HP Officejet Pro 8500A User Manual

							
OFFICEJET PRO 8500A
A910
User Guide
 
						

							
HP Officejet Pro 8500A
(A910) e-All-in-One series
User Guide
 
						

							
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-
Packard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see 
Solvea problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities. Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the printer control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at 
www.hp.com/accessibility.
For accessibility information for the
Mac OS X, visit the Apple Web site at
www.apple.com/accessibility.
 
						

							
Contents
1 Get startedAccessibility ................................................................................................................. ...........10
Eco-Tips ...................................................................................................................... ...........11
Understand the printer parts .................................................................................................. .11
Front view .................................................................................................................... .....11
Printing supplies area .......................................................................................................1 2
Back view ..................................................................................................................... ....13
Use the printer control panel ................................................................................................. ..13
Overview of buttons and lights ..........................................................................................13 HP Officejet Pro 8500A (A910a-f) ...............................................................................14
HP OfficeJet Pro 8500A (A910g-z) .............................................................................15
Control-panel display icons ...............................................................................................16
Change printer settings .....................................................................................................18
Select the mode ..........................................................................................................18
Change printer settings ...............................................................................................18
Finding the printer model number ...........................................................................................18
Select print media ............................................................................................................ .......19
Recommended papers for printing and copying  ...............................................................19
Recommended papers for photo printing ..........................................................................20
Tips for selecting and using media ...................................................................................21
Load an original on the scanner glass ....................................................................................21
Load an original in the automatic document feeder (ADF) ......................................................22
Load media .................................................................................................................... .........23
Load standard-size media ................................................................................................23
Load envelopes ................................................................................................................ 24
Load cards and photo paper .............................................................................................25
Load transparencies .........................................................................................................26
Load custom-size media ...................................................................................................26
Insert a memory device ........................................................................................................ ..27
Install the accessories ....................................................................................................... .....28
Install the duplexer .......................................................................................................... ..29
Install Tray 2 ................................................................................................................ .....29
Turn on accessories in the printer driver ...........................................................................30 To turn on accessories on Windows  computers .........................................................30
To turn on accessories on Macintosh computers ........................................................30
Maintain the printer .......................................................................................................... .......30
Clean the scanner glass ...................................................................................................30
Clean the exterior ............................................................................................................ .31
Clean the automatic document feeder ..............................................................................31
Turn the printer off .......................................................................................................... ........32
2 Print Print documents ............................................................................................................... .......33
Print documents (Windows) ..............................................................................................34
Print documents (Mac OS X) ............................................................................................34
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Print brochures .......................................................................................................................34
Print brochures (Windows) ...............................................................................................34
Print brochures (Mac OS X) ..............................................................................................35
Print on envelopes ............................................................................................................ ......35
Print on envelopes (Windows) ..........................................................................................35
Print on envelopes (Mac OS X) ........................................................................................36
Print photos .................................................................................................................. ..........36
Print photos on photo paper (Windows) ............................................................................36
Print photos on photo paper (Mac OS X) ..........................................................................37
Print photos from a memory device ..................................................................................37
Print DPOF photos ............................................................................................................3 8
Print on special and custom-size paper ..................................................................................39 Print on special or custom-size paper  (Mac OS X) ...........................................................39
Print borderless documents .................................................................................................... 39
Print borderless documents (Windows) ............................................................................40
Print borderless documents (Mac OS X) ..........................................................................40
3 Scan Scan an original .............................................................................................................. ........43
Scan to a computer ...........................................................................................................4 3
Scan to a memory card .....................................................................................................44
Scan using Webscan ............................................................................................................ ..44
Scanning documents as editable text .....................................................................................45
4 HP Digital Solutions What are HP Digital Solutions? ..............................................................................................46HP Direct Digital Filing ...................................................................................................... 46
HP Digital Fax ................................................................................................................ ...46
Requirements .................................................................................................................. .......47
Set up the HP Digital Solutions ............................................................................................... 48
Set up HP Direct Digital Filing ..........................................................................................48
Set Up Scan to Network Folder ..................................................................................49
Set Up Scan to E-mail ................................................................................................50
Set Up HP Digital Fax .......................................................................................................52
Use the HP Digital Solutions .................................................................................................. .53
Use HP Scan to Network Folder .......................................................................................53
Use Scan to E-mail ...........................................................................................................5 3
Use HP Digital Fax ...........................................................................................................5 4
5 Copy Copy documents ................................................................................................................ .....55
Change copy settings .......................................................................................................... ...55
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6 FaxSend a fax .................................................................................................................... ..........57
Send a standard fax ..........................................................................................................5 7
Send a standard fax from the computer ............................................................................58
Send a fax manually from a phone ...................................................................................59
Send a fax using monitor dialing .......................................................................................60
Send a fax from memory ..................................................................................................60
Schedule a fax to send later .............................................................................................61
Send a fax to multiple recipients .......................................................................................62
Send a fax in Error Correction Mode ................................................................................62
Receive a fax ................................................................................................................. .........63
Receive a fax manually .....................................................................................................63
Set up backup fax ............................................................................................................. 64
Reprint received faxes from memory ................................................................................65
Poll to receive a fax ......................................................................................................... .65
Forward faxes to another number .....................................................................................65
Set the paper size for received faxes ................................................................................66
Set automatic reduction for incoming faxes ......................................................................66
Block unwanted fax numbers ............................................................................................67 Add numbers to the junk fax list ..................................................................................67
Remove numbers from the junk fax list .......................................................................68
Print a Junk Fax Report ..............................................................................................68
Receive faxes to your computer (Fax to PC and Fax to Mac) ........................................... 68 Fax to PC and Fax to Mac requirements ....................................................................69
Activate Fax to PC and Fax to Mac ............................................................................69
Modify Fax to PC or Fax to Mac settings ....................................................................69
Set up speed-dial entries ..................................................................................................... ...70
Set up and change speed-dial entries ..............................................................................70
Set up and change group speed-dial entries ....................................................................71
