“
Align the printer” on page 102
Printouts seem blurry or fuzzy
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The Paper Type  setting is incorrect.
Print quality troubleshooting 129
Troubleshooting