HP PhotoSmart C6283 User Manual

							
Solution:Remove one of the memory cards. You can use only one memory card
at a time.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and
how to solve it.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP All-in-One is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP All-in-One is accessing the memory card. Wait until the
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP All-in-One and card.
The Attention light blinks wh en I insert my memory card
Cause: The HP All-in-One has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label side is on the left and the contacts
are on the right (and pointing towards the HP All-in-One), and then push the card
forward into the appropriate slot until the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card.
Solution: Remove one of the memory cards. You can use only one memory card
at a time.
The photos on the memory card do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
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Solution:Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer.
Solution: If the HP All-in-One is directly connected to a computer with a USB cable,
check the physical connection from the HP All-in-One to the computer. Verify that the
USB cable is securely plugged into the USB port on the back of the HP All-in-One.
Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
If the HP All-in-One is network-connected, check physical network connections and
make sure the network is operational. Once  you verify network connectivity, retry the
task.
For more information, see:
•“
Communication problems over a USB connection” on page 109
•“
Network troubleshooting” on page 120
Memory card is not available
Cause: If this message appears on your display, it means that another user is
accessing the memory card over the network. Other users who try to use the same
memory card might see a re ad/write error message. The memory card might not
appear, as expected, in a list of shared network drives. In addition, if the HP All-in-
One is connected to your computer by a USB cable, the computer might be accessing
the memory card, making it inaccessible to the HP All-in-One.
Solution: Wait until the other user has finished using the memory card.
The file name appears as meaningless text
Cause: The HP All-in-One does not support Unicode. This is a limitation of the
Common Internet File System (CIFS) server.
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The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card in the HP All-in-One. This
lets you read/write files on the network from the memory card in the HP All-in-One.
The CIFS server appears on your computer as a network drive. In addition to reading/
writing files from your memory card, you can also create folders and store other
information.
Solution: If a file name was created with Unicode by another application, it will
display as arbitrary characters.
Other users on the network can access my memory card
Cause: The Common Internet File System (CIFS) server in the HP All-in-One does
not support authentication. This is a limitation of the CIFS server.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card in the HP All-in-One. This
lets you read/write files on the network from the memory card in the HP All-in-One.
The CIFS server appears on your computer  as a network drive. In addition to reading/
writing files from your memory card, you can also create folders and store other
information.
Solution: Every user on the network can access the memory card.
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not
operational.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card in the HP All-in-One. This
lets you read/write files on the network from the memory card in the HP All-in-One.
The CIFS server appears on your computer  as a network drive. In addition to reading/
writing files from your memory card, you can also create folders and store other
information.
Solution: Retry your task at a later time.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
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•Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause:Your computer is not connected to the HP All-in-One by a USB cable or
network cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable
or across a network.
Cause: The HP All-in-One software might not have been installed.
Solution: Insert the HP All-in-One installation CD and install the software.
Cause:The software you installed with the HP All-in-One is not running.
Solution: Open the software you installed with the HP All-in-One and try scanning
again.
Scan fails because of insufficient computer memory
Cause: Too many programs are running on your computer.
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as scree n savers and virus checkers. If you turn off your virus
checker, remember to turn it ba ck on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if  you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Scanned image is blank
Cause: The original is placed incorrectly on the glass.
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Solution:Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Cause: The software is set to automatically crop scanned pictures.
Solution: The Autocrop  feature crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, you can turn off
autocropping and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause: Automatic cropping is changing the page layout.
Solution: Turn off automatic cropping to retain the page layout.
Scanned image shows dotted lines instead of text
Cause: If you use the  Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The  Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution: Make a black-and-white copy of the original and then scan the copy.
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings. It main tains complex layouts, such as multiple
columns from a newsletter, by putting the text in different frames (boxes) in the
destination application.
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Text is incorrect or missingCause: The brightness is not set correctly.
Solution: Adjust the brightness, and then rescan the original.