Delete speed-dial entries ..................................................................................................72
Print a list of speed-dial entries .........................................................................................72
Change fax settings ........................................................................................................... .....72
Configure the fax header ..................................................................................................72
Set the answer mode (Auto answer) .................................................................................73
Set the number of rings before answering ........................................................................73
Change the answer ring pattern for distinctive ring ...........................................................73
Set the dial type ............................................................................................................. ...74
Set the redial options ........................................................................................................ 75
Set the fax speed ............................................................................................................. .75
Set the fax sound volume .................................................................................................76
Fax and digital phone services ...............................................................................................7 6
Fax over Internet Protocol .................................................................................................... ..76
Use reports ................................................................................................................... ..........77
Print fax confirmation reports ............................................................................................77
Print fax error reports ....................................................................................................... .78
Print and view the fax log ..................................................................................................79
Clear the fax log ......................................................\
....................................................... ... 79
Print the details of the last fax transaction ........................................................................79
Print a Caller ID Report .....................................................................................................7 9
View the Call History ......................................................................................................... 79
Contents
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7 WebHP Apps ....................................................................................................................... ..........81
Marketsplash by HP ........................................................................\
.................................... .... 82
8 Work with ink cartridges Information on ink cartridges and the printheads ....................................................................83
Check the estimated ink levels ...............................................................................................8 4
Replace the ink cartridges .................................................................................................... ..84
Store printing supplies ....................................................................................................... .....86
Store ink cartridges .......................................................................................................... .86
Store printheads .............................................................................................................. .86
9 Solve a problem HP support .................................................................................................................... ..........87
Obtain electronic support ..................................................................................................88
HP support by phone ........................................................................................................88 Before you call ............................................................................................................88
Phone support period .................................................................................................89
Telephone support numbers .......................................................................................89
After the phone support period ...................................................................................91
General troubleshooting tips and resources ...........................................................................91
Solve printing problems ....................................................................................................... ...91
The printer shuts down unexpectedly ...............................................................................92
Alignment fails ............................................................................................................... ...92
The printer is not responding (nothing prints) ...................................................................92
Printer takes a long time to print .......................................................................................93
Blank or partial page printed .............................................................................................93
Something on the page is missing or incorrect .................................................................93
Placement of the text or graphics is wrong .......................................................................94
Solve print quality problems .................................................................................................. ..94
General print quality troubleshooting ................................................................................95
Meaningless characters print ............................................................................................95
Ink is smearing ............................................................................................................... ..96
Ink is not filling the text or graphics completely .................................................................96
Output is faded or dull colored ..........................................................................................97
Colors are printing as black and white ..............................................................................97
Wrong colors are printing ..................................................................................................97
Printout shows bleeding colors .........................................................................................97
The printout has a horizontal band of distortion near the bottom of a borderless print . . . . .98
Colors do not line up correctly ..........................................................................................98
Text or graphics are streaked ...........................................................................................99
Something on the page is missing or incorrect .................................................................99
Printhead maintenance .....................................................................................................99 To check printhead health ........................................................................................100
To print the print quality diagnostic page ..................................................................100
To align the printheads .............................................................................................101
To calibrate the linefeed ...........................................................................................102
To clean the printheads ............................................................................................102
To clean the printhead contacts manually ................................................................. 103
To replace the printheads .........................................................................................105
Solve paper-feed problems ...................................................................................................10 8
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Solve copy problems ............................................................................................................109
No copy came out ...........................................................................................................109
Copies are blank .............................................................................................................1 10
Documents are missing or faded ....................................................................................110
Size is reduced ............................................................................................................... 110
Copy quality is poor ........................................................................................................11 1
Copy defects are apparent .............................................................................................111
The printer prints half a page, then ejects the paper .......................................................112
Paper mismatch ..............................................................................................................11 2
Solve scan problems ........................................................................................................... .112
Scanner did nothing ........................................................................................................112
Scan takes too long ........................................................................................................113
Part of the document did not scan or text is missing .......................................................113
Text cannot be edited .....................................................................................................113
Error messages appear ..................................................................................................114
Scanned image quality is poor ........................................................................................114
Scan defects are apparent ..............................................................................................115
Solve fax problems ............................................................................................................ ...116
The fax test failed ........................................................................................................... 116
Solve problems using HP Web sites and services ................................................................129 Solve problems using HP Web services .........................................................................129
Solve problems using HP Web sites ...............................................................................130
Solve HP Digital Solutions problems ....................................................................................130 Solving HP Direct Digital Filing  problems .......................................................................130
Common problems ...................................................................................................130
Unable to scan to network folder  ..............................................................................131
Unable to scan to e-mail ...........................................................................................132
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows) .................................................................................................................132
Solving HP Digital Fax problems ....................................................................................132
Solve memory device problems ............................................................................................134 The printer cannot read the memory device ...................................................................134
The printer cannot read photos on the memory device ...................................................135
Solve wired (Ethernet) network problems .............................................................................135
General network troubleshooting ....................................................................................135
Network port created does not match  printer IP address (Windows) ..............................136
Solve wireless problems ....................................................................................................... 136
Basic wireless troubleshooting .......................................................................\
................. 136
Advanced wireless troubleshooting ................................................................................137 Step 1: Make sure your computer is connected to your  network ..............................137
Step 2: Make sure that the printer is  connected to your network .............................. 138
Step 3: Check to see if the firewall software is blocking communication ................... 139
Step 4: Make sure the printer is online and ready .....................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only) ...............................................................................................140
Step 6: Make sure the HP Network Devices Support service is running
(Windows only) .........................................................................................................141
Add hardware addresses to a wireless access point (WAP) .....................................141
Configure your firewall to work with printers .........................................................................142
Contents
5
 
