HP Photosmart C4480 User Manual

							
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic ta pe has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab  (must be removed before installing)
3Ink nozzles under tape
Chapter 13
218 Troubleshooting
Troubleshooting
 
						

							
5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not  use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
For more information, see:
“
Clean the print cartridge contacts” on page 80
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge Solution: Replace the print cartridges that are experiencing the problem. If only one
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.
Errors 219
Troubleshooting
 
						

							
NOTE:During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Cause: One or both of the print cartridges were having a problem.
Previously used genuine HP cartridge installed
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the display to continue.
HP recommends that you have an new print cartridge available, to avoid printing
delays.
NOTE: Ink levels might not be available for the indicated print cartridges.
Cause: The genuine HP ink cartridge was previously used in some other product.
Original HP ink has been depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP pr inters to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the print cartridges” on page 71
Cause: The original HP ink in the indicated print cartridges had been depleted.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the product.
Chapter 13
220 Troubleshooting
Troubleshooting
 
						

							
14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Print cartridge warranty information
•
Support process
•
Before you call HP customer support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the product for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Print cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
product.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
Support process 221
HP warranty and support
 
						

							
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be  included with the HP All-in-One. If you experience
problems with any of those programs, you will re ceive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customer s in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 224 .
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The product is plugged in and turned on.
b . The specified print cartridges are installed correctly.
c . The recommended paper is properly loaded in the input tray.
2. Reset the product:
a. Turn off the product by pressing the  On button.
b . Unplug the power cord from the back of the product.
c . Plug the power cord back into the product.
d . Turn on the product by pressing the  On button.
3. To find support and warranty information, go to the HP Web site at 
www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
Check the HP Web site for updated informat ion or troubleshooting tips for the product.
4. If you are still experiencing problems and need  to speak with an HP support representative, do
the following:
a . Have the specific name of the product,  as it appears on the control panel, available.
b . Print a self-test report.
c . Make a color copy to have available as a sample printout.
d . Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number  by looking at the sticker on the rear side of the product. The
serial number is the 10-character code in the upper left corner of the sticker.
5. Call HP support. Be near the product when you call.
Related topics
“
Print a self-test report” on page 69
HP support by phone
For a list of support phone numbers, see the prin ted documentation that came with the product.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Chapter 14
222 HP warranty and support
HP warranty and support
 
						

							
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•Model number (located on the label on the front of the product)
• Serial number (located on the  back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situat ion (such as a thunderstorm, product was moved,
etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options 223
HP warranty and support
 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 225 .
HP Korea customer support
Chapter 14
224 HP warranty and support
HP warranty and support
 
						

							
Prepare the product for shipment
If after contacting HP support or returning to the point of purchase you are requested to send the
product in for service, make sure you remove and keep the following items before returning your
product:
• The print cartridges
• The power cord, USB cable, and any other cable connected to the HP All-in-One
• Any paper loaded in the input tray
• Any originals loaded in the HP All-in-One
To remove print cartridges before shipment
1. Turn on the product and wait until the print carriage is idle and silent. If the product will not turn
on, skip this step and go to step 2.
2. Open the print cartridge door.
3. Remove the print cartridges from their slots.
NOTE: If the product does not turn on, you can unplug the power cord and then manually
slide the print carriage to the right to remove the print cartridges.
4. Place the print cartridges in an airtight plastic  container so they will not dry out, and put them
aside. Do not send them with the product unle ss the HP customer support call agent instructs
you to.
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
NOTE: Make sure the scanner is idle and has returned to its parked position before turning
off the product.
6. Press the  On button to turn off the product.
Pack the HP All-in-One
Complete the following steps once you have remo ved the print cartridges, turned off the product,
and unplugged it.
To pack the product
1. If available, pack the product for shipment by  using the original packing materials or the
packaging materials that came  with your exchange product.
Pack the HP All-in-One 225
HP warranty and support
 
						

							
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage c aused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping l abel on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for servic e personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
Chapter 14
226 HP warranty and support
HP warranty and support
 
						

							
15 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the printed documentat ion that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Paper specifications
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper16 to 24 lb. (60 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 4025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1515n/a
Transparency filmN/AUp to 4025n/a
LabelsN/AUp to 4025n/a
5 x 7 inch (13 x 18 cm)
Photo paper67 lb. Bond
(252 gsm)Up to 402520
4 x 6 inch (10 x 15 cm)
Photo paper67 lb. Bond
(252 gsm)Up to 402520
L 3.5 x 5 inch (8.9 x 12.7
cm) Photo paper67 lb. Bond
(252 gsm)Up to 402520
Letter (8.5 x 11 inch) /
A4 (210mmx297mm)
Photo paper67 lb. BondUp to 4025n/a
Specifications 227
Technical information