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HP Photosmart C4480 User Manual

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    File corrupted
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Reinsert the memory card in the product
    •
    Solution 2: Reformat the memory card in your digital camera.
    Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the
    photos with your digital camera. If you already transferred the files to your computer,
    try printing those files by using the HP Photosmart Software. The copies might not
    be damaged.
    Cause: Some of the files on the inserted memory card were damaged.
    If this did not solve the issue, try the next solution.
    Solution 2: Reformat the memory card in your digital camera.
    Solution: Check the computer screen for an error message telling you that the
    images on the memory card are corrupted.
    If the file system on  the card is corrupt, reformat the memory  card in your digital
    camera.
    CAUTION: Reformatting the memory card will delete any photos stored on the
    card. If you have previously transferred the photos from your memory card to a
    computer, try printing the photos from the computer. Otherwise, you will need to
    retake any photos you might have lost.
    Cause: The memory card file  system was corrupted.
    General user messages
    The following is a list of messages related to common user errors:
    •
    Cannot crop
    •
    Borderless printing error
    •
    Memory card error
    •
    Disconnected
    •
    Out of disk space
    •
    Card access error
    •
    Use only one card at a time
    •
    Card is inserted incorrectly
    •
    Card is damaged
    •
    Card is not fully inserted
    Chapter 13
    188 Troubleshooting
    Troubleshooting
     
    						
    							
    Cannot crop
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Close some applications or restart your computer
    •
    Solution 2: Empty the Re cycle Bin on your desktop
    Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications. This includes applications that run in
    the background, such as screensavers and viru s checkers. (If you turn off your virus
    checker, remember to turn it back on afte r you finish.) Try restarting your computer
    to clear the memory. You might need to purchase more RAM. Refer to the
    documentation that came with your computer.
    Cause: The computer did not have enough memory.
    If this did not solve the issue, try the next solution.
    Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop.  You might also need to remove
    files from the hard disk; for example, delete temporary files.
    Cause: For scanning, there must be at least 50 MB of space available on your
    computers hard disk.
    Borderless printing error
    Solution: Borderless printing cannot occur with only the black print cartridge
    installed. Install the tri-color print cartridge.
    For more information, see:
    “
    Replace the print cartridges” on page 71
    Cause: The product was in ink-backup mode with only the black print cartridge
    installed, and a borderless print job was initiated.
    Memory card error
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Remove all but one memory card
    •
    Solution 2: Push the memory card all the way forward
    Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining
    memory card and displays the first photo stored on the memory card.
    Errors 189
    Troubleshooting
     
    						
    							
    Cause:There were two or more memory cards inserted into the product at the same
    time.
    If this did not solve the issue, try the next solution.
    Solution 2: Push the memory card all the way forward
    Solution: Remove the memory card and reinsert  it in the memory card slot until it
    stops.
    Cause: You had not fully inserted the memory card.
    Disconnected
    Solution: Make sure your computer is turned on and is connected to the product.
    Also make sure you installed the software that came with the product.
    For more information, see:
    Cause: Several situations caused this error message to appear.
    • Your computer was not turned on.
    • Your computer was not connected to the product.
    • The software that came with the product was not installed correctly.
    • The software that came with the product was installed, but it was not running.
    Out of disk space
    Solution: Close some applications and try the task again.
    Cause: There was not enough available memory on your computer to perform the
    task.
    Card access error
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Remove all but one memory card
    •
    Solution 2: Push the memory card all the way forward
    Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining
    memory card and displays the first photo stored on the memory card.
    Cause: There were two or more memory cards inserted into the product at the same
    time.
    If this did not solve the issue, try the next solution.
    Chapter 13
    190 Troubleshooting
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    Solution 2: Push the memory card all the way forwardSolution: Remove the memory card and reinsert  it in the memory card slot until it
    stops.
    Cause: You had not fully inserted the memory card.
    Use only one card at a time
    Solution: You can insert only one memory card at a time.
    If more than one memory card is inserted, the green Photo light (near the memory
    card slots) will blink rapidly, and an error message will appear on the computer screen.
    Remove the additional memory card to resolve the problem.
    Cause: Multiple memory cards were inserted in the product.
    Card is inserted incorrectly
    Solution: Turn the memory card so that the label faces up and the contacts are
    facing the product, and then push the card forward into the appropriate slot until the
    Photo light turns on.
    If the memory card is not inserted properly, the product will not respond and the green
    Photo light (near the memory card slots) will blink rapidly.
    After the memory card has been inserted properly, the Photo light will blink green for
    a few seconds, and then remain lit.
    Cause: The card was inserted backwards or upside down.
    Card is damaged
    Solution: Reformat your memory card in your  camera or format your memory card
    in a Windows XP computer by selecting the FAT format. For more information, see
    the documentation that came with your digital camera.
    CAUTION: Reformatting the memory card will delete any photos stored on the
    card. If you have previously transferred the photos from your memory card to a
    computer, try printing the photos from the computer. Otherwise, you will need to
    retake any photos you might have lost.
    Cause: You formatted the card on a Windows XP computer. By default, Windows
    XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
    format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
    cannot recognize a FAT32 formatted card.
    Card is not fully inserted
    Solution: Make sure you fully insert the memory card into the appropriate slot on
    the product.
    Errors 191
    Troubleshooting
     
