HP Officejet Pro 8500A User Manual

							
F How do I?
•Getstarted
•
Print
•
Scan
•
Copy
•
Fax
•
HPDigitalSolutions
•
Workwithinkcartridges
•
Solvea problem
How do I?  227
 
						

							
G Errors (Windows)
Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the
problem is resolved. However, the printer’s memory might fill up with\
 faxes that have not been
printed yet or transferred to the computer.
To solve this problem, resolve any problems with the printer.
For more information, see 
Solvefaxproblems.
Printer disconnected
The computer cannot communicate with the printer because one of the following events has
occurred:
• The printer has been turned off.
• The cable connecting the printer - such as a USB cable or a network (Ethernet) cable – hasbeen disconnected.
• If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
• Make sure the printer is turned on and that the 
 (Power) light is on.
• Make sure the power cord and other cables are working and are firmly connected to the printer.
• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power outlet.
• If the printer is connected to a network, make sure the network is functioning properly. For more information, see 
Solvewired(Ethernet)networkproblems.
• If the printer is connected to a wireless network, make sure the wireless network is functioning properly. For more information, see 
Solvewirelessproblems.
Ink Alert
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see 
Replacetheinkcartridges. For information
about ordering ink cartridges, see Orderprintingsuppliesonline. For information about recycling
used ink supplies, see 
HP inkjetsuppliesrecyclingprogram.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and \
cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information
see
www.hp.com/go/inkusage.
Printhead problem
The printhead identified in the message is missing, not detected, or incorrectly installed in the
printer.
228 Errors (Windows) 
 
						

							
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
• Solution 1: Turn the printer off and on.
• Solution 2: Install the printheads correctly.
• Solution 3: Clean the electrical contacts.
• Solution 4: Replace the printhead.
Solution 1: Turn the printer off and on.
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the printheads correctly.
Make sure all of the printheads are properly installed:
CAUTION:The printheads contain electrical contacts contain sensitive electronic
components that can be damaged easily.
1. Open the print-carriage access door.
2. Touch Change Printheads on the printer control panel. Wait for the carriage to stop moving,
and then unplug the power cord from the printer.
3. Lift the printhead latch.
4. Lift the handle of the printhead (which corresponds to the message) and use it to pull the
printhead out of its slot.
5. Insert the printhead into its color-coded slot. (The label on the printhead must match the label
on the printhead latch). Press down firmly on the printhead to ensure proper contact.
6. If necessary, repeat the steps for the remaining printhead.
7. Pull the printhead latch all the way forward, and then press down to ensure that the latch is
engaged correctly. You might have to apply some pressure to engage the latch.
8. Close the print-carriage access door and check if the error message has gone away.
If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
Clean the electrical contacts on the printhead. For more information, see 
Tocleantheprinthead
contactsmanually.
If the problem persists, try the next solution.
Solution 4: Replace the printhead
Replace the indicated printhead. For more information, see 
Solvewirelessproblems.
NOTE: If the printhead is still under warranty, contact HP support for service or
replacement. For more information about the printhead warranty, see 
Solvewirelessproblems.
If the problem persists after you replace the cartridge, contact HP support. For more information,
seeHPsupport.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in
the printer.
NOTE: If the cartridge is identified in the message as incompatible, seeOrderprinting
suppliesonline for information about obtaining cartridges for the printer.
Cartridge Problem 229
 
						

							
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely\
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
• Solution 1: Turn the printer off and on
• Solution 2: Install the ink cartridges correctly
• Solution 3: Clean the electrical contacts
• Solution 4: Replace the ink cartridge
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.Gently pull open the ink cartridge cover.
2. Remove the ink cartridge by grasping it and pulling it firmly toward you.
3. Insert the cartridge into the slot. Press firmly on the cartridge to ens\
ure proper contact.
4. Close the ink cartridge cover and check if the error message has gone away.
If the problem persists, try the next solution.
Solution 3: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see
Orderprintingsuppliesonline.
NOTE: If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see
HPsupport.
Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the
printer. Make sure that the correct paper is loaded in the printer, and then print the document
again. For more information, see 
Loadmedia.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size
in the printer driver, and then print the document again.
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press 
 (the Power button) to turn off the printer, and then check the
printer for jams.
For more information, see 
Clearjams.
Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see 
Mediaspecifications.
• Make sure that the printer is clean. For more information, see 
Maintaintheprinter.
• Make sure that the trays are loaded correctly and are not too full. For more information, see
Loadmedia.
Appendix G
230 Errors (Windows) 
 
