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HP Photosmart C4480 User Manual

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    A blank page came out while printing
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Remove any extra pages or lines at the end of the document
    •
    Solution 2: Load paper in the input tray
    •
    Solution 3: Check the print cartridge
    Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file in your software application and remove any extra
    pages or lines at the end of the document.
    Cause: The document you were printing contained an additional blank page.
    If this did not solve the issue, try the next solution.
    Solution 2: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the
    input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
    of paper against a flat surface, and reload the paper into the input tray.
    For more information, see:
    “
    Load full-size paper or small-size photo paper” on page 20
    Cause: The product picked up two sheets of paper.
    If this did not solve the issue, try the next solution.
    Solution 3: Check the print cartridge Solution: Check each print cartridge. The tape might have been removed from the
    copper-colored contacts, but still might cover the ink nozzles. If the tape is still
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    128 Troubleshooting
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    covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
    touch the ink nozzles or the copper-colored contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Cause: The protective plastic tape was only partially removed from the print
    cartridge.
    Ink is spraying the inside of the product when I print a photo
    Solution: Make sure you load photo paper in the input tray before you print a
    borderless print job.
    For more information, see:
    “
    Load full-size paper or small-size photo paper” on page 20
    Cause: You were using the wrong paper type. The borderless print settings require
    you to print on photo paper.
    Memory card troubleshooting
    Use this section to solve these memory card problems:
    •
    My memory card no longer  works in my digital camera
    •
    The Photo light next to the memory card slots is blinking
    •
    The On button is blinking
    •
    The product does not read the memory card
    •
    The photos on the memory card do not transfer to my computer
    Memory card troubleshooting 129
    Troubleshooting
     
    						
    							
    My memory card no longer works in my digital cameraSolution: Reformat your memory card in your  camera or format your memory card
    on a Windows computer by selecting the FAT format. For more information, see the
    documentation that came with your digital camera.
    Cause: You formatted the card on a Windows XP computer. By default, Windows
    XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
    Digital cameras and other products use the  FAT (FAT16 or FAT12) format and cannot
    recognize a FAT32 formatted card.
    The Photo light next to the memory card slots is blinking
    Solution: Do not pull out the memory card while the Photo light is flashing. A
    flashing light means the product is accessing the memory card. Wait until the light
    remains solid. Removing a memory card while it is being accessed might corrupt
    information on the card or damage the product and card.
    For more information, see:
    “
    Insert a memory card” on page 49
    Cause: The product was reading the memory card.
    The On button is blinking
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Remove and reinsert the memory card
    •
    Solution 2: Remove the additional memory card
    Solution 1: Remove and reinsert the memory card Solution: Remove and reinsert the memory card. You might have inserted it
    incorrectly. Turn the memory card so that the label faces up and the contacts are
    facing the product, and then push the card forward into the appropriate slot until the
    Photo light turns on.
    If the problem continues, the memory card might be defective.
    For more information, see:
    “
    Insert a memory card” on page 49
    Cause: The product detected an error with the memory card.
    If this did not solve the issue, try the next solution.
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    Solution 2: Remove the additional memory cardSolution: Remove one of the memory cards. You can use only one memory card
    at a time.
    For more information, see:
    “
    Insert a memory card” on page 49
    Cause: You had inserted more than one memory card.
    The product does not read the memory card
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Insert the memory card properly
    •
    Solution 2: Insert the memory card fully into the appropriate slot on the product
    •
    Solution 3: Remove the additional memory card
    •
    Solution 4: Reformat the memory card in your digital camera
    Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are
    facing the product, and then push the card forward into the appropriate slot until the
    Photo light turns on.
    If the memory card is not inserted properly, the product will not respond and the green
    Photo light (near the memory card slots) will blink rapidly.
    After the memory card has been inserted properly, the Photo light will blink green for
    a few seconds, and then remain lit.
    Cause: The memory card was inserted  backwards or upside down.
    If this did not solve the issue, try the next solution.
    Solution 2: Insert the memory card fully into the appropriate slot on the product
    Solution: Make sure you fully insert the memory card into the appropriate slot on
    the product.
    If the memory card is not inserted properly, the product will not respond and the green
    Photo light (near the memory card slots) will blink rapidly.
    After the memory card has been inserted properly, the Photo light will blink green for
    a few seconds, and then remain lit.
    Cause: The memory card was not fully inserted in the appropriate slot on the
    product.
    If this did not solve the issue, try the next solution.
    Memory card troubleshooting 131
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    Solution 3: Remove the additional memory cardSolution: You can insert only one memory card at a time.
    If more than one memory card is inserted, the green Photo light (near the memory
    card slots) will blink rapidly, and an error message will appear on the computer screen.
    Remove the additional memory card to resolve the problem.
    Cause: Multiple memory cards were inserted in the product.
    If this did not solve the issue, try the next solution.
    Solution 4: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the
    images on the memory card are corrupted.
    If the file system on  the card is corrupt, reformat the memory  card in your digital
    camera. For more information, see the documentation that came with your digital
    camera.
    CAUTION: Reformatting the memory card will delete any photos stored on the
    card. If you have previously transferred the photos from your memory card to a
    computer, try printing the photos from the computer. Otherwise, you will need to
    retake any photos you might have lost.
    Cause: The memory card file  system was corrupted.
    The photos on the memory card do not transfer to my computer
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Install the product software
    •
    Solution 2: Turn on the product
    •
    Solution 3: Turn on the computer
    •
    Solution 4: Check the connection from the product to your computer
    Solution 1: Install the product software Solution: Install the product software that came with the product. If it is installed,
    restart your computer.
    To install the product software
    1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
    the Setup program.
    2. When prompted, click  Install More Software  to install the product software.
    3. Follow the onscreen instructions and the instructions provided in the Setup Guide
    that came with the product.
    Cause: The product software was not installed.
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    If this did not solve the issue, try the next solution.
    Solution 2: Turn on the productSolution: Turn on the product.
    Cause: The product was turned off.
    If this did not solve the issue, try the next solution.
    Solution 3: Turn on the computer Solution: Turn on the computer
    Cause: The computer was turned off.
    If this did not solve the issue, try the next solution.
    Solution 4: Check the connection from the product to your computer
    Solution: Check the connection from the product to your computer. Verify that the
    USB cable is securely plugged into the USB port on the back of the product. Make
    sure the other end of the USB cable is plugged into a USB port on your computer.
    After the cable is connected properly, turn off the product and then on again.
    For more information on setting up the product and connecting it to your computer,
    see the Setup Guide that came with the product.
    Cause: The product was not properly connected to the computer.
    Memory card troubleshooting 133
    Troubleshooting
     
