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HP Photosmart C4480 User Manual

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    •Solution 3: Remove and reinsert the print cartridges
    •
    Solution 4: Contact HP support
    Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the
    print cartridges and verify that they are fully inserted and locked in place. If the
    problem persists, clean the contacts of the print cartridges.
    For more information, see:
    “
    Clean the print cartridge contacts” on page 80
    Cause: The print cartridge was missing.
    If this did not solve the issue, try the next solution.
    Solution 2: Remove the tape  from the print cartridges
    Solution: Check each print cartridge. The tape might have been removed from the
    copper-colored contacts, but still might cover the ink nozzles. If the tape is still
    covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
    touch the ink nozzles or the copper-colored contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Cause: Protective tape was covering the print cartridges.
    If this did not solve the issue, try the next solution.
    Chapter 13
    208 Troubleshooting
    Troubleshooting
     
    						
    							
    Solution 3: Remove and reinsert the print cartridgesSolution: One or both of the print cartridges are not installed or are installed
    incorrectly. Remove and reinsert the print cartridges and verify that they are fully
    inserted and locked in place. If the problem persists, clean the copper-colored
    contacts of the print cartridges.
    For more information, see:
    “
    Clean the print cartridges” on page 79
    Cause: One or both of the print cartridges were not installed or were installed
    incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 4: Contact HP support
    Solution: Contact HP support for service.
    Go to: 
    www.hp.com/support .
    If prompted, choose your country/region, and then click  Contact HP for information
    on calling for technical support.
    Cause: The print cartridge was defective or not intended for use in this product.
    Printing in ink-backup mode
    Solution: If you receive the ink-backup mode message and two print cartridges are
    installed in the product, verify that the protective piece of plastic tape has been
    removed from each print cartridge. When plastic tape covers the print cartridge
    contacts, the product cannot detect that the print cartridge is installed.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Cause: When the product detected that only one print cartridge is installed, ink-
    backup mode is initiated. This printing mode lets you print with a single print cartridge,
    but it slows the product and affects the quality of printouts.
    Errors 209
    Troubleshooting
     
    						
    							
    Print cartridges missing or not detected
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Reinsert the print cartridges
    •
    Solution 2: Clean the print cartridge contacts
    •
    Solution 3: Replace the print cartridge
    Solution 1: Reinsert  the print cartridges
    Solution: Remove and reinsert the print cartridges and verify that they are fully
    inserted and locked in place.
    Also, make sure the print cartridges  are installed into the correct slots.
    To make sure the print cartridges are installed correctly
    1. Make sure the product is turned on.
    CAUTION: If the product is turned off when you open the print cartridge door
    to access the print cartridges, it will not release the cartridges for changing.
    You might damage the product if the print cartridges are not docked safely
    when you try to remove them.
    2. Open the print cartridge door.
    The print carriage moves to the far right side of the product.
    3.Check to make sure you are using the correct print cartridges for your product.
    For a list of compatible print cartridges, see the printed documentation that came
    with the product.
    Chapter 13
    210 Troubleshooting
    Troubleshooting
     
    						
    							
    4.Remove the black print cartridge from the slot on the right. Do not touch the ink
    nozzles or the copper-colored contacts. Check for possible damage to the copper-
    colored contacts or ink nozzles.
    Make sure the clear plastic tape has been removed. If it is still covering the ink
    nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
    you do not remove the copper colored tape containing the electrical contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
    push the print cartridge forward  until it clicks into the socket.
    6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
    Cause: The indicated print cartridge were installed incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 2: Clean the print cartridge contacts
    Solution: Clean the print cartridge contacts.
    Errors 211
    Troubleshooting
     
    						
    							
    Make sure you have the following materials available:
    •Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
    or leave fibers.
    TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
    •Distilled, filtered, or bottled water (tap water might contain contaminants that can
    damage the print cartridges).
    CAUTION: Do not  use platen cleaners or alcohol to clean the print cartridge
    contacts. These can damage the print cartridge or the product.
    For more information, see:
    “
    Clean the print cartridge contacts” on page 80
    Cause: The print cartridge contacts needed to be cleaned.
    If this did not solve the issue, try the next solution.
    Solution 3: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated
    print cartridge and print using ink-backup mode.
    NOTE: During ink-backup mode, the product can only print jobs from the
    computer. You cannot initiate a print job from the control panel (such as printing
    a photo from a memory card).
    Check to see if your print cartridge is still under warranty and end of warranty date
    has not been reached.
    • If the end of warranty date has been reached, purchase a new print cartridge.
    • If the end of warranty date has not been reached, contact HP support. Go to
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    For more information, see:
    “
    Print cartridge warranty information” on page 221
    Cause: The print cartridge was damaged.
    Incompatible print cartridges
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved.
    •
    Solution 1: Check the print cartridge
    •
    Solution 2: Contact HP support for service
    Chapter 13
    212 Troubleshooting
    Troubleshooting
     
    						
    							
