HP OfficeJet J4580 User Manual

							
Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement157
 
						

							
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Toolbox (Windows)  or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support ) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test report of the device. For more information, see 
Understand the self-testreport . If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you  are using, such as Windows XP.
3. Note how the device is connected to your system, such as through USB or network
connection.
4. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the  About tab.)
5. If you have a problem printing from a particular application, note the application and version
number.
Appendix B
158
Support and warranty
 
						

							
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the device.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available
to all HP customers. It is the fastest source for up-to-date device info\
rmation and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free  telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support .
Placing a call
Call HP support while you are in front of  the computer and the HP All-in-One. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm\
, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Obtain HP telephone support159
 
						

							
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device .
Call HP Korea customer support
Appendix B
160
Support and warranty
 
						

							
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the main tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the ink cartridges before shipment
Remove the ink cartridges before shipment
Before you return the device, make sure you remove the ink cartridges.
NOTE:This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2. Gently pull open the ink cartridge cover.
Prepare the device for shipment 161
 
						

							
3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the front access door and wait a few minutes  for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to its parked position, press the  Power button to
turn off the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1. If available, pack the device for shipment by  using the original packaging materials, or use
the packaging materials that came with your replacement device.
Appendix B
162 Support and warranty
 
						

							
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the device163
 
						

							
CDevice specifications
For media and media-handling specifications, see Understand specifications for supported media .
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print specifications
•
Fax specifications
•
Scan specifications
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
Physical specifications
Size (width x depth x height)
HP Officejet J4500, J4680:  433.5 x 401.5 x 216.7 mm (17.1 x 15.8 x 8.5 inches)
HP Officejet J4660 (with handset attached):  487.0 x 401.5 x 216.7 mm (19.2 x 15.8 x 8.5
inches)
Device weight (does not include printheads or ink cartridges)
HP Officejet J4500, J4680:  5.9 kg (13.0 lb)
HP Officejet J4660 (with handset attached):  6.1 kg (13.5 lb)
164 Device specifications
 
						

							
Product features and capacities
FeatureCapacity
Connectivity•USB 2.0-compliant high speed device
• Wireless: 802.11b and 802.11g (HP Officejet J4680 only)
Ink cartridgesBlack and tri-color ink cartridge
Supply yieldsVisit www.hp.com/pageyield/  for more
information on estimated ink cartridge yields.
Device languagesHP PCL 3 GUI
Duty cycleUp to 3000 pages per month
Device control panel language support
Language availability varies by country/region.Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish.
Processor and memory specifications
Device processor
ARM9 180 MHz
Device memory
J4500, J4660 : 16 MB RAM
J4680 : 32 MB RAM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit http://www.hp.com/support/
Operating system compatibility
• Windows 2000, Windows XP Home,  Windows XP Professional, Windows XP Professional
x64, Windows Vista, Windows Vista x64
NOTE: For Windows 2000, Windows XP Starter  Edition, and Windows XP x64, only
printer drivers, scanner drivers, and the Toolbox are available. Also, c\
opying is not
supported.
• Mac OS X (v10.3.9, v10.4.9, v10.5)
• Linux
System requirements165
 
						

							
Minimum requirements
•Windows 2000 Service Pack 4:  Intel Pentium II or Celeron processor, 128 MB RAM, 200
MB free hard disk space
• Windows XP (32-bit):  Intel Pentium II or Celeron processor, 512 MB RAM, 410 MB free hard
disk space
• Microsoft® Windows® x64:  AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with  Intel EM64T support, 128 MB RAM, 200
MB free hard disk space, Microsoft Internet Explorer 6.0
• Windows Vista:  800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 765 MB free
hard disk space
• Mac OS X (v10.3.9, v10.4.9, v10.5):  PowerPC G3, G4, G5, or Intel Core Duo processor, 256
MB memory, 500 MB free hard disk space
• Microsoft Internet Explorer 6.0 (Windows 2000,  Windows XP); Internet Explorer 7.0
(Windows Vista)
• Quick Time 5.0 (Mac OS)
• Adobe Acrobat Reader 5 or later
Recommended requirements
• Windows 2000 Service Pack 4:  Intel Pentium III or higher processor, 256 MB RAM, 300 MB
free hard disk space
• Windows XP (32-bit):  Intel Pentium III or higher processor, 512 MB RAM, 450 MB free hard
disk space
• Microsoft® Windows® XP x64:  AMD Athlon 64, AMD Opteron, Intel Xeon processor with
Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM,
300 MB free hard disk space
• Windows Vista:  1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 800 MB free hard
disk space
• Mac OS X (v10.3.9, v10.4.9, v10.5):  PowerPC G3, G4, G5, or Intel Core Duo processor, 512
MB memory, 500 MB free hard disk space
• Microsoft Internet Explorer 6.0 or later  (Windows 2000, Windows XP); Internet Explorer
7.0 or later (Windows Vista)
• Quick Time 5.0 or later (Mac OS)
• Adobe Acrobat Reader 5 or later
Network protocol specifications
Network operating system compatibility
• Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions),
Windows Vista (32-bit) & (64-bit) [Ultimate, Enterprise & Business Edition]
• Mac OS X (10.3, 10.4, 10.5)
• Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature Release 3
• Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2000 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3
Appendix C
166
Device specifications