HP Officejet Pro 8500A User Manual

							
TIP:Support for traditional fax transmission over any Internet protocol telephone
systems are often limited. If you experience problems faxing, try using a slower fax
speed or disabling the fax error-correction mode (ECM). However, if you turn off
ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see 
Setthefaxspeed. For more information about using
ECM, see 
Senda faxinErrorCorrectionMode.
If you have questions about Internet faxing, contact your Internet faxing services
support department or your local service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from
the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more
information, see 
Printermanagementtools.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and
installed properly. For more information, see 
Workwithinkcartridges.
This section contains the following topics:
•
Printfaxconfirmationreports
•
Printfaxerrorreports
•
Printandviewthefaxlog
•
Clearthefaxlog
•
Printthedetailsofthelastfaxtransaction
•
Printa CallerIDReport
•
ViewtheCallHistory
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation  before sending any faxes. Select either  On
(Fax Send)  or On (Send and Receive) .
The default fax confirmation setting is  Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
Use reports 77
 
						

							
NOTE:You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you select  On (Fax Send) or On (Send and Receive) , and if
you scan the fax to send from memory or use the  Scan and Fax option.
To enable fax confirmation
1.Touch right arrow 
, and then select  Setup.
2. Touch Fax Setup , and then select  Fax Reports.
3. Touch Fax Confirmation .
4. Touch to select one of the following options.
OffDoes not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.
On (Fax Send)Prints a fax confirmation report for every fax you send.
On (Fax Receive)Prints a fax confirmation report for every fax you receive.
On (Send and
Receive)Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1.Touch Setup.
2. Touch Fax Reports , and then select  Fax Confirmation .
3. Touch On (Fax Send)  or On (Send and Receive) .
4. Touch Fax Confirmation with image .
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an
error during transmission or reception.
To set the printer to print fax error reports automatically
1.Touch right arrow 
, and then select  Setup.
2. Touch Fax Setup , touch down arrow 
, and then select  Fax Reports.
3. Touch Fax Error Report .
4. Touch to select one of the following.
On (Send and
Receive)Prints whenever a transmission error occurs.
OffPrints whenever a receiving error occurs.
On (Fax Send)Prints whenever a fax error occurs. This is the default setting.
On (Fax Receive)Does not print any fax error reports.
Chapter 6
78
Fax
 
						

							
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1.Touch right arrow 
, and then select  Setup.
2. Touch  Fax Setup , touch down arrow 
, and then select  Fax Reports.
3. Touch  Fax Log .
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1.Touch right arrow 
, and then select  Setup.
2. Do one of the following:
• Touch  Tools.
- Or -
• Touch  Fax Setup , and then select  Fax Tools.
3. Touch  Clear Fax Log .
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1.Touch right arrow 
, and then select  Setup.
2. Touch  Fax Setup , touch down arrow 
, and then select  Fax Reports.
3. Touch  Last Transaction .
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1.Touch right arrow 
, and then select  Setup.
2. Touch  Fax Setup , touch down arrow 
, and then select  Fax Reports.
3. Touch down arrow 
, and then select  Caller ID Report.
View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE:The call history cannot be printed. You can only view it from the printer’s
control panel display.
Use reports 79
 
						

							
To view the Call History
1.Touch right arrow 
, and then select  Fax.
2. Touch
 (Call History).
Chapter 6
80 Fax
 
						

							
7 Web
The printer offers innovative, Web-enabled solutions that can help you quickly access
the Internet, obtain documents, and print them faster and with less hassle—and all
without using a computer. In addition, you can use a Web service (Marketsplash by
HP) to create and print professional-quality marketing materials.
NOTE:To use these Web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these Web
features if the printer is connected using a USB cable.
NOTE: In addition to these solutions, you can send print jobs to the printer
remotely from mobile devices. With this service, called HP ePrint, you can print
from email connected mobile phones, netbooks, or other mobile devices—
anywhere, anytime. For more information, see 
HPePrint.
This section contains the following topics:
•
HPApps
•
MarketsplashbyHP
HP Apps
HP Apps provide a quick and easy way to access, store, and print business
information without a computer. Using HP Apps, you can gain access to content stored
on the Web, such as business forms, news, archiving, and more—right from the
printer’s control-panel display.
To use HP Apps , the printer needs to be connected to the Internet (either using an
Ethernet cable or wireless connection). Follow the instructions on the printer’s control
panel to enable and set up this service.
New Apps are periodically added, and you can select and download to the printer’s
control panel for use.
For more information, visit 
www.hp.com/go/ePrintCenter.
NOTE: For a list of system requirements for this Web site, see HPWebsite
specifications.
Web 81
 
						

							
Marketsplash by HP
Grow your business using online HP tools and services to create and print
professional marketing materials. With Marketsplash, you can do the following:
• Quickly and easily create amazing, professional-quality brochures, flyers, businesscards, and more. Choose from thousands of customizable templates created by
award-winning business graphic designers.
• A variety of print options allow you to get exactly what you need, when you need it. For immediate, high-quality results, print on your printer. Other options are
available online from HP and our partners. Achieve the professional quality you
expect, while minimizing printing costs.
• Keep all of your marketing materials organized and readily accessible in your Marketsplash account, available from any computer and directly from the printer’s
control-panel display (on select models only).
To get started, select  Marketsplash by HP in the HP printer software that came with
your printer. Or for more information, visit 
marketsplash.com.
NOTE: For a list of system requirements for this Web site, see HPWebsite
specifications.
NOTE:Not all Marketsplash tools and services are available in all countries,
regions and languages. Visit marketsplash.com for the most current information.
Chapter 7
82 Web 
 
						

							
8 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
Informationoninkcartridgesandtheprintheads
•
Checktheestimatedinklevels
•
Replacetheinkcartridges
•
Storeprintingsupplies
Information on ink cartridges and the printheads
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down.
• Be sure to turn off the printer properly. For more information, see 
Turntheprinteroff.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until you are prompted by the printer.
• A significant decrease in print quality might be caused by a clogged printhead. Possible solutions include cleaning the printheads. Cleaning the printheads uses
some ink.
• Do not clean the printheads unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

•Make sure you turn off the printer by pressing 
 (Power) button. The printhead
assembly should be parked on the right side of the printer, in the service
station. For more information, see 
Turntheprinteroff.

• Make sure you leave the ink cartridges and printheads installed.

• The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Work with ink cartridges  83
 
						

							
Related topics
•
Checktheestimatedinklevels
•
Tocleantheprintheads
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded
Web server. For information about using these tools, see 
Printermanagementtools.
You can also print the Printer Status page to view this information (see 
Understandthe
SelfTestDiagnosticPage).
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see 
www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjetsupplies
recyclingprogram.
If you do not already have replacement ink cartridges for the printer, see HPsupplies
andaccessories.
NOTE:At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
Chapter 8
84 Work with ink cartridges 
 
						

							
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1.Gently pull open the ink cartridge cover.
2.Remove the ink cartridge that requires replacement by grasping it and pulling it
firmly toward you.
3.Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Replace the ink cartridges 85
 
						

							
Store printing supplies
This section covers the following topics:
•
Storeinkcartridges
•
Storeprintheads
Store ink cartridges
Ink cartridges can be left in the printer for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the printer for extended periods of time. However, to assure
optimal printhead health, be sure to turn the printer off correctly. For more information,
see
Turntheprinteroff.
Chapter 8
86 Work with ink cartridges