Cause:Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Clean the glass and lid backing.
For more information, see:
•“
Clean the lid backing” on page 98
•“
Clean the glass” on page 97
Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language.
NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the
Custom  installation options.
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer through a USB
cable or a network cable.
Solution: Check the cables that connect the HP All-in-One to your computer or
network.
Cause: The software that came with the HP All-in-One is not installed or is not
running.
Solution: Restart your computer. If that does not help, install or reinstall the
software that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
•
Copies are too light or too dark
•
Nothing happens when I try to copy
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•Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
A borderless copy has white space around the edges
•
The image is cropped when I make a borderless copy
•
The printout is blank
Copies are too light or too dark Cause: The Lighter/Darker  setting for the HP All-in-One  is set too light or too dark.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
“
Adjust the lightness and darkness of your copy” on page 89
Cause: The original you are copying is overexposed.
Solution: Try using Enhancements  to improve an overexposed image.
For more information, see:
“
Improve the quality of a copy” on page 92
Nothing happens when I try to copy Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The original is placed incorrectly on the glass.
Solution: Load your original print side down on the right front corner of the glass.
For more information, see:
“
Load originals” on page 33
Cause: The HP All-in-One might be busy copying or printing.
Solution: Check the display to see if the HP All-in-One is busy.
Cause:The HP All-in-One does not recognize the paper type.
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause: The HP All-in-One has a paper jam.
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Solution:Clear the paper jam and remove any torn paper that remains in the HP All-
in-One.
For more information, see:
“
Clear paper jams” on page 111
Parts of the original do not appear or are cut off
Cause: The original is placed incorrectly on the glass.
Solution: Load your original print side down on the right front corner of the glass.
For more information, see:
“
Load originals” on page 33
Cause: The original fills the entire sheet.
Solution: If the image or text on your original fills the entire sheet with no margins,
use the  Fit to Page  feature to reduce your original and prevent unwanted cropping
of the text or images at the edges of the sheet.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 91
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than  the paper in the input tray, use the  Fit to
Page  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 91
Fit to Page  is not working as expected
Cause: You are trying to increase the size of an original that is too small.
Solution: Fit to Page  can only enlarge the original up to the maximum percentage
allowed by your model. (The maximum percentage varies by model.) For example,
200% might be the maximum enlargement percentage allowed by your model.
Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size
page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: The original is placed incorrectly on the glass.
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Solution:Load your original print side down on the right front corner of the glass.
For more information, see:
“
Load originals” on page 33 .
Cause:Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 97
•“
Clean the lid backing” on page 98
A borderless copy has white space around the edges
Cause: You are trying to make a borderless copy of an original that is too small.
Solution: When you make a borderless copy of a small original, the HP All-in-One
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image in the HP scanning software, and then print a
borderless copy of the enlarged image.
Cause: You are trying to make a borderless copy without using photo paper.
Solution: Use photo paper to make borderless copies.
For more information, see:
“
Make a borderless copy of a photo” on page 90
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 97
•“
Clean the lid backing” on page 98
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The image is cropped when I make a borderless copyCause: The HP All-in-One cropped some of the image around the margins of the
copy to achieve a borderless print without changing the proportions of the original.
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use  Fit to Page.
For more information, see:
•“
Resize an original to fit onto letter or A4 paper” on page 91
•“
Resize an original using custom settings” on page 91
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than  the paper in the input tray, use the  Fit to
Page  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 91
The printout is blank Cause: The original is placed incorrectly on the glass.
Solution: Load your original print side down on the right front corner of the glass.
For more information, see:
“
Load originals” on page 33
Errors
This section contains the following categories of messages on your device:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge messages
Device messages
The following is a list of device-related error messages:
•
Firmware revision mismatch
•
Mechanism error
•
Memory is full
•
Scanner failure
•
Photo tray problem
•
Photo tray cannot engage
Errors 149
Troubleshooting