    Solution 1: Check the print cartridgeSolution: Check to make sure you are using th e correct print cartridges for your
    product. For a list of compatible print cartridges, see the printed documentation that
    came with the product.
    If you are using print cartridges that are not compatible with the product, replace the
    indicated print cartridges with print cartridges that are compatible.
    If it appears that you are using the corre ct print cartridges, proceed to the next
    solution.
    For more information, see:
    “
    Replace the print cartridges” on page 71
    Cause: The indicated print cartridges were not compatible with the product.
    If this did not solve the issue, try the next solution.
    Solution 2: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions
    and are still having a problem, contact HP support for service.
    Go to: 
    www.hp.com/support .
    If prompted, choose your country/region, and then click  Contact HP for technical
    support.
    Cause: The print cartridges were not intended for use in this product.
    Print cartridge is not intended for use in this product
    Solution: Contact HP support for service.
    Go to: 
    www.hp.com/support .
    If prompted, choose your country/region, and then click  Contact HP for information
    on calling for technical support.
    Cause: The print cartridge was not intended for use in this product.
    Print cartridges in wrong slot
    Solution: Remove and reinsert the print cartridges and verify that they are fully
    inserted and locked in place.
    Errors 213
    Troubleshooting
     
    						
    							
    Also, make sure the print cartridges are installed into the correct slots.
    To make sure the print cartridges are installed correctly
    1. Make sure the product is turned on.
    CAUTION: If the product is turned off when you open the print cartridge door
    to access the print cartridges, it will not release the cartridges for changing.
    You might damage the product if the print cartridges are not docked safely
    when you try to remove them.
    2. Open the print cartridge door.
    The print carriage moves to the far right side of the product.
    3.Check to make sure you are using the correct print cartridges for your product.
    For a list of compatible print cartridges, see the printed documentation that came
    with the product.
    4. Remove the black print cartridge from the slot on the right. Do not touch the ink
    nozzles or the copper-colored contacts. Check for possible damage to the copper-
    colored contacts or ink nozzles.
    Make sure the clear plastic ta pe has been removed. If it is still covering the ink
    nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
    you do not remove the copper colored tape containing the electrical contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab  (must be removed before installing)
    3Ink nozzles under tape
    Chapter 13
    214 Troubleshooting
    Troubleshooting
     
    						
    							
    5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
    push the print cartridge forward  until it clicks into the socket.
    6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
    NOTE: If the print cartridges are installed in the wrong slots and you cannot
    remove them from the product, contact HP support for service.
    Go to: 
    www.hp.com/support .
    If prompted, choose your country/region, and then click  Contact HP for
    information on calling for technical support.
    Cause: The indicated print cartridges were installed incorrectly.
    Print cartridge problem
    The message might indicate which cartridge is causing the problem. If so, try the following
    solutions to resolve the issue. Solutions are listed in order, with the most likely solution
    first. If the first solution does not solve the problem, continue trying the remaining solutions
    until the issue is resolved.
    Errors 215
    Troubleshooting
     
    						
    							
    If the message does not indicate which cartridge is causing the problem, follow these
    steps to determine which cartridge is the problem cartridge. After you determine which
    cartridge is the problem cartridge, continue with the first solution.
    To determine which print cartridge is having the problem
    1.Make sure the product is on.
    CAUTION: If the product is turned off when you open the print cartridge door to
    access the print cartridges, it will not release the cartridges for changing. You
    might damage the product if the print cartridges are not docked safely when you
    try to remove them.
    2. Open the print cartridge door.
    The print carriage moves to the far right side of the product.
    3.Check to make sure you are using the correct print cartridges for your product. For a
    list of compatible print cartridges, see the printed documentation that came with the
    product.
    4. Remove the black print cartridge from the slot on the right.
    Press down on the cartridge to release it, and then pull it toward you out of the slot.
    1Tri-color print cartridge
    2Black print cartridge
    Chapter 13
    216 Troubleshooting
    Troubleshooting
     
    						
    							
    5.Close the print cartridge door.
    6. Check to see if the error has been resolved.
    • If the error has been resolved, then there is a problem with the black print
    cartridge.
    • If the error has not been resolved, continue to the next step.
    7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward
    into the slot on the right. Then push the print cartridge forward until it clicks into the
    slot.
    8.Remove the tri-color print cartridge from the slot on the left.
    Press down on the cartridge to release it, and then pull it toward you out of the slot.
    9. Close the print cartridge door.
    10. Check to see if the error has been resolved.
    • If the error has been resolved, then there is a problem with the tri-color print
    cartridge.
    • If the error has not been resolved, then there is a problem with both print cartridges.
    11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it
    forward into the slot on  the left. Then push the print ca rtridge forward until it clicks into
    the slot.
    12. Close the print cartridge door.
    •
    Solution 1: Remove and reinsert the print cartridges
    •
    Solution 2: Clean the print cartridge contacts
    •
    Solution 3: Replace the print cartridge
    Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully
    inserted and locked in place.
    Errors 217
    Troubleshooting
     
    						
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