						

							
For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams.
The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see 
Loadmedia.
Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status, complete the following steps.
1. Click Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click Start, click  Control Panel , and then double-click  Printers.
2. If the printers listed in the dialog box are not being displayed in Details view, click the  View
menu, and then click  Details.
3. If the printer is Offline, right-click the printer, and click  Use Printer Online.
4. Try using the printer again.
Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not
printed.
To change the printer’s status, complete the following steps.
1.Click Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click Start, click  Control Panel , and then double-click  Printers.
2. If the printers listed in the dialog box are not being displayed in Details view, click the  View
menu, and then click  Details.
3. If the printer is paused, right-click the printer, and click  Resume Printing.
4. Try using the printer again.
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solveprintingproblems.
Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.
Press
 (the Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press
 (the Power button)to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see 
HPsupport.
Door or cover open
Before the printer can print documents, all doors and covers must be closed.
Door or cover open 231
 
						

							
TIP:When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HPsupport.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be affected. Also, if you use
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate
or unavailable.
If the print quality is unsatisfactory, try cleaning the printheads. For more information, see 
Tocleantheprintheads.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing,
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
For more information about storing ink cartridges, see Supplies.
Appendix G
232 Errors (Windows) 
 
						

							
Index
Symbols/Numerics
(ADF) automatic documentfeederclean 31
feeding problems, troubleshoot 31
A
accessibility 3, 10
accessories installation 28
self test diagnostic page 148
turn on and off in driver 30
warranty 155
acoustic emissions 166
ADF (automatic document feeder)capacity 22
load originals 22
media sizes supported 160
ADSL, fax setup with parallel phone systems 194
after the support period 91
aligning printheads 101
answer ring pattern change 73
parallel phone systems 196
answering machine fax tones recorded 128
set up with fax (parallel
phone systems) 206
set up with fax and modem 207
automatic document feeder (ADF)capacity 22
clean 31
feeding problems, troubleshoot 31
load originals 22
media sizes supported 160
automatic fax reduction 66
B
backup fax 64
baud rate 75 black and white pages
copy 55
fax 57
troubleshoot 97
black dots or streaks, troubleshootcopies 111
scan 116
blank pages, troubleshoot copy 110
print 93
scan 115
blocked fax numbers set up 67
both sides, print on 41
broadcast faxing send 62
buttons, control panel 13
C
calibrate linefeed 102
cameras insert memory cards 27
cancel scheduled fax 62
Cancel button 14, 15
capacity ADF 22
trays 162
cards sizes supported 161
tray supporting 162
cartridges. See ink cartridges
clean automatic documentfeeder 31
exterior  31
printheads 102, 103
scanner glass 30
clear fax logs 79
color copy 55
colored text, and OCR 45
colors bleeding 97
faded or dull 97 print black and white,
troubleshoot 97
troubleshoot 98
wrong 97
computer modem shared with fax (parallelphone systems) 199
shared with fax and answering machine
(parallel phone
systems) 207
shared with fax and voice line (parallel phone
systems) 202
shared with fax and voice mail (parallel phone
systems) 211
Configure firewall 142
confirmation reports, fax 77
connection type change 221
connectors, locating 13
control panel buttons 13
lights 13
status icons 16
Copy 16
copy quality 111
settings 55
specifications 164
troubleshoot 109
copy settings copy 56
correct port test, fax 118
custom-size paper
Mac OS 39
print on 39
custom-sized media sizes supported 161
customer support electronic 88
cut-off pages, troubleshoot 94
233
 
						

