HP PhotoSmart C6283 User Manual

							
Solution:Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 87
•“
Set the paper type for printing” on page 47
Cause: The print quality setting on the HP All-in-One is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy pho to paper, load the paper with the glossy side down.
For more information, see:
“
Load paper” on page 36
Printouts have vertical streaks Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Printouts are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 37
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Cause:The Two-sided printing accessory might not be securely installed.
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Solution:Make sure the Two-sided printing a ccessory on the back of the HP All-
in-One is securely installed.
Ink is overspraying the paper when I print a photo
Cause: A small amount (a few millimeters) of overspray is common when making
a copy of a photo. If there are more than a few millimeters of overspray, it might mean
the HP All-in-One thinks the paper loaded is wider than it actually is.
TIP: One way to tell if ink is  overspraying the paper is  to check the back side of
pages you print after running a copy or print job. If the back side of the page has
ink streaks, the HP All-in-One might have over sprayed your previous copy or print
job.
Solution: Check the paper size setting. Set the paper size to match the paper
loaded in the input tray.
For more information, see:
“
Set the copy paper size” on page 86
Paper is not picked up  from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes prin t incorrectly
•
Borderless printing produces unexpected results
•
The HP All-in-One is not responding
•
The HP All-in-One prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly.
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Solution:Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Related topics
“
Load envelopes” on page 40
Cause: The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP All-in-One.
The HP All-in-One is not responding
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 111
Cause: The HP All-in-One is out of paper.
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Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 36
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 109
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
HP All-in-One.
Cause: The HP All-in-One experienced an error.
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the  On button to turn on the HP All-in-One.
Cause: The status of the printer driver has changed.
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Solution:The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click  Settings .
3. Click  Status .
If the status is  offline or stop printing , change the status to  ready.
Cause: A deleted print job is still in the queue.
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from  the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the HP All-in-One, restart the computer, and then
reconnect the USB cable to the HP All-in-One.
• Shut down the HP All-in-One, restart the computer, and then restart the HP All-
in-One.
Cause: The Two-sided printing accessory is not installed correctly.
Solution: If the Two-sided printing accessory is installed, remove it and reinstall it.
To reinstall it, press the buttons on each side of the accessory and push it into the
rear of the HP All-in-One  until it clicks into place.
If the Two-sided printing accessory is not installed, install it at the rear of the HP All-
in-One.
The HP All-in-One prints meaningless characters Cause: There is no more available memory in the HP All-in-One.
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
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the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is th e selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically select ed when you select Print in the  File menu of your different
software applications.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 109
Cause: The HP All-in-One has a paper jam.
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Solution:Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 111
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 36
The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first.
Because of the way the paper feeds through the HP All-in-One, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“
Print a multiple-page document in reverse order” on page 58
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
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Solution:Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load paper” on page 36
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
“
Load envelopes” on page 40
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
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Solution:Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP All-in-One.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP All-in-One.
3. Check the graphics in the document to make  sure that the current size fits within
the printable area of the HP All-in-One.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. A dditionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
“
Load paper” on page 36
A blank page came out while printing Cause: The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP All-in-One picked up two sheets of paper.
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load paper” on page 36
Ink is spraying the inside of the HP All-in-One when I print a photo
Cause: The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
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Memory card troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer works in my digital camera
•
The HP All-in-One does not read the memory card
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card
•
The photos on the memory card do not transfer to my computer
•
Memory card is not available
•
The file name appears as meaningless text
•
Other users on the network  can access my memory card
•
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
The HP All-in-One does not read the memory card
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is on the left and the contacts
are on the right (and facing the HP All-in-One), and then push the card forward into
the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After a memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: You have inserted more than one memory card.
Memory card troubleshooting 139
Troubleshooting