HP Photosmart C4480 User Manual

							
Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify that the  product is set as the default printer
1. Depending upon y our operating system, do  one of the following:
• Windows Vista: On the  Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Make sure the correct  product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select  Set as Default .
To verify the print driver
1. Depending upon y our operating system, do  one of the following:
• Windows Vista: On the  Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Right-click the icon next to the product, and select  Properties.
3. Click the  Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the  Advanced  tab.
6. Check the driver listed in the  Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7. If the wrong driver is selected, select the correct driver from the  Driver drop-down
menu.
8. Click  OK to save your changes.
Cause: The product was not be set as the default  printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
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Solution 5: Check if the printer is paused or offlineSolution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• W i n d o w s  V i s t a :  O n  t he Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, make sure there ar e no check marks next to Pause
Printing  or Use Printer Offline .
On the  Printer menu, make sure there ar e no check marks next to Pause
Printing  or Use Printer Offline . If a check mark is present on either option, click
the menu option to remove it. If the menu has the  Use Printer Online option,
select that option to put  a check mark next to it.
4. If you made any changes, try to print again.
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 6: Clear the print queue manually Solution: Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• W i n d o w s  V i s t a :  O n  t he Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, click  Cancel all documents  or Purge Print Document ,
and then click  Yes to confirm.
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is cl ear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
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Solution 7: Stop and restart the print spoolerSolution: Restart the print spooler.
To stop and restart the print spooler
1. On the Windows taskbar, click  Start, and then click  Control Panel.
2. Double-click  Administrative Tools , and then double-click  Services.
3. Scroll down the  list and click Print Spooler , and then click  Stop to stop the
service.
4. Click  Start to restart the service, and then click  OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirem ents of the application.
3.Try printing from Notepad to see if the issue is the software application or the
driver.
To print fr om Notepad
a . On the Windows taskbar, click  Start, and then click  Programs or All
Programs .
b . Click  Accessories , and then click  Notepad.
c . Type a few characters of text into Notepad.
d . Click  File, and then click  Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause: The software application failed or could not interface with the print driver .
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Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Check the power cord and USB cable
•
Solution 3: Restart the computer
•
Solution 4: Uninstall and reinstall the product
•
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Re set the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: The product had to be reset.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
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2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the  keyboard and the mouse.
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6.Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
Solution 3: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the  Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click  Start, Printers and Faxes .
3. Right-click the product and select  Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
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3.Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet, (with product name and software version number)
• HP Software update
• HP Share to web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Check the power cord and USB cable
•
Solution 3: Restart the computer
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•Solution 4: Uninstall and reinstall the product
•
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Re set the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
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To check the USB connection
1.Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the  keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer rest arts, try to scan again.
Cause: The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
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Solution 3: Restart the computerSolution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the  Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click  Start, Printers and Faxes .
3. Right-click the product and select  Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
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