							
D
dark images, troubleshootcopies 111
scans 115
Declaration of Conformity (DOC) 176
default settings copy 56
dial tone test, failure 120
dial type, setting 74
dial-up modem shared with fax (parallel
phone systems) 199
shared with fax and answering machine
(parallel phone sy
anstems) 207
shared with fax and voice line (parallel phone
systems) 202
shared with fax and voice mail (parallel phone
systems) 211
digital cameras connect 38
insert memory cards 27
distinctive ringing change 73
parallel phone systems 196
DOC 176
dots or streaks, troubleshoot copies 111
dots, troubleshoot scan 116
double-sided printing 41
driver accessories settings 30
warranty 155
DSL, fax setup with parallel phone systems 194
duplexer clear jams 150
installation 29
margins, minimum 163
media sizes supported 160
media types and weightssupported 162
turn on and off in driver 30
duty cycle 158
E
ECM.  See error correction mode edit
text in OCR program 45
electrical specifications 165
embedded Web server about 225
opening 226
system requirements 159
troubleshoot, cannot be
opened 144
Webscan 44
envelopes sizes supported 160
tray supporting 162
environmental specifications 165
environmental sustainability program 177
error correction mode 62
error messages unable to activate TWAINsource 114
error reports, fax 78
EWS.  See embedded Web
server
F
faded copies 110
faded stripes on copies, troubleshoot 111
fax answer mode 73
answering machine andmodem, shared with
(parallel phone
systems) 207
answering machine troubleshoot 128
answering machine, set up (parallel phone
systems) 206
auto answer 73
backup fax 64
blocking numbers 67
confirmation reports 77
dial tone test, failed 120
dial type, setting 74
distinctive ringing setup (parallel phone
systems) 196
distinctive ringing, change pattern 73
DSL, set up (parallel phone systems) 194 error correction mode 62
error reports 78
forwarding 65
header 72
Internet Protocol, over 76
ISDN line, set up (parallel
phone systems) 195
line condition test, failed 121
log, clear 79
log, print 79
manual receive 63
modem and answering machine, shared with
(parallel phone
systems) 207
modem and voice line, shared with (parallel
phone systems) 202
modem and voice mail, shared with (parallel
phone systems) 211
modem, shared with (parallel phone
systems) 199
monitor dialing 60, 62
paper size 66
parallel phone systems 190
PBX system, set up (parallel phone
systems) 195
phone cord connection test, failed 118
phone cord too short 128
phone cord type test, failed 119
poll to receive 65
print last transaction details 79
receive 63
receive, troubleshoot 122, 125
redial options 75
reduction 66
reports 77
reprint 65
rings to answer 73
schedule 61
send 57
send, troubleshoot 122, 124, 127
separate line setup (parallel phone systems) 193
settings, change 72
234
 
						