    						
    							
    If the memory card is not inserted properly, the product will not respond and the green
    Photo light (near the memory card slots) will blink rapidly.
    After the memory card has been inserted properly, the Photo light will blink green for
    a few seconds, and then remain lit.
    Cause:The memory card was not fully inserted.
    Paper messages
    The following is a list of  paper-related error messages:
    •
    Paper upside down
    •
    Paper orientation error
    •
    Cannot load paper from input tray
    •
    Ink is drying
    •
    Out of paper
    •
    Paper jam or misfeed
    •
    Paper mismatch
    •
    Wrong paper width
    Paper upside down Solution: Load paper in the input tray print side down.
    Cause: Paper in the input tray was upside down.
    Paper orientation error
    Solution: Insert paper into the input tray with the short edge forward and the print
    side down. Slide the paper forward until it stops.
    Cause: Paper in the input tray was in landscape orientation.
    Cannot load paper from input tray
    Solution: If the product is out of paper or there are only a few sheets remaining,
    load more paper in the input tray. If there is paper in the input tray, remove the paper,
    tap the stack of paper against a flat surface, and reload the paper into the input tray.
    Press  OK on the control panel to continue your print job.
    Cause: There was not enough paper in the input tray.
    Ink is drying
    Solution: Leave the sheet in the output tray until the message disappears. If it is
    necessary to remove the printed sheet before the message disappears, carefully hold
    the printed sheet on the underside or the edges, and place it on a flat surface to dry.
    Cause: Transparencies and some other media require a drying time that is longer
    than normal.
    Chapter 13
    192 Troubleshooting
    Troubleshooting
     
    						
    							
    Out of paper
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Replace the rear door
    •
    Solution 2: Make sure the paper is loaded correctly
    •
    Solution 3: Check the print settings
    •
    Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
    •
    Solution 5: Clean the rollers
    •
    Solution 6: Contact HP support for service
    Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
    the door forward until it snaps into place.
    Cause: The rear door was removed from the product.
    If this did not solve the issue, try the next solution.
    Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
    For more information, see:
    “
    Load paper” on page 20
    Cause: The paper was not loaded correctly.
    If this did not solve the issue, try the next solution.
    Solution 3: Check the print settings
    Solution: Check the print settings.
    • Check the paper type setting to make sure it matches the type of paper loaded in
    the input tray.
    • Check the quality setting. Use a higher quality setting to increase the amount of
    ink used for printing.
    Errors 193
    Troubleshooting
     
    						
    							
