HP PhotoSmart C6283 User Manual

							
NOTE:If you are installing ink cartridges in the HP All-in-One for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly at first-
time setup.
If you do not already have replacement ink cartridges for the HP All-in-One, to order
cartridges, go to 
www.hp.com/buy/supplies . If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
To replace the ink cartridges
1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
3.Squeeze the bottom of the latch below the ink cartridge you want to replace, and then
lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
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If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1Ink cartridge latch for the black ink cartridge
2Ink cartridge latches for the color ink cartridges
4.Pull the ink cartridge toward you out of its slot to remove it.
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5.Remove the new ink cartridge from its packaging, and then, holding it by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
carriage.
6.Close the latch and make sure it is secure.
7.Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Related topics
“
Shop for ink supplies” on page 107
Align the printer
The HP All-in-One automatically aligns the print head when you install the ink cartridges
during the initial setup. The HP All-in-One also aligns the print head during periodic
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maintenance to ensure excellent print quality. You might want to use this feature when
the self-test report shows streaking or white lines through  any of the blocks of color.
If you still have print quality problems after aligning the printer, try cleaning the print head.
If print quality problems persist after al igning and cleaning, contact HP support.
To align the printer from the control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press  Setup.
The  Setup  menu appears.
3. Press 
 to highlight  Tools, and press  OK.
The  Tools  menu appears.
4. Press 
 to highlight  Align Printer , and press OK.
5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
6. Press  OK to continue.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
3. Click the  Device Services  tab.
4. Click  Align the Printer .
The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Related topics
“
Clean the print head” on page 103
Clean the print head
Use this feature when the self-test report shows streaking or white lines through any of
the blocks of color. Do not  clean the print head unnecessari ly, as this wastes ink and
shortens the life of the ink nozzles on the print head.
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To clean the print head from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2. Press  Setup.
3. Press 
 to highlight  Tools, and then press  OK.
4. Press 
 to highlight  Clean Printhead , and then press OK.
The HP All-in-One cleans the  print head and prints a page that you can recycle or
discard.
To clean the print head from  the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
3. Click the  Device Services  tab.
4. Click  Clean the Print Head .
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done .
If print quality still seems poor after you clean the print head, try aligning the printer.
If print quality problems persist after cleaning and aligning, contact HP support.
Related topics
“
Align the printer” on page 102
Clean the ink cartridge contacts
Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a
message appears on the display that says a cartridge is missing or damaged.
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing
is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink
cartridge. If you continue to get a message that says a cartridge is missing or damaged,
clean the ink cartridge contacts. If you still get this message after cleaning the contacts,
you will need a replacement ink cartridge. Remove the affected ink cartridge and look at
the end-of-warranty date on the bottom. If it is before the end-of-warranty date, contact
HP support to obtain a replacement ink cartridge.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not  use platen cleaners or alcohol to clean the ink cartridge contacts.
These can damage the ink cartridge or the HP All-in-One.
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To clean the ink cartridge contacts
1.Make sure the HP All-in-One is turned on.
2. Lift the ink cartridge door.
3. Squeeze the bottom of the latch below the ink cartridge you want to clean, and then
lift the latch.
NOTE: Do not remove multiple ink cartridges at the same time. Remove and
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the
HP All-in-One for mo re than 30 minutes.
4.Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
NOTE: Hold the ink cartridge by its handle. Do not touch the copper-colored
contacts with your hands or anything other than a foam rubber swab or lint-free
cloth.
6. Clean only the copper-colored contacts.
1Copper-colored contacts
7.Place the ink cartridge back into the empty slot and press down on the gray latch until
it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge door.
Related topics
•“
Replace the ink cartridges” on page 99
•“
Ink cartridge warranty information” on page 169
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Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in cold water and use chlorine bleach.
Color fabricWash the fabric in  cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Reduce energy consumption when  the HP All-in-One is off
When the HP All-in-One is off, an amount  of energy is still being consumed. Energy
consumption can be lessened by enabling the Standby/Off state.
NOTE: When the HP All-in-One is in the Standby/Off state, it will take longer than
usual to turn back on.
To enable the Standby/Off state
▲ Press and hold the  On button for 3 seconds until th e HP All-in-One turns off.
Self-maintenance sounds
The HP All-in-One will make mechanical noises at various times to perform periodic
maintenance functions, such as replenishing the ink levels in the print head assembly or
cleaning the print head. This is normal operation and is necessary to ensure the HP All-
in-One produces the best quality printouts.
CAUTION:A message on the display will notify you when the HP All-in-One is
performing maintenance functions. Do not remove power from the device during this
time.
Turn off the HP All-in-One
To avoid damaging the HP All-in-One, you must properly shut it down by using the  On
button located on the device. Do not turn the HP All-in-One off by unplugging the power
cord or turning off a power strip.
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13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your device and purchase ink cartridges.
To order genuine HP supplies for the HP All-in-One, go to 
www.hp.com/buy/supplies . If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
2.Click the  Estimated Ink Levels  tab.
3. Click  Ink Cartridge Ordering Information .
The ink cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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14 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Network troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on ink cartridges and the print head
•
Information on paper
•
Clear paper jams
Communication problems over a USB connection
NOTE: For information on network communication problems, see  “Network
troubleshooting” on page 120. For information on communication problems involving
a memory card, see  “
Memory card troubleshooting” on page 139 .
If the HP All-in-One and computer are USB-connected and are not communicating with
each other, try the following:
•Look at the display on the HP All-in-One. If the display is blank and the  On button is
not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the  On button to turn on
the HP All-in-One.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to s ee if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP All-in-One to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
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