							
setup types 191
shared phone line setup(parallel phone
systems) 197
sound volume 76
specifications 164
speed 75
test failed 116
test setup 213
troubleshoot 116
voice mail, set up (parallel phone systems) 198
wall jack test, failed 117
Fax screen 16
Firewall configure 142
firewall settings 216, 217
firewalls, troubleshoot 92
FoIP 76
fonts supported 158
forwarding faxes 65
G
glass, scanner clean 30
load originals 21
locating 11
grainy or white bands on copies, troubleshoot 112
graphics incompletely filled oncopies 111
ink not filling in 96
look different from original scan 115
missing lines or dots 99
H
hardware, fax setup test 117
header, fax 72
Help 17
Hewlett-Packard Company notices 3
HP software uninstall from Mac OS X 223
uninstall from Windows 223
HP Utility (Mac OS X) opening 225
humidity specifications 165
I
ink cartridge door, locating 12 ink cartridges
check ink levels 84
expiration dates 148
locating 12
ordering online 188
part numbers 148, 188
replace 84
status 148
supported 157
tips 83
warranty 155
yields 158
ink level icons 17
ink levels, check 84
ink smearing, troubleshoot 96
installation accessories 28
duplexer 29
hardware installationsuggestions 145
HP software installation suggestions 145
ink cartridges 84
tray 2 29
troubleshooting issues 145
Internet Protocol fax, using 76
IP address checking for printer 144
IP settings 216
ISDN line, set up with fax parallel phone systems 195
J
jamsclear 150
media to avoid 21
paper 151, 153
junk fax mode 67
L
language, printer 158
light images, troubleshoot copies 111
scans 115
lights, control panel 13
line condition test, fax 121
linefeed, calibrate 102
lines copies, troubleshoot 111
scans, troubleshoot 115
link speed, setting 216 load
photo 25, 26
tray 23, 24
load cards 25, 26
load envelopes 24
load media 23
load transparencies 26
log, fax print 79
M
Mac OS
custom-size paper 39
Print borderless 40
Print photos 37
print settings 34
turn accessories on and offin driver 30
Mac OS X HP Utility 225
uninstall HP software 223
maintenance check ink levels 84
manual faxing receive 63
send 59, 60
margins duplexer 163
setting, specifications 163
media ADF capacity 22
clear jams 150
duplexing 41
HP, order 189
load tray  23
print on custom-size 39
selecting 21
skewed pages 108
specifications 159, 160
supported sizes 160
troubleshoot feeding 108
types and weightssupported 162
memory reprint faxes 65
save faxes 64
specifications 158
memory cards insert 27
print DPOF files 38
print files 37
specifications 166
Index
235
 
						

							
memory devicestroubleshoot 134
missing lines or dots, troubleshoot 99
missing or incorrect information, troubleshoot 93,
99
MMC memory card insert 27
model number 148
modem shared with fax (parallel
phone systems) 199
shared with fax and answering machine
(parallel phone
systems) 207
shared with fax and voice line (parallel phone
systems) 202
shared with fax and voice mail (parallel phone
systems) 211
monitor dialing 60, 62
multi-feeds, troubleshoot 109
N
network port address 136
networks advanced settings 215
connector illustration 13
firewall settings 216, 217
firewalls, troubleshoot 92
IP settings 216
link speed 216
operating systemssupported 159
protocols supported 159
settings, change 215
solve problems 146
system requirements 159
view and printsettings 215
wireless communication setup 219
wireless settings 148, 220
noise information 166
O
OCR edit scanned documents 45
troubleshoot 113 operating environment
specifications 165
operating systems supported 158
originals scan 43
output tray locating 11
media supported 162
P
pages per month (dutycycle) 158
paper jams 151, 153
size, set for fax 66
paper-feed problems, troubleshoot 108
parallel phone systems answering machinesetup 206
countries/regions with 190
distinctive ringing setup 196
DSL setup 194
ISDN setup 195
modem and answering machine setup 207
modem and voice mail setup 211
modem setup 199
modem shared with voice line setup 202
PBX setup 195
separate line setup 193
setup types 191
shared line setup 197
PBX system, set up with fax parallel phone systems 195
PCL 3 support 158
phone cord connected to correct port
test failed 118
correct type test failed 119
extend 128
phone line, answer ring pattern 73
phone support 88
phone support period period for support 89
phone, fax from receive 63
send, 59 photo media
sizes supported 161
Photo screen 17
photos insert memory cards 27
print from DPOF files 38
print from memory cards 37
troubleshoot memory
devices 135
poll to receive fax 65
ports, specifications 157
power specifications 165
troubleshoot 92
power input, locating 13
print double-sided 41
fax logs 79
fax reports 77
faxes 65
last fax details 79
photos from DPOF file 38
photos from memorycards 37
self test diagnostic page 148
slow 93
troubleshoot 91
Print borderless Mac OS 40
Windows 40
Print brochures print 35
Print envelope 35
Print envelopes Mac OS 36
Print photos Mac OS 37
Windows 36
print quality diagnostic page 100
troubleshoot 94
Print quality diagnostic page 100
print-carriage access door, locating 12
printer control panel locating 11
network settings 215
scan from 43
send faxes 58
printer driver
accessories settings 30
warranty 155
236