    						
    							
    Copy troubleshooting
    Use this section to solve these copy problems:
    •
    Nothing happens when I try to copy
    •
    Parts of the original do not appear or are cut off
    •
    Resize to Fit is not working as expected
    •
    The image is cropped when I make a borderless copy
    •
    The printout is blank
    •
    A borderless copy has white space around the edges
    Nothing happens wh en I try to copy
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Turn on the product
    •
    Solution 2: Place the original correctly on the glass
    •
    Solution 3: Wait until the product completes the current operation
    •
    Solution 4: The product does not support the paper or envelope
    •
    Solution 5: Clear the paper jam
    Solution 1: Turn on the product Solution: Look at the On button located on the product. If it is not lit, the product is
    turned off. Make sure the power cord is firmly connected to the product and plugged
    into a power outlet. Press the  On button to turn on the product.
    Cause: The product was turned off.
    If this did not solve the issue, try the next solution.
    Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
    shown below.
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    Cause:The original was placed incorrectly on the glass.
    If this did not solve the issue, try the next solution.
    Solution 3: Wait until the produc t completes the current operation
    Solution: Check the On button. If it is blinking, the product is busy.
    Cause: The product was busy copying or printing.
    If this did not solve the issue, try the next solution.
    Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers it does
    not support.
    For more information, see:
    “
    Recommended papers for printing and copying” on page 18
    Cause: The product did not recognize the paper type.
    If this did not solve the issue, try the next solution.
    Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
    product.
    For more information, see:
    “
    Clear paper jams” on page 98
    Cause: The product had a paper jam.
    Parts of the original do not appear or are cut off
    Solution: Load the original print side down on the right front corner of the glass as
    shown below.
    Copy troubleshooting 135
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    Cause:The original was placed incorrectly on the glass.
    Resize to Fit is not working as expected
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Scan, enlarge, and then print a copy
    •
    Solution 2: Place the original correctly on the glass
    •
    Solution 3: Wipe the glass and the back of the document lid
    Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit  can only enlarge the original up to the maximum percentage
    allowed by your model. For example, 200% might be the maximum enlargement
    percentage allowed by your model. Enlarging a passport photo by 200% might not
    enlarge it enough for it to fit a full-size page.
    If you want to make a large copy of a small original, scan the original into the computer,
    resize the image in the HP scanning software, and then print a copy of the enlarged
    image.
    Cause: You were trying to increase the size of an original that was too small.
    If this did not solve the issue, try the next solution.
    Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
    shown below. To copy a photo, position the photo on the glass so that the long edge
    of the photo is along the front edge of the glass.
    Cause: The original was placed incorrectly on the glass.
    If this did not solve the issue, try the next solution.
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    Solution 3: Wipe the glass and the back of the document lidSolution: Turn off the product, unplug the power cord, and then use a soft cloth to
    wipe the glass and the back of the document lid.
    For more information, see:
    •“
    Clean the glass” on page 67
    •“
    Clean the lid backing” on page 68
    Cause: Debris might have been stuck on the glass or on the back of the document
    lid. The product interprets anything it detects on the glass as part of the image.
    The image is cropped when I make a borderless copy
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Use Resize to Fit to enlarge the photo
    •
    Solution 2: Use Resize to Fit to reduce the original to fit on the paper
    Solution 1: Use Resize to  Fit to enlarge the photo
    Solution: If you want to enlarge a photo to fit a full-size page without cropping the
    edges, use  Resize to Fit .
    For more information, see:
    “
    Resize an original to fit onto letter or A4 paper” on page 60
    Cause: The product cropped some of the image around the margins of the copy to
    achieve a borderless print without changing the proportions of the original.
    If this did not solve the issue, try the next solution.
    Solution 2: Use Resize to Fit to re duce the original to fit on the paper
    Solution: If your original is larger than  the paper in the input tray, use the  Resize
    to Fit  feature to reduce your original to fit on the paper in the input tray.
    For more information, see:
    “
    Resize an original to fit onto letter or A4 paper” on page 60
    Cause: The original was larger than the paper in the input tray.
    Copy troubleshooting 137
    Troubleshooting
     
    						
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