HP PhotoSmart C6283 User Manual

							
•Photo tray cannot disengage
•
Two-sided printing accessory is missing
Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Mechanism error
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 111
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Memory is full
Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies.
Scanner failure
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
HP support. Go to 
www.hp.com/support . If prompted, choose your country/region,
and then click  Contact HP for information on calling for technical support.
Photo tray problem
Cause: There is not enough paper in the photo tray.
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
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tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Cause:The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure you have paper loaded correctly in the photo tray.
Cause:There might be too much paper loaded in the photo tray.
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause: Two or more pieces of paper might be stuck together.
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: The photo paper might be curled.
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause: You might be using the printer in an extremely high- or low-humidity
environment.
Solution: Load one sheet of photo paper at a time.
Cause:The photo tray cannot engage or disengage.
Solution: Re-insert the photo tray and lower the output tray. To continue your print
job, press  OK on the control panel of the HP All-in-One.
Photo tray cannot engage
Cause: The photo tray might not be pushed all the way in.
Solution: Lift the output tray, then push the photo tray all the way in. Push the output
tray all the way down.
Photo tray cannot disengage
Cause: The output tray might not be lowered all the way.
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Solution:Push the output tray all the way down.
Two-sided printing accessory is missing
Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.
Solution: Firmly insert the Two-sided printing  accessory into the back of the device
until both sides snap into place.
NOTE: Do not press the buttons on either side of the accessory when installing
it. Use the buttons only when removing the accessory from the device.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP All-in-One
•
File corrupted
Error reading or writing the file Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP Al l-in-One or try transferring the files
to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photo s with your digital camera as a last resort.
Photos not found
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP Al l-in-One or try transferring the files
to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
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HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
Cause:There are no photos found on the memory card.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the HP All-
in-One softwa re recognizes.
For more information, see:
“
Supported file types for the HP All-in-One” on page 153
Invalid file name Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
NOTE:Although the file name might look correct, it could still include invalid
characters. Overwrite the existing file name with a new name.
Supported file types for the HP All-in-One
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, TIF, PICT, PSD,  PCS, EPS, TGA, SGI, PDF, and PNG.
File corrupted Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP All-in-One or try transferring the files
to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer , try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
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Cause:The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Memory card error
•
Disconnected
•
No scan options
•
Out of disk space
•
Memory card mu st be in slot
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is not fully inserted
•
Card is damaged
Cannot crop Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. Th is includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on afte r you finish.) Try restarting your computer
to clear the memory. You might need to  purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Solution: Empty the Recycle Bin on your desktop . You might also need to remove
files from the hard disk.
Memory card error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
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Solution:Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The front label of the
Compact Flash ca rd faces left.
Cause:You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP All-in-One.
• The software that came with the HP All-in-One was not installed correctly.
• The software that came with the HP All-in-One is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you installed the software that came with the HP All-in-One.
For more information, see:
•“
Communication problems over a USB connection” on page 109
•“
Network troubleshooting” on page 120
No scan options
Cause: The software that came with the HP All-in-One is not running, or has never
been installed.
Solution: Make sure the software  is installed and running. For more information,
see the Setup Guide that came with the HP All-in-One.
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Memory card must be in slot
Cause: The feature you are trying to use is only available when there is a memory
card inserted in the HP All-in-One.
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Solution:Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One, and then try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The front label of the
Compact Flash card faces left.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inserted in the HP All-in-One.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the Attention light will blink rapidly, and an
error message will appear on the display. Remove the additional memory card to
resolve the problem.
Card is inserted incorrectly Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the front label faces left and the contacts
are on the right, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is not fully inserted
Cause: The card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
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If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is damagedCause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card  are corrupted.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Paper messages
The following is a  list of paper-related error messages:
•
Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam, misfeed or blocked print head assembly
•
Paper mismatch
•
Paper mismatch for photo
•
Wrong paper width
Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
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For more information, see:
“
Load full-size paper” on page 37
Ink is dryingCause: Transparencies and some other media require a drying time that is longer
than normal.
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 37
Cause: The Two-sided printing accessory is off the HP All-in-One.
Solution: If you removed the Two-sided printing accessory to clear a paper jam,
replace it.
For more information, see:
“
Clear paper jams” on page 111
Paper jam, misfeed or blocked print head assembly
Cause: Paper has jammed the HP All-in-One.
Solution: Clear the jam. To continue your print job, press  OK on the control panel
of the HP All-in-One.
For more information, see:
“
Clear paper jams” on page 111
Cause: The print head assembly is blocked.
Solution: Turn off the HP All-in-One and open the ink cartridge door to access the
print head assembly area. Remove any objects that are blocking the print head,
including any packing materials. Turn the HP All-in-One on again.
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Paper mismatchCause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Change the print settings for the current job” on page 46
“
Information on paper” on page 111
Paper mismatch for photo
Cause: The image size for the photo is larger than the paper loaded.
Solution: Replace the paper in the input tray with a larger sized paper. To continue
your print job, press  OK on the control panel of the HP All-in-One.
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Information on paper” on page 111
“
Change the print settings for the current job” on page 46
“
Load paper” on page 36
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Communication test failed
•
HP All-in-One not found
•
Improper shutdown
•
Two-way communication lost
Communication test failed Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP Al l-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
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