HP Officejet Pro 8500A User Manual

							
To reset the printer's network settings
1.Touch right arrow 
, touch  Network , touch Restore Network Defaults , and then
select  Yes. A message appears stating that the network defaults have been
restored.
2. Touch right arrow 
, touch  Reports , and then select  Print Network
Configuration Page  to print the network configuration page and verify that the
network settings have been reset.
Understand the Self Test Diagnostic Page
Use the self test diagnostic page to view current printer information and ink cartridge
status. Also use the self test diagnostic page to help you troubleshoot problems with
the printer.
The self test diagnostic page also contains a log of recent events.
If you need to call HP, it is often useful to print the self test diagnostic page before
calling.
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2
3
Understand the Self Test Diagnostic Page 147
 
						

							
1. Printer Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays
and accessories.
2. Ink Cartridge Status:  Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
3. Printhead Status:  Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is “fair,” then the print quality must be monitored, but the
printhead does not need to replaced. If the status is “replace,” then the printhead
must be replaced. 
To print the Self Test Diagnostic Page
From the Home screen, touch right arrow 
, and then select  Setup. Touch  Reports ,
and then select  Printer Status Report .
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page
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148 Solve a problem 
 
						

							
to help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
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2
3
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5
1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired:  Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
3. 802.11 Wireless (some models):  Shows information about your wireless network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
4. Miscellaneous:  Shows information about more advanced network settings.
• Port 9100 : The printer supports raw IP printing through TCP Port 9100. This
HP-proprietary TCP/IP port on the printer is the default port for printing. It is
accessed by HP software (for example, the HP Standard Port).
• LPD : Line Printer Daemon (LPD) refers to the protocol and programs
associated with line-printer spooling services that may be installed on various
TCP/IP systems.
NOTE: The LPD functionality can be used with any host implementation
of LPD that complies with the RFC 1179 document. The process for
configuring printer spoolers, however, might differ. See your system
documentation for information about configuring these systems.
Understand the network configuration page 149
 
						

							
•Bonjour : Bonjour services (which use mDNS, or Multicast Domain Name
System) are typically used on small networks for IP address and name
resolution (through UDP port 5353), where a conventional DNS server is not
used.
• SLP : Service Location Protocol (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies discovery and use of network resources such
as printers, Web servers, fax machines, video cameras, files systems, backup
devices (tape drives), databases, directories, mail servers, calendars.
• Microsoft Web Services : Enable or disable the Microsoft Web Services
Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for
Devices (WSD) Print services supported on the printer. Disable unused print
services to prevent access through those services.
NOTE: For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
•SNMP : SNMP (Simple Network Management Protocol) is used by network
management applications for device management. The printer supports
SNMPv1 protocol on IP networks.
• WINS : If you have a Dynamic Host Configuration Protocol (DHCP) server on
your network, the printer automatically obtains its IP address from that server
and registers its name with any RFC 1001 and 1002-compliant dynamic name
services as long as a WINS server IP address has been specified.
5. Connected PC(s) : Lists the computers connected to this printer, as well as the last
time these computers accessed the printer.
To print the network configuration page from the printer control panel
From the Home screen, touch right arrow 
, and then select  Setup. Touch  Reports ,
and then select  Network Configuration Page .
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Mediaspecifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the printer is clean. For more information, see 
Maintaintheprinter.
• Make sure that the trays are loaded correctly and are not too full. For more information, see 
Loadmedia.
This section contains the following topics:
•
Clearpaperjams
•
Avoidpaperjams
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150 Solve a problem 
 
						

							
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the duplexer.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on themaximum number of sheets allowed in the automatic document feeder, see 
Media
specifications.
• Using paper that is too thick or too thin for the printer.
• Trying to add paper to the document feeder tray while the printer is feeding pages.
To clear a jam
Use these steps to clear a paper jam.
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or
unit.
b. Locate any jammed media inside the printer, grasp it with both hands and then
pull it towards you.
Clear jams 151
 
						

							
c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b . Lift the printer off Tray 2.
c . Remove the jammed media from the bottom of the printer or from Tray 2.
d . Reposition the printer on top of Tray 2.
5. Open the print carriage access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
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To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might remain inside the
printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the printer. For more information, see
Mediaspecifications.
Clear jams 153
 
						

							
A Technical information
This section contains the following topics:
•
Warrantyinformation
•
Printerspecifications
•
Regulatoryinformation
•
Environmentalproductstewardshipprogram
•
Third-partylicenses
Warranty information
This section contains the following topics:
•
Hewlett-Packardlimitedwarrantystatement
•
Inkcartridgewarrantyinformation
154 Technical information 
 
						

							
Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which dur\ﻣation begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming inst\ﻣructions. HP does not  warrant that the operation of any product will be interrupted or error f\ﻣree.
    3.  HP's limited warranty covers only those defects that arise as a result o\ﻣf normal use of the product, and does not cover  any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the  customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in \ﻣany product which is covered by HP's  warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product whic\ﻣh is covered by HP's warranty, HP shall,  within a reasonable time after being notified of the defect, refund the \ﻣpurchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to\ﻣ HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equ\ﻣivalent to new in performance.
   10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be availa\ﻣble from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B.  Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C.  Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D.  Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  from state to state in the United States, from province to province in C\ﻣanada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governm\ﻣents 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclai\ﻣmers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of i\ﻣmplied warranties which the manufacturer  cannot disclaim, or allow limitations on the duration of implied warrant\ﻣies.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your\
 purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland:  Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom:  Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta:  Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa:  Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa
HP product  Duration of limited warranty
Software Media  90 days
Printer  1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed   on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Warranty information 155
 
						

							
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Appendix A
156 Technical information