    For more information, see:
    •“
    Set the paper type for printing” on page 31
    •“
    Change the print speed or quality” on page 32
    •“
    Print using Maximum dpi” on page 39
    •“
    Change copy speed or quality” on page 57
    Cause: The paper type or print quality settings were set incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed
    Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
    your product, go to: 
    www.hp.com/support .
    Search for HP Paper Feed Cleaning Kit for more information about this kit and to
    check whether it is required for your product.
    Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
    Paper Feed Cleaning Kit.
    If this did not solve the issue, try the next solution.
    Solution 5: Clean the rollers
    Solution: Clean the rollers.
    Make sure you have the following materials available:
    • Lint-free cloth, or any soft material that will not come apart or leave fibers.
    • Distilled, filtered, or bottled water.
    To clean the rollers
    1. Turn off the product and remove the power cord.
    2. Press in the tab on the left side of the rear door to release the door. Remove the
    door by pulling it away from the product.
    3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
    water from it.
    4. Clean the rubber rollers to remove any dust or dirt buildup.
    5. Replace the rear door. Gently push the door forward until it snaps into place.
    Chapter 13
    194 Troubleshooting
    Troubleshooting
     
    						
    							
    6.Plug the power cord back in, and turn on the product.
    7. Try to print again.
    Cause: The rollers were dirty and needed to be cleaned.
    If this did not solve the issue, try the next solution.
    Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions
    and are still having a problem, contact HP support for service.
    Go to: 
    www.hp.com/support .
    If prompted, choose your country/region, and then click  Contact HP for technical
    support.
    Cause: You might need assistance to enable the product or software to function
    properly.
    Paper jam or misfeed
    Solution: In case of a paper jam, check the rear door. You might need to clear the
    paper jam from the rear door.
    To clear a paper jam from the rear door
    1. Press in the tab on the left side of the rear door to release the door. Remove the
    door by pulling it away from the product.
    2.Gently pull the paper out of the rollers.
    CAUTION: If the paper tears when you are removing it from the rollers, check
    the rollers and wheels for torn pieces of paper that might be remaining inside
    the product. If you do not remove all the pieces of paper from the product,
    more paper jams are likely to occur.
    3. Replace the rear door. Gently push the door forward until it snaps into place.
    Errors 195
    Troubleshooting
     
    						
    							
    4.Press  OK on the control panel to continue the current job.
    Cause: Paper had jammed in the product.
    Paper mismatch
    Solution: Change the print setting or load the appropriate paper in the input tray.
    • Do not use paper that is too thin, that has a slick texture, or that stretches easily.
    It can feed incorrectly through the paper path, causing paper jams.
    • Store photo media in its original packaging inside a resealable plastic bag on a
    flat surface in a cool, dry place. When you are ready to print, remove only the
    paper you plan to use immediately. When you have finished printing, return any
    unused photo paper to the plastic bag.
    • Always hold photo paper by the edges. Fingerprints on photo paper can reduce
    print quality.
    • Do not use paper that is heavily textured. It can cause graphics or text to print
    improperly.
    • Do not combine different paper types and paper sizes in the input tray; the entire
    stack of paper in the input tray must be the same size and type.
    • Store printed photos under glass or in a storage book to prevent bleeding over
    time from high humidity.
    For more information, see:
    •“
    Set the paper type for printing” on page 31
    •“
    Set the paper size” on page 30
    Cause: The print setting for the print job did not match the paper type or size loaded
    in the product.
    Wrong paper width
    Solution: Change the print setting or load the appropriate paper in the input tray.
    For more information, see:
    “
    Set the paper type for printing” on page 31
    Cause: The print setting chosen for the print job did not match the paper loaded in
    the product.
    Power and connection messages
    The following is a list of power- and connection-related error messages:
    •
    Product not found
    •
    Communication test failed
    •
    Improper shutdown
    •
    Two-way communication lost
    Chapter 13
    196 Troubleshooting
    Troubleshooting
     
    						
    							
    Product not foundSolution: If the product is not properly connected to the computer, communication
    errors can occur. Make sure the USB cable is securely connected to the product and
    the computer, as shown below.
    Cause: The USB cable was not plugged in properly.
    Communication test failed
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Turn on the product
    •
    Solution 2: Connect the product to the computer
    Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the  On
    button is not lit, the product is turned off. Ma ke sure the power cord is firmly connected
    to the product and plugged into a power outlet. Press the  On button to turn on the
    product.
    Cause: The product was turned off.
    If this did not solve the issue, try the next solution.
    Errors 197
    Troubleshooting
     
    						
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