						

							
Solve printer management problems ....................................................................................143Embedded Web server cannot be opened  .....................................................................144
Troubleshoot installation issues ............................................................................................14 5
Hardware installation suggestions ..................................................................................145
HP software installation suggestions ..............................................................................145
Solve network problems .................................................................................................146
Understand the Self Test Diagnostic Page ...........................................................................147
Understand the network configuration page .........................................................................148
Clear jams .................................................................................................................... ........150
Clear paper jams ............................................................................................................15 1
Avoid paper jams ............................................................................................................15 3
A Technical information Warranty information .......................................................................................................... ..154
Hewlett-Packard limited warranty statement ...................................................................155
Ink cartridge warranty information ...................................................................................156
Printer specifications ........................................................................................................ .....157
Physical specifications ....................................................................................................157
Product features and capacities ........................................................................\
.............. 157
Processor and memory specifications ............................................................................158
System requirements ......................................................................................................158
Network protocol specifications ......................................................................................159
Embedded Web server specifications .............................................................................159
Media specifications .......................................................................................................159 Understand specifications for supported media ........................................................160
Set minimum margins ...............................................................................................163
Guidelines for printing on both sides of a page .........................................................163
Print specifications .......................................................................................................... 164
Copy specifications .........................................................................................................16 4
Fax specifications ...........................................................................................................1 64
Scan specifications .........................................................................................................16 5
HP Web site specifications .............................................................................................165
Environmental specifications ..........................................................................................165
Electrical specifications ...................................................................................................16 5
Acoustic emission specifications .......................................................................\
.............. 166
Memory device specifications .........................................................................................166
Memory card specifications ......................................................................................166
USB flash drives .......................